1.    26 Jun 2017 #1
    Join Date : Jun 2015
    Posts : 41
    Windows 10 TP / Windows 8.1

    Critical_process_died


    Hi all,

    One of my custom build systems recently started crashing last week. It was probably once a day for a while, until the other day it wouldn't boot into Windows at all, even Safe Mode. No matter what I tried, I kept getting CRITICAL_PROCESS_DIED. Since the system was overdue for a clean install, I went ahead and created a backup of the SSD and then just clean installed Windows 10.

    All was fine for almost 2 days. Now, when I log into Windows, it seems that the shell (or explorer.exe) process is repeatedly crashing and relaunching and I can't do anything. Eventually, I get the same CRITICAL_PROCESS_DIED crash.

    This time, I can boot into Safe Mode, but Safe Mode with Networking does the same thing as a normal boot.

    Windows safe mode says I'm Build 15063.rs2_release.170317-1834.

    I've attached a DM Log Collector ZIP.

    My next step is a MemTest.

    This is my System Two on my profile. It has been flawless since built 4 years ago.

    Also, I checked Event Viewer in Safe Mode and noticed the following repeated error, every time explorer.exe crashed:

    Code:
    Log Name:      ApplicationSource:        Application ErrorDate:          6/26/2017 1:10:37 AMEvent ID:      1000Task Category: (100)Level:         ErrorKeywords:      ClassicUser:          N/AComputer:      MUZICMAN82-MINIDescription:Faulting application name: explorer.exe, version: 10.0.15063.332, time stamp: 0x2bdd7016Faulting module name: RPCRT4.dll, version: 10.0.15063.0, time stamp: 0xcf94c546Exception code: 0xc000001dFault offset: 0x0000000000093935Faulting process id: 0x874Faulting application start time: 0x01d2ee3a8c0fe47fFaulting application path: C:\WINDOWS\explorer.exeFaulting module path: C:\WINDOWS\System32\RPCRT4.dllReport Id: 0d92bb44-033b-49e8-9c9d-54e2d80a2829Faulting package full name: Faulting package-relative application ID: Event Xml:<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">  <System>    <Provider Name="Application Error" />    <EventID Qualifiers="0">1000</EventID>    <Level>2</Level>    <Task>100</Task>    <Keywords>0x80000000000000</Keywords>    <TimeCreated SystemTime="2017-06-26T05:10:37.834072800Z" />    <EventRecordID>108332</EventRecordID>    <Channel>Application</Channel>    <Computer>MUZICMAN82-MINI</Computer>    <Security />  </System>  <EventData>    <Data>explorer.exe</Data>    <Data>10.0.15063.332</Data>    <Data>2bdd7016</Data>    <Data>RPCRT4.dll</Data>    <Data>10.0.15063.0</Data>    <Data>cf94c546</Data>    <Data>c000001d</Data>    <Data>0000000000093935</Data>    <Data>874</Data>    <Data>01d2ee3a8c0fe47f</Data>    <Data>C:\WINDOWS\explorer.exe</Data>    <Data>C:\WINDOWS\System32\RPCRT4.dll</Data>    <Data>0d92bb44-033b-49e8-9c9d-54e2d80a2829</Data>    <Data>    </Data>    <Data>    </Data>  </EventData></Event>
    Any ideas or pointers would be great!
    Last edited by muzicman82; 26 Jun 2017 at 01:18.
      My ComputersSystem Spec
  2.    26 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,548
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    BugCheck EF, {ffffac0e7ca887c0, 0, 0, 0}----- ETW minidump data unavailable-----Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffc70a9f57c7c0, 0, 0, 0}----- ETW minidump data unavailable-----Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffd78204cbe7c0, 0, 0, 0}----- ETW minidump data unavailable-----Probably caused by : services.exe

    Code:
    The driver \Driver\nvlddmkm failed to load for the device PCI\VEN_10DE&DEV_1380&SUBSYS_37513842&REV_A2\4&b77c4c1&0&0008.
    nvlddmkm.sys nVidia Video drivers http://www.nvidia.com/Download/index.aspx
    Get from OEM for laptops

    Code:
    The driver \Driver\tap0901 failed to load for the device ROOT\NET\0000.

