Windows 10: BSOD crashing

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  1. Posts : 11
    windows 10 64bit
       18 Jun 2017 #1

    BSOD crashing

    i keep getting BSOD randomly happens on start up 2 or 3 times before it stops for awhile and sometimes while using chrome or playing games not sure whats causing the BSOD, the errors i get is either bad pool caller or bad pool header

    Any help be greatly appreciated thanks
    Last edited by WallyG; 18 Jun 2017 at 11:53.
      My ComputerSystem Spec

  2. Posts : 11
    windows 10 64bit
    Thread Starter
       18 Jun 2017 #2

    sorry i put this post in the wrong area could some move it to the BSOD part please
      My ComputerSystem Spec

  3. Posts : 19,887
    windows 10 professional version 1607 build 14393.969 64 bit
       18 Jun 2017 #3

    Hi WallyG,

    Open administrative command prompt and type or copy and paste:

    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

    5) shutdown /r

    6) Have you been or do you do any over clocking?

    7) When you did the startup repair what was happening?

    8) Turn off Windows fast startup:

    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    9) Run memtest86+ version 5.01 for at least 8 runs. This may take hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool When the 8 runs have completed please post images into the thread.

    10) run one of these drive tests and post images into the thread after the studies have completed.

    CrystalDiskInfo - Software - Crystal Dew World
    Hard Disk Sentinel - HDD health and temperature monitoring
      My ComputerSystem Spec

  4. Posts : 11
    windows 10 64bit
    Thread Starter
       01 Jul 2017 #4

    windows verison 1607 OS build 14393.1358Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\Windows\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.C:\Windows\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\Windows\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 363520 file records processed.File verification completed. 9559 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 429646 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 33064 data files processed.CHKDSK is verifying Usn Journal... 36529120 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 116706303 KB total disk space. 64266340 KB in 320716 files. 188100 KB in 33065 indexes. 0 KB in bad sectors. 472687 KB in use by the system. 65536 KB occupied by the log file. 51779176 KB available on disk. 4096 bytes in each allocation unit. 29176575 total allocation units on disk. 12944794 allocation units available on disk.ive not done any overclocking, startup repair always came up with failed or couldn't complete repair

    Attachment 142077
    Attachment 142078
    i have run it 3 more times but just the same results
      My ComputerSystem Spec

  5. Posts : 19,887
    windows 10 professional version 1607 build 14393.969 64 bit
       01 Jul 2017 #5

    A minimum of 8 runs are needed otherwise there can be false negatives.
    The more runs the better.
    Memory problems. - Microsoft Community

    asmtxhci     ASMedia XHCI Service   ASMedia XHCI Service   Kernel        Manual     Running    OK         TRUE        FALSE        8,192             385,024     0          07/10/2016 08:25:29    C:\Windows\system32\DRIVERS\asmtxhci.sys         4,096
    iaStorA      Intel Chipset SATA RAI Intel Chipset SATA RAI Kernel        Boot       Running    OK         TRUE        FALSE        4,096             782,336     0          17/03/2017 14:32:24    C:\Windows\system32\drivers\iaStorA.sys

    iaStorA.sys Intel RST (Rapid Storage Technology) driver XP

    1) uninstall driver asmtxhci.sys : open device manger > expand USB serial bus controllers > identify the asmedia product > click properties > driver > uninstall
    reinstall: from ASMedia