Windows 10: Bug check analysis help Solved

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  1.    26 Jun 2017 #11

    zbook said: View Post
    When the Memtest86+ version 5.01 is completed please use the Microsoft snipping tool to make an image and post into the thread.
    Something tells me there is a executable version of this which runs within windows..I used a camera as I am booting off the bootable USB that was made with this hence why I took a picture. I still have couple hours to complete 8 passes just not using my computer now
      My ComputerSystem Spec


  2. Posts : 13,312
    Windows 10 Pro
       26 Jun 2017 #12

    What zbook says isn't correct, this snipping tool can't be used since it isn't accessible.

    The test is a bootable test that runs outside of Windows.

    The RAM cannot be properly tested within Windows, within Windows no test can use everything of the RAM.
    Several parts in the RAM are protected (read and write protected) which prevents the rest of the processes (or rather threads that are actually doing all the work, a process is only a container for threads), except for Windows processes with the right privilege, to access it or write to it whereas a RAM test needs to read and write to every part of the RAM to test it for failure.
      My ComputersSystem Spec

  3.    26 Jun 2017 #13

    zbook said: View Post
    When the Memtest86+ version 5.01 is completed please use the Microsoft snipping tool to make an image and post into the thread.
    I finally got it done it, I was so happy to see 8 passes to be able to use my computer again
    Attachment 141293
    axe0 said: View Post
    What zbook says isn't correct, this snipping tool can't be used since it isn't accessible.

    The test is a bootable test that runs outside of Windows.

    The RAM cannot be properly tested within Windows, within Windows no test can use everything of the RAM.
    Several parts in the RAM are protected (read and write protected) which prevents the rest of the processes (or rather threads that are actually doing all the work, a process is only a container for threads), except for Windows processes with the right privilege, to access it or write to it whereas a RAM test needs to read and write to every part of the RAM to test it for failure.
    Ah makes sense I was bit confused to how I am going to use snipping tool there, I thought he might be referring to some screenshot option within memtest itself which saves it on the USB stick but I didn't see any so I just took a picture again
      My ComputerSystem Spec


  4. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       26 Jun 2017 #14

    Windows is up to date with build 15063.413.
    Memory testing met 8 runs with 0 errors.
    Please confirm that bitdefender software was uninstalled using the bitdefender uninstall tool.
    Please confirm that there have been no bsod since the bitdefender uninstallation.
    Vsserv.exe is a part of bitdefender. It was a faulting application and that should now be fixed:
    What is the vsserv.exe process?
    There were other faulting applications.
    iprosetmonitor.exe is part of Intel wireless.
    As a preventative maintenance step this can be uninstalled and reinstalled.
    Intel® Network and I/O Products
    Download Intel® PROSet/Wireless Software and Wi-Fi Drivers
    Was the bitdefender uninstalled on 06/24? Was that also that last bsod?
    Last edited by zbook; 26 Jun 2017 at 20:01.
      My ComputerSystem Spec

  5.    27 Jun 2017 #15

    zbook said: View Post
    Windows is up to date with build 15063.413.
    Memory testing met 8 runs with 0 errors.
    Please confirm that bitdefender software was uninstalled using the bitdefender uninstall tool.
    Please confirm that there have been no bsod since the bitdefender uninstallation.
    Vsserv.exe is a part of bitdefender. It was a faulting application and that should now be fixed:
    What is the vsserv.exe process?
    There were other faulting applications.
    iprosetmonitor.exe is part of Intel wireless.
    As a preventative maintenance step this can be uninstalled and reinstalled.
    Intel® Network and I/O Products
    Download Intel® PROSet/Wireless Software and Wi-Fi Drivers
    Was the Bitdefender uninstalled on 06/24? Was that also that last bsod?
    Yes, I uninstalled and also used the tool after that, I really didn't expect it would end up being Bitdefender. Is windows defender any good these days to primarily only use that?

    There haven't been any critical errors in event viewer or BSOD crashes (I added an updated attachment)

    Regarding Intel pro wireless, I don't have it installed physically in one of the PCIe slots or built into the motherboard itself, the only time I used wireless was with my phone in tethering mode which caused Explorer and control panel to be very unresponsive. Funnily enough, it gets fixed moment I disconnect my phone. I ended up following a guide on youtube updating the driver of something on already on the PC itself (it was under networks "Remote NDIS based internet sharing") it was changed to a generic Microsoft version.

    Should I still go on installing an Intel pro wireless driver?
    What is this "DCOM" error that keeps popping up since ages, I have been seeing that for years now even back when I used Windows 8.1
      My ComputerSystem Spec


  6. Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       27 Jun 2017 #16

    See if this tool gives you more options for intel drivers:
    Intel® Driver Update Utility
    Download Intel® Driver Update Utility
      My ComputerSystem Spec

  7.    28 Jun 2017 #17

    zbook said: View Post
    See if this tool gives you more options for intel drivers:
    Intel® Driver Update Utility
    Download Intel® Driver Update Utility

    I am currently downloading the latest update (KB4022716)

    It tells me no drivers were detected for your product. I'll just grab the latest version I can find on my motherboard's site and install it.
    I am unsure if it's a newer version than the one I have installed, ironically it ended up being an older version than the one I had installed. I find it a little funny as I installed the driver from that very place as well.

    Is it possible it auto updated itself?
      My ComputerSystem Spec


  • Posts : 16,251
    windows 10 professional version 1607 build 14393.969 64 bit
       28 Jun 2017 #18

    Windows by default is set to automatically update non-Microsoft drivers. It can be modified.
      My ComputerSystem Spec

  •    28 Jun 2017 #19

    zbook said: View Post
    Windows by default is set to automatically update non-Microsoft drivers. It can be modified.
    Ah that explains it. Thanks for all the help! Before I mark it solved I wanted to ask about the reoccurring DistributedCOM error. if there is anything I can do about it?

    Example
    The server {D7FD466D-F6CF-4C8E-86DD-12E9B0FDAE48} did not register with DCOM within the required timeout.
      My ComputerSystem Spec


  • Posts : 3,278
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       28 Jun 2017 #20

    Sharif said: View Post
    Ah that explains it. Thanks for all the help! Before I mark it solved I wanted to ask about the reoccurring DistributedCOM error. if there is anything I can do about it?
    This tutorial has some more details about turning off the Automatic Driver updates in Windows Update:
    Enable or Disable Driver Updates in Windows Update in Windows 10

    Regarding the Distributed COM errors, I also have a few of these but I generally ignore them - it does not seem to be a problem.
      My ComputersSystem Spec


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