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  1.    23 Jun 2017 #1
    Join Date : Aug 2015
    México
    Posts : 218
    Windows 10 x64 Home 1703

    Strange automatic reboot... No BSOD, just reboot


    Hi there!

    Well... after thinking I had my reboot problems fixed, today I had this issue... I was just browsing using Firefox, and suddently, the mouse lagged, just before the system rebooted unexpectedly. This happened before... but strangely, just happens when I'm using Firefox... and not all the time... it's more like random... I can be safe during months, and then, BAM this happens, and only using Firefox.

    Looking at the event viewer, I get a WHEA-Logger Error 20, Component AMD Northbridge, Exception in machine check, Error in watchdog in Hyper Transport with procesor ID 0.

    The other is a Bugchek 1001 error, which I guess, is just product of the reboot itself.

    I attach my file, according to the instructions, to see what is wrong. I have the latest Chipset drivers from AMD, as well as teh WHQL 17.4.4 VGA drivers installed. My Laptop specs below. BIOS version 1.13 Insyde, all defaults, nothing changed

    This just seems to happen with Firefox... Photoshop, Clip Studio and even using OBS Studio don't trigger this, and haven't done ever...

    Any ideas?

    Thanks in advance for your help, guys
    Extrange automatic reboot... No BSOD, just reboot Attached Files
    Last edited by FerchogtX; 23 Jun 2017 at 15:47.
      My ComputerSystem Spec
  2.    23 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi FershogtX,

    There was a bsod today:


    Code:
    BugCheck 124, {0, ffffe787b93d88f8, 0, 0}Probably caused by : AuthenticAMD
    The logs are in a foreign language. If you can change the default language to English and resubmit the logs we would be able to review the logs and provide more troubleshooting.

    Open administrative command prompt and type or copy and paste:


    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)


    2) sfc /scannow


    3) dism /online /cleanup-image /restorehealth


    4) chkdsk /scan


    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    Open the Acer web site to find drivers by entering your computer's serial or product number and the operating system.

    Use device manager and control panel to uninstall AMD drivers/applications.

    Reinstall new or up to date drivers from the ACER web site.
      My ComputerSystem Spec
  3.    23 Jun 2017 #3
    Join Date : Aug 2015
    México
    Posts : 218
    Windows 10 x64 Home 1703
    Thread Starter

    Crap... this windows is single language only, and for worse... spanish... is there a way I can translate the logs for you?

    About my version of Windows, it's 14393.1198 (AU Build 1607)

    About the Acer drivers, I have tried them before keeping this combo (months ago), and with this latest drivers I have less problems than the ones they have on the site... not to mention the default drivers Windows came with... those were the worst (They just freezed windows without rebooting)

    I'll run the tests you mention and post the results as soon as possible.

    Thanks a bunch!
    Last edited by FerchogtX; 23 Jun 2017 at 20:42.
      My ComputerSystem Spec
  4.    23 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    The logs we cannot read as they are very long. We use search to be able to find problems within the logs. If you can create logs in English then we would be able to use the logs for troubleshooting.
      My ComputerSystem Spec
  5.    23 Jun 2017 #5
    Join Date : Aug 2015
    México
    Posts : 218
    Windows 10 x64 Home 1703
    Thread Starter

    Results of the commands I executed in admin mode cmd:

    Code:
    Microsoft Windows [Versión 10.0.14393]
    (c) 2016 Microsoft Corporation. Todos los derechos reservados.
    
    C:\WINDOWS\system32>sfc /scannow
    
    Iniciando examen en el sistema. Este proceso tardará algún tiempo.
    
    Iniciando la fase de comprobación del examen del sistema.
    Se completó la comprobación de 100%.
    
    Protección de recursos de Windows no encontró ninguna infracción
    de integridad.
    
    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    
    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0
    
    Image Version: 10.0.14393.0
    
    [==========================100.0%==========================] The restore operation completed successfully.
    The operation completed successfully.
    
    C:\WINDOWS\system32>chkdsk /scan
    El tipo del sistema de archivos es NTFS.
    La etiqueta de volumen es Acer.
    
    Etapa 1: Examen de la estructura básica del sistema de archivos...
      389120 registros de archivos procesados.                                                        :52
    Comprobación de archivos completada.
      43537 registros de archivos grandes procesados.                                      a:   0:05:37 ..
      0 registros de archivos no válidos procesados.                                       :37 ...
    
    Etapa 2: Examen de la vinculación de nombres de archivos...
      459300 entradas de índice procesadas.                                                       0:03:53 ...
    Comprobación de índices completada.
      0 archivos no indizados examinados.                                                  :53 .
      0 archivos no indizados recuperados en objetos perdidos.                             :53 ..
    
    Etapa 3: Examen de los descriptores de seguridad...
    Comprobación de descriptores de seguridad completada.
      35091 archivos de datos procesados.                                                  3:50 ...
    CHKDSK está comprobando el diario USN...
      36810976 bytes de USN procesados.                                                           :00 ...
    Se ha completado la comprobación del diario USN.
    
    Se examinó el sistema de archivos sin encontrar problemas.
    No se requieren más acciones.
    
     193577983 KB de espacio total en disco.
      31932936 KB en 152015 archivos.
        103888 KB en 35092 índices.
             0 KB en sectores defectuosos.
        522511 KB en uso por el sistema.
    El archivo de registro ha ocupado      65536 kilobytes.
     161018648 KB disponibles en disco.
    
