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Bug check analysis help
My computer restarted out of the blue while I was out. I was hoping if somebody could tell me what happened. windows backup image was causing scheduled system crashes before so I stopped using that and moved on to 3rd party apps like Aomie backup. From what I can guess it's not that this time, as there wasn't any backup by the app or by windows as it's disabled.******************************************************************************** *
* Bugcheck Analysis *
* *
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CRITICAL_PROCESS_DIED (ef)
A critical system process died
Arguments:
Arg1: ffff99818d6477c0, Process object or thread object
Arg2: 0000000000000000, If this is 0, a process died. If this is 1, a thread died.
Arg3: 0000000000000000
Arg4: 0000000000000000
Debugging Details:
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Unable to open image file: C:\Program Files (x86)\Windows Kits\8.1\Debuggers\x64\sym\ntkrnlmp.exe\59327910889000\ntkrnlmp.exe
The system cannot find the file specified.
PROCESS_OBJECT: ffff99818d6477c0
IMAGE_NAME: svchost.exe
DEBUG_FLR_IMAGE_TIMESTAMP: 0
MODULE_NAME: svchost
FAULTING_MODULE: 0000000000000000
PROCESS_NAME: System
BUGCHECK_STR: 0xEF_System
DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT
CURRENT_IRQL: 0
ANALYSIS_VERSION: 6.3.9600.17336 (debuggers(dbg).150226-1500) amd64fre
LAST_CONTROL_TRANSFER: from fffff801b48f7f51 to fffff801b43843f0
STACK_TEXT:
ffff8281`cb400798 fffff801`b48f7f51 : 00000000`000000ef ffff9981`8d6477c0 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
ffff8281`cb4007a0 fffff801`b4833a6d : ffff9981`8d6477c0 00000000`00000001 ffff9981`8d6477c0 00000000`00000000 : nt!PspCatchCriticalBreak+0xc9
ffff8281`cb4007f0 fffff801`b47130f6 : ffff9981`00000000 ffff9981`8d6477c0 00000000`00000001 ffff9981`8d6477c0 : nt!PspTerminateAllThreads+0x120871
ffff8281`cb400860 fffff801`b4712eb7 : ffffffff`ffffffff ffff9981`8d6477c0 ffff9981`874d5400 fffffff6`00000000 : nt!PspTerminateProcess+0xde
ffff8281`cb4008a0 fffff801`b438f313 : ffff9981`8d6477c0 ffff9981`8e9b3040 ffff8281`cb400990 ffff9981`9109a280 : nt!NtTerminateProcess+0xa7
ffff8281`cb400910 fffff801`b43875d0 : fffff801`c94f6525 fffff801`c9548d30 ffff9981`9109a280 ffff8281`cee1cac0 : nt!KiSystemServiceCopyEnd+0x13
ffff8281`cb400aa8 fffff801`c94f6525 : fffff801`c9548d30 ffff9981`9109a280 ffff8281`cee1cac0 ffff8281`cb400b58 : nt!KiServiceLinkage
ffff8281`cb400ab0 fffff801`c9514441 : ffff8281`00000000 ffff8281`ce57c4c8 ffff9981`9109a280 00000000`00000000 : atc+0x86525
ffff8281`cb400ae0 fffff801`b42f4a37 : 00000000`00000000 ffff9981`8e9b3040 fffff801`c9514324 ffff9981`874d5400 : atc+0xa4441
ffff8281`cb400b90 fffff801`b4389876 : ffff8281`c83e4180 ffff9981`8e9b3040 fffff801`b42f49f0 00000000`00000246 : nt!PspSystemThreadStartup+0x47
ffff8281`cb400be0 00000000`00000000 : ffff8281`cb401000 ffff8281`cb3fa000 00000000`00000000 00000000`00000000 : nt!KiStartSystemThread+0x16
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
IMAGE_VERSION:
FAILURE_BUCKET_ID: 0xEF_System_IMAGE_svchost.exe
BUCKET_ID: 0xEF_System_IMAGE_svchost.exe
ANALYSIS_SOURCE: KM
FAILURE_ID_HASH_STRING: km:0xef_system_image_svchost.exe
FAILURE_ID_HASH: {645c15b0-f31a-d2b7-1e8c-2e4bc0bcb7fb}
Followup: MachineOwner
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Help would be appreciated :)
Last edited by Sharif; 22 Jun 2017 at 19:42.