    Code:
    Volume C: (\Device\HarddiskVolume4) requires an Online Scan.  An Online Scan will automatically run as part of the next scheduled maintenance task.  Alternatively you may run "CHKDSK /SCAN" locally via the command line, or run "REPAIR-VOLUME <drive:> -SCAN" locally or remotely via PowerShell.
    Code:
    The file system structure on volume C: cannot be corrected.


    Code:
    Event[947]:  Log Name: System  Source: Ntfs  Date: 2017-06-26T01:06:30.153  Event ID: 131  Task: N/A  Level: Error  Opcode: Info  Keyword: N/A  User: S-1-5-18  User Name: NT AUTHORITY\SYSTEM  Computer: MUZICMAN82-MINI  Description: The file system structure on volume C: cannot be corrected.


    A) have you been doing any over clocking?
    B) are you using either hardware or software raid?
    C) have you modified the bios?


    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth




    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread




    5) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.http://www.memtest.org/https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    When Memtest86+ has completed 8 or more runs open the Microsoft snipping tool and make an image of the results to post into the thread.

    6) run one of the SMART tests on your drives:
    CrystalDiskInfo - Software - Crystal Dew World
    http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring

    When the SMART test has completed open the Microsoft snipping tool and make images of the results to post into the thread.


    7) Run Sea tools for windows on your drive using SMART, short and long generic tests:

    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows

    8) open administrative command prompt and type or copy and paste: chkdsk /x /f /r (this may take many hours so plan to run it overnight)
    When chkdsk has completed please find the results and post into the thread.

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    CHKDSK: What is it and how do I run it? - Ask Leo!
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    How to find chkdsk results in Windows 10 - Winaero uses 26226 find

    9) Uninstall all Nvidia drivers/software
    The best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from your Graphics card manufacturer or from the NVidia website. When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
    Display Driver Uninstaller Download version 17.0.6.7

    10) Uninstall all comodo drivers/software

    11) The bios: Version/Date American Megatrends Inc. F3, 5/29/2013
    Please check for any updates.
    Last edited by zbook; 26 Jun 2017 at 02:09.
      My ComputerSystem Spec
  3.    26 Jun 2017 #3
    Join Date : Jun 2015
    Posts : 41
    Windows 10 TP / Windows 8.1
    Thread Starter

    Quote Originally Posted by zbook View Post
    A) have you been doing any over clocking?
    B) are you using either hardware or software raid?
    C) have you modified the bios?
    A) No, the system nor components have ever been overclocked.

    B) Software RAID0 is setup for two larger HDDs, but they are not hosting the Windows installation or any applications, which are all on a single non-RAID SSD.

    C) BIOS has not been modified, and there does not appear to be any further updates for this motherboard.


    I ran Memtest86+ for 8 hours on a single DIMM of RAM and it passed. I removed it and put the other DIMM in and ran it, and it passed.

    SFC does report there are errors that it cannot fix. I am running a complete chkdsk now and then I think I will do another clean install. I am wondering if the SSD is toast, even though there is no negative SMART data, and the drive health is reporting at 86%.
      My ComputersSystem Spec
  4.    26 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,548
    windows 10 professional version 1607 build 14393.969 64 bit

    Whenever possible please use the snipping tool to make images to post into the thread.

    Were you able to uninstall / reinstall any drivers?

    Did Dism restorehealth fix the problems that scannow was not able to fix?

    Please run one of the SMART tests and post images of the drive and images of the data into the thread

    Do you have a flash drive that you can format?

