Windows 10: BSOD Caused by ntoskrnl.exe and hal.dll

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  1.    30 Jun 2017 #1

    BSOD Caused by ntoskrnl.exe and hal.dll


    Hi, I am getting a BSOD in my machine. Before this, I also got problems with
    Windows 10 and my APU (A10-4600M with AMD Radeon HD 7970M). I also fixed that
    by hiding the windows update and use AMD-Catalyst 15.7.1 driver instead of a conflict driver.
    Maybe those cause some problems.

    Thank you in advance for your replies .


    Attachment 141818
      My ComputerSystem Spec


  2. Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64
       30 Jun 2017 #2

    These errors are most likely hardware related. Analysing a x124 WHEA Hardware error requires a lot of testing to track down the culprit. You can do this by following the x124 troubleshooting section in the following tutorial. Please report back all your findings and show screenshots of the result.

    WinDBG - The Basics for Debugging Crash Dumps in Windows 10
      My ComputersSystem Spec

  3.    30 Jun 2017 #3

    Can you provide us with the kernel memory dump please? Its located in C:\Windows\MEMORY.DMP.
    You can upload it to an cloud service like dropbox or onedrive.
      My ComputerSystem Spec

  4.    30 Jun 2017 #4

    Ok, I will post kernel memory dump after I finish running memtest86.
      My ComputerSystem Spec


  5. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Jun 2017 #5

    For the memtest86+:
    use version 5.01 : Memtest86+ - Advanced Memory Diagnostic Tool
    make sure it runs for 8 or more runs
    When you have completed 8 or more runs please post an image into the thread.
    http://www.memtest.org/https://answe...f-ecc7b7ff6461

    When testing CPU and GPU please monitor temperatures:

    Speccy - Free Download - Piriform: Speccy - System Information - Free Download


    HWMONITOR | Softwares | CPUID: HWMONITOR | Softwares | CPUID


    SpeedFan - Access temperature sensor in your computer: SpeedFan - Access temperature sensor in your computer
      My ComputerSystem Spec


  6. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       30 Jun 2017 #6

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)
    Code:
    BugCheck 124, {0, ffffc8854f11d028, b0800000, 60151}Probably caused by : AuthenticAMD
    Code:
    mafia2.exe
    Code:
    BugCheck 124, {0, ffffc50c60df1028, b0800000, 60151}Probably caused by : AuthenticAMD
    Code:
    CompatTelRunne
    Code:
    BugCheck 109, {a3a0215933dcf65d, b3b72ddf865ed3f3, 6, 18}Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )
    Code:
    23/6/2560 2:23    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x1bb8
    Faulting application start time: 0x01d2ebc7a2d31783
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: 144f3837-4097-4751-92fa-5f7ada963871
    Faulting package full name: 
    Faulting package-relative application ID:22/6/2560 13:43    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x24e8
    Faulting application start time: 0x01d2eb5d8a08cabf
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: 6b96961e-6e0c-4630-9bae-827b0ab5b63a
    Faulting package full name: 
    Faulting package-relative application ID:22/6/2560 13:43    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0xe0
    Faulting application start time: 0x01d2eb5d823d3801
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: de626716-5141-42af-a6bc-155caec329ae
    Faulting package full name: 
    Faulting package-relative application ID:22/6/2560 13:42    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x1940
    Faulting application start time: 0x01d2eb5d7002b117
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: ca940a58-9526-4dfd-add1-d9ded06ef1da
    Faulting package full name: 
    Faulting package-relative application ID:22/6/2560 13:34    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x23f4
    Faulting application start time: 0x01d2eb5bf5f3425b
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: 83a40f0c-8a96-4333-bf46-6bebb49c583f
    Faulting package full name: 
    Faulting package-relative application ID:14/6/2560 2:00    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x15b0
    Faulting application start time: 0x01d2e4b209614769
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: f67d8cd6-285b-4ff7-b080-dfd1f5181f36
    Faulting package full name: 
    Faulting package-relative application ID:13/6/2560 11:46    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x1808
    Faulting application start time: 0x01d2e43aa4589fb6
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: 7235e0c8-a7fe-4fe9-8ce1-ce3ef63b1a31
    Faulting package full name: 
    Faulting package-relative application ID:13/6/2560 6:03    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x1cac
    Faulting application start time: 0x01d2e40abf5ccd74
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: c077013f-72be-4a53-9b48-de8c29fb5fe4
    Faulting package full name: 
    Faulting package-relative application ID:13/6/2560 6:00    Application Error    Faulting application name: RadeonSettings.exe, version: 10.1.1.1682, time stamp: 0x58fea395
    Faulting module name: atiadlxx.dll, version: 7.16.10.1301, time stamp: 0x565b5d82
    Exception code: 0xc0000005
    Fault offset: 0x000000000008e637
    Faulting process id: 0x21f0
    Faulting application start time: 0x01d2e40a4cb9c20a
    Faulting application path: C:\Program Files\AMD\CNext\CNext\RadeonSettings.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\atiadlxx.dll
    Report Id: 2504141c-b60a-4916-bce0-5201c099e645
    Faulting package full name: 
    Faulting package-relative application ID:

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread



    5) uninstall: AMD Radeon
    a) create a restore point
    b) download the new driver from Download Drivers
    to the desktop
    c) download and install: Display driver uninstaller (DDU) Official Display Driver Uninstaller DDU Download
    c) Open AMD install manager
    d) Check AMD display driver (do not check any other boxes)
    e) Reboot into safe mode
    f) In safe mode use Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    g) Reboot
    h) Turn off antivirus
    i) install the driver from the desktop

    See this link for text and images: Clean Install AMD Graphics Drivers | Community


    6) Make sure that there is no over clocking while troubleshooting.

    Sometimes there are problems in the bios that produce bsod.

    The bios in your computer: BIOS Version/Date American Megatrends Inc. E16FKAMS.109, DATE UNKNOWN


    Please check to see if this is the most up to date version.

    To ensure that there are no improper bios settings please reset the bios.

    Sometimes there can be failure to boot after resetting the bios.

    So please make sure your files are backed up.
    Please make a backup image with Macrium: Macrium Software | Macrium Reflect Free: Macrium Software | 404
    Please create a restore point.

    How to Clear Your Computers CMOS to Reset BIOS Settings:How to Clear Your Computers CMOS to Reset BIOS Settings

    3 Ways to Reset Your BIOS - wikiHow:3 Ways to Reset Your BIOS - wikiHow
      My ComputerSystem Spec

  7.    02 Jul 2017 #7

    I just finished running memtest86 and it doesn't show any error. But my machine stuck in bad system config info loop bsod. What should i do next.
      My ComputerSystem Spec


  8. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jul 2017 #8

    Please post an image of the Memtest 86+ results and please post an image of what you mean by info loop.

    You should be able to power off.

    Create a bootable windows 10 iso as a backup plan: Download Windows 10
      My ComputerSystem Spec


  9. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       02 Jul 2017 #9

    If there are any new minidump files please post a new zip file for debugging and review of the logs:
    BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  10.    02 Jul 2017 #10

    I just fixed it by following this tutorial(How to fix Windows 10 start-up problems - Blackscreen, Bootloop, Infinite Loading [4K 60FPS] - YouTube
    here is mine picture of memtest86. (For some reason i can't insert picture in the post)
    20170702_215012.jpg - Google Drive
      My ComputerSystem Spec


 
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