1.    28 Jun 2017 #1
    Join Date : Aug 2015
    Posts : 96
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free

    Multiple Application Errors (Event 1000) in Event Viewer


    Hi.
    I have noticed that during the long duration my PC is on (18 hours), several apps keep getting crash. Even after I restart these apps, they will eventually crash. PC is still functioning.
    The apps that are crashing are:

    1. Asus AI Suite 2 (I use it for fan control)
    2. Corsair Utility Engine - for my mechanical gaming keyboard
    3. Bitdefender - The Antivirus software doesn't really crash, but it's a module inside BitDefender that has issues.



    Bellow are all three event viewer reports for all mentioned apps.
    1. Asus AI
    Faulting application name: AI Suite II.exe, version: 2.0.0.0, time stamp: 0x00000000
    Faulting module name: KERNELBASE.dll, version: 10.0.15063.296, time stamp: 0x28e9cf15
    Exception code: 0x0eedfade
    Fault offset: 0x000eb802
    Faulting process id: 0x3600
    Faulting application start time: 0x01d2ee6667bfdd12
    Faulting application path: C:\Program Files (x86)\ASUS\AI Suite III\AI Suite II.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 64c7a38e-b13e-42ba-bf9f-4b4e72c0cc4b
    Faulting package full name:
    Faulting package-relative application ID:

    2. Corsair Utility Engine
    Faulting application name: CorsairHID.exe, version: 1.16.42.0, time stamp: 0x56f25dd3
    Faulting module name: ntdll.dll, version: 10.0.15063.0, time stamp: 0xa82cc161
    Exception code: 0xc0000005
    Fault offset: 0x0005d9f4
    Faulting process id: 0x3190
    Faulting application start time: 0x01d2eccfcf3748b1
    Faulting application path: C:\Program Files (x86)\Corsair\Corsair Utility Engine\CorsairHID.exe
    Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
    Report Id: 12ef5a2f-eea5-4418-8e3e-a74d7411b44c
    Faulting package full name:
    Faulting package-relative application ID:

    3. Bitdefender
    Faulting application name: bdredline.exe, version: 1.0.1.15, time stamp: 0x592e9ae0
    Faulting module name: bdredline.exe, version: 1.0.1.15, time stamp: 0x592e9ae0
    Exception code: 0xc0000409
    Fault offset: 0x000000000013051c
    Faulting process id: 0x44b0
    Faulting application start time: 0x01d2ee63bc0053a7
    Faulting application path: C:\Program Files\Common Files\Bitdefender\SetupInformation\Bitdefender RedLine\bdredline.exe
    Faulting module path: C:\Program Files\Common Files\Bitdefender\SetupInformation\Bitdefender RedLine\bdredline.exe
    Report Id: 297906c2-30c7-4301-b202-c7425dff529a
    Faulting package full name:
    Faulting package-relative application ID: Here are my system specs:

    • OS Name Microsoft Windows 10 Pro
      Processor Intel(R) Core(TM) i7-3770K CPU @ 3.50GHz, 3501 Mhz, 4 Core(s), 8 Logical Processor(s)
      Installed Physical Memory (RAM) 16.0 GB
      System Type x64-based PC

    My PC is water cooled on both of my AMD GPU's and the CPU.
    I notice that in 2 cases there's an issue with ntdll.dll - I'd like to address this firs since if I can solve it with your help, I'll get 2 out of 3 apps in stable condition.
    Appreciate your help!
      My ComputerSystem Spec
  2.    28 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    Please use this link to create a zip file so that we can troubleshoot the bsod minidump files and the logs:
    BSOD - Posting Instructions - Windows 10 Forums

    Please change the default language to English so that we will be able to read and troubleshoot the logs.
      My ComputerSystem Spec
  3.    28 Jun 2017 #3
    Join Date : Aug 2015
    Posts : 96
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Quote Originally Posted by zbook View Post
    Please use this link to create a zip file so that we can troubleshoot the bsod minidump files and the logs:
    BSOD - Posting Instructions - Windows 10 Forums

    Please change the default language to English so that we will be able to read and troubleshoot the logs.
    Hi. I do not have bsod
      My ComputerSystem Spec
  4.    28 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    The logs will have the event logs and msinfo32 for troubleshooting
      My ComputerSystem Spec
  5.    28 Jun 2017 #5
    Join Date : Aug 2015
    Posts : 96
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Attachment 141499

    Please see attached file as requested.
      My ComputerSystem Spec
  6.    28 Jun 2017 #6
    Join Date : Apr 2017
    Posts : 8,627
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 3 dumps however:
    The log files suggest there may be problems with the Adobe software. I know it seems harsh to withhold support when we suspect this is the case but unfortunately the forum rules state that no piracy is allowed. If you can clean out all traces we can look again.No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.The other problem is that people who use software illegally may be unwittingly affecting their systems in ways that introduce unexpected behavours - therefore, troubleshooting such systems is avoided by most analysts.
      My ComputerSystem Spec
  7.    28 Jun 2017 #7
    Join Date : Aug 2015
    Posts : 96
    Microsoft Windows 10 Pro 64-bit 10586 Multiprocessor Free
    Thread Starter

    Fair enough. I'll remove Photoshop, however Lightroom is a paid version that have for years. I'll post the logs again once I'm done with removing Photoshop.
      My ComputerSystem Spec

 


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