    Create a bootable windows 10 iso: Download Windows 10
      My ComputerSystem Spec
  5.    26 Jun 2017 #5
    Join Date : Jun 2015
    Posts : 41
    Windows 10 TP / Windows 8.1
    Thread Starter

    So, on the 2nd clean install, everything was working fine for over 8 hours. I had the basics re-installed set back up as I usually have things. I walked away for an hour, came back and Windows was in a Automatic Repair boot loop. I used bcdedit to force the automatic repair from starting, but then started getting errors about specific files and Windows would not boot into Normal or Safe Mode. Recovery Console was a bust too - "sfc /scannow" would verify but then gave me a message about not being able to complete the process. "chkdsk /x /r /f" found no problems.

    Sorry, screenshots aren't possible when I can't even get into safe mode.

    I've swapped out the SSD with a newer, Samsung 840 EVO and I'm clean installing everything YET AGAIN.

    I'll report back what I find out.
      My ComputersSystem Spec
  6.    27 Jun 2017 #6
    Join Date : Apr 2017
    Posts : 8,548
    windows 10 professional version 1607 build 14393.969 64 bit

    If possible we could test the hardware before returning files, applications, drivers etc.

    For the newer drive:
    have the partitions been deleted?
    drive formatted?
    made an unallocated drive?
    Used diskpart to clean the drive?
    Used bootable windows 10 iso?

    Once windows is installed perform windows updates and allow windows to install non-Microsoft default drivers.
    Then lets do some testing before restoring your files, applications and drivers

    1) run HD Sentinel on your SSD drive.
    Use the Microsoft snipping tool to make images and post results into the thread.

    2) open administrative command prompt and run each: sfc /scannow and dism /online /cleanup-image /restorehealth

    3) run chkdsk /x /f /r (this may take many hours so plan to run overnight)

    These steps should rule in/out problems with the drive and operating system.

    If any bsod occur please post a new zip file:

    4) run the Intel processor diagnostic tool
    Download IntelĀ® Processor Diagnostic Tool
    The IntelĀ® Processor Diagnostic Tool
    Use the Microsoft snipping tool to post an image of the results into the thread.

    5) run memtest86+ version 5.01 for 8 or more runs. This may take hours so plan to run it overnight.

    http://www.memtest.org/https://answers.microsoft.com/en-us/windows/wiki/windows_10-update/memory-problems/21c3f63f-f570-4522-b2ef-ecc7b7ff6461

    When Memtest86+ has completed 8 or more runs open the Microsoft snipping tool and make an image of the results to post into the thread.
      My ComputerSystem Spec
  7.    28 Jun 2017 #7
    Join Date : Jun 2015
    Posts : 41
    Windows 10 TP / Windows 8.1
    Thread Starter

    Update..

    I am on my 3rd clean install of Win10. Everything is working 100% and I didn't do anything differently, except this time, I am on a different SSD. The OCZ Vector doesn't report as having any problems, but on both of the first two clean installs, the Windows installation seemed to end up corrupt.
    SSD Utility Screenshot of that drive are attached.

    Is there a free method of choice for stress testing a SSD, since it's more like RAM and less like a HDD?
      My ComputersSystem Spec
  8.    28 Jun 2017 #8
    Join Date : Apr 2017
    Posts : 8,548
    windows 10 professional version 1607 build 14393.969 64 bit

    With the replacement drive let's start with some preliminary testing:

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    5) post a new zip file: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  9.    28 Jun 2017 #9
    Join Date : Jun 2015
    Posts : 41
    Windows 10 TP / Windows 8.1
    Thread Starter

    What are we testing for now that there's a new drive, a new clean install, and everything is working?
      My ComputersSystem Spec
  10.    28 Jun 2017 #10
    Join Date : Apr 2017
    Posts : 8,548
    windows 10 professional version 1607 build 14393.969 64 bit

    This is all baseline and preventative maintenance. You don't need to wait for bsods.
    The logs can be viewed to check for faulting applications now.
    Once you are satisfied with the integrity of the operating system and your files you can use Macrium to create an image.
      My ComputerSystem Spec

 


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