          4096 bytes en cada unidad de asignación.
      48394495 unidades de asignación en disco en total.
      40254662 unidades de asignación disponibles en disco.
    
    C:\WINDOWS\system32>
    Traducing this, sfc didnt find any integrity violations, dism didn't show any warnings or errors and completed successfully, and the chkdsk command ran without any problem, no defective sectors or problems in my file system... everything is just running fine... aparently.

    Funny thing is that, I have done this before, I like to keep the health of my systems and updated... and more funny, I even use Edge or Chrome, and none of them causes this crashes, just Firefox... even the Photos App, which caused this with the default windows drivers stopped doing it, and intensitive applications like Photoshop just don0t trigger anything, I can work heavy files without crashes...

    I assume Firefox is my problem in here, since anything else causes this problems...

    But I leave the experts helping me... I hope I can get to the deeps of this problem XD

    Thanks in advance

    EDIT: I will look for a way to change display language in this windows... I'm sure I can do this without making a clean install...
      My ComputerSystem Spec
  6.    23 Jun 2017 #6
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    LOL
      My ComputerSystem Spec
  7.    23 Jun 2017 #7
    Join Date : Aug 2015
    México
    Posts : 218
    Windows 10 x64 Home 1703
    Thread Starter

    I'm sorry... you are trying to be helpful, but this thing about language tricks me...

    I tried to look for some tutorial about changing the language, but the only one I found seems too risky... I know I sound too idiotic but... what strings you need to search for? I can tell you the translation in spanish so you can see what is it and look for it.

    I'm so sorry for this inconvenience... I woudl just reinstall Windows 10 full languages supported, but this would hurt what we are doing...
      My ComputerSystem Spec
  8.    23 Jun 2017 #8
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    Thanks for the effort. Translating the search terms would not work either as there will a load of results that need to be quickly scanned and they will all be in a foreign language. So at this juncture there was a bsod that was related to AMD. If you can replace that driver with an updated one that may be the solution. We will just have to do without the logs unless you find the windows option to reboot with English and then create the logs.
      My ComputerSystem Spec
  9.    25 Jun 2017 #9
    Join Date : Aug 2015
    México
    Posts : 218
    Windows 10 x64 Home 1703
    Thread Starter

    Good news, I managed to install the english lang pack... but way too buggy (scrambled text and stuffs, and msinfo32 almost didnt work, I had to do some tricky stuff to get it working again), at least worked for the logs, so here they are again, but in english.

    Also, searched for the most up to date drivers on AMD site, seems the 17.4.4 package is the latest for my APU by the moment and 17.10 for the chipset. That means I already have the latest drivers (which, seem to work better than the acer or default ones, that cause more frequent crashes)

    Well, hope this helps, I trully wanna know the reason behind this XD

    NOTE: If tehre is anything else, tell me, but I will translate stuff, installing language packs for single language OSes is a pain in the... brain... I reverted to my primary langpack to retrive functionality...

    Thank you so much for your patience
    Extrange automatic reboot... No BSOD, just reboot Attached Files
      My ComputerSystem Spec
  10.    25 Jun 2017 #10
    Join Date : Apr 2017
    Posts : 8,884
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    WHEA_UNCORRECTABLE_ERROR (124)A fatal hardware error has occurred. Parameter 1 identifies the type of errorsource that reported the error. Parameter 2 holds the address of theWHEA_ERROR_RECORD structure that describes the error conditon.Arguments:Arg1: 0000000000000000, Machine Check ExceptionArg2: ffffe787b93d88f8, Address of the WHEA_ERROR_RECORD structure.Arg3: 0000000000000000, High order 32-bits of the MCi_STATUS value.Arg4: 0000000000000000, Low order 32-bits of the MCi_STATUS value.

    Have you been doing any overclocking?
    Have you been using either hardware or software raid?



    Open administrative command prompt and type or copy and paste:

    1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    3) shutdown /r (you will reboot the computer so that it is in clean boot)


    4) perform windows updates. Post any KB# that failed to update with error code,

    Evaluate the performance on your computer in clean boot during typical use. Are the boots faster or slower? Are the shutdowns faster or slower? How have hangs changed? Are they more frequent, less frequent, or the same? How have bsod changed? Are they more frequent, less frequent or the same? Continue using clean boot indefinitely to monitor performance.



    1) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.http://www.memtest.org/https://answe...f-ecc7b7ff6461
    Please make sure that there are at least 8 runs. When the runs have completed please use the Windows snipping tool to post images into the thread.


    2) Run one of these SMART tests on your drives and then use the Windows snipping tool to post images into the thread.
    CrystalDiskInfo - Software - Crystal Dew World
    http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring


    3) Sometimes there are problems in the bios that produce bsod. The bios in your computer: BIOS Version/Date Insyde Corp. V1.13, 15/11/2016
    Please check to see the lasted bios version and make sure the bios is up to date.


    To ensure that there are no improper bios settings please reset the bios.
    Sometimes there can be failure to boot after resetting the bios. So please make sure your files are backed up. Please make a backup image with Macrium: Macrium Software | Macrium Reflect Free
    And please create a restore point.


    How to Clear Your Computers CMOS to Reset BIOS Settings
    3 Ways to Reset Your BIOS - wikiHow

    If the above tests indicate no problems the next testing will be stress testing the CPU and GPU.
      My ComputerSystem Spec

 
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