hello
i keep getting BSOD randomly happens on start up 2 or 3 times before it stops for awhile and sometimes while using chrome or playing games not sure whats causing the BSOD, the errors i get is either bad pool caller or bad pool header
Any help be greatly appreciated thanks
Last edited by WallyG; 18 Jun 2017 at 11:53.
sorry i put this post in the wrong area could some move it to the BSOD part please
Hi WallyG,
Open administrative command prompt and type or copy and paste:
1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)
2) sfc /scannow
3) dism /online /cleanup-image /restorehealth
4) chkdsk /scan
When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread
5) shutdown /r
6) Have you been or do you do any over clocking?
7) When you did the startup repair what was happening?
8) Turn off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
9) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
Memtest86+ - Advanced Memory Diagnostic Tool When the 8 runs have completed please post images into the thread.
10) run one of these drive tests and post images into the thread after the studies have completed.
CrystalDiskInfo - Software - Crystal Dew World
http://www.hdtune.com/
Hard Disk Sentinel - HDD health and temperature monitoring
windows verison 1607 OS build 14393.1358Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 363520 file records processed.File verification completed. 9559 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 429646 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 33064 data files processed.CHKDSK is verifying Usn Journal... 36529120 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 116706303 KB total disk space. 64266340 KB in 320716 files. 188100 KB in 33065 indexes. 0 KB in bad sectors. 472687 KB in use by the system. 65536 KB occupied by the log file. 51779176 KB available on disk. 4096 bytes in each allocation unit. 29176575 total allocation units on disk. 12944794 allocation units available on disk.ive not done any overclocking, startup repair always came up with failed or couldn't complete repair
Attachment 142077
Attachment 142078
i have run it 3 more times but just the same results
A minimum of 8 runs are needed otherwise there can be false negatives.
The more runs the better.
Memory problems. - Microsoft Community
Code:asmtxhci ASMedia XHCI Service ASMedia XHCI Service Kernel Manual Running OK TRUE FALSE 8,192 385,024 0 07/10/2016 08:25:29 C:\Windows\system32\DRIVERS\asmtxhci.sys 4,096Code:iaStorA Intel Chipset SATA RAI Intel Chipset SATA RAI Kernel Boot Running OK TRUE FALSE 4,096 782,336 0 17/03/2017 14:32:24 C:\Windows\system32\drivers\iaStorA.sys
asmtxhci.sys Asmedia USB 3.0 driver http://www.asmedia.com.tw/eng/e_prod...3&cate_index=0
iaStorA.sys Intel RST (Rapid Storage Technology) driver http://downloadcenter.intel.com/Default.aspx XP
1) uninstall driver asmtxhci.sys : open device manger > expand USB serial bus controllers > identify the asmedia product > click properties > driver > uninstall
reinstall: from ASMedia Technology Inc. 祥碩科技
2) update driver iastora.sys using the device manage > storage controllers > Intel chipset SATA RAID controller > properties > driver >
Uninstalling the Intel Rapid Storage Technology driver - Microsoft Community
reinstall: Drivers & Software
Intel® Driver Update Utility
Last edited by zbook; 02 Jul 2017 at 02:26.
I've uninstalled the ASMedia but within few minutes its back again without me reinstalling it and i done the second option for intel chipset, as the first option wouldn't let my PC boot up after i followed the instructions. With the second option i got to number 14 but i still have iastorA.sys showing on driverview when i go onto device manger and show hidden devices Non-plug and play drivers doesn't show up on the list at all
Don't uninstall drivers provided by the motherboard manufacturer, they are reinstalled at startup because they are required by a part of your system.
Instead, update or reinstall both the USB and Intel RST drivers from the motherboard manufacturer support page.
ive reinstalled the drivers from msi website for my motherboard but im still crashing
please upload a new dm log collector zip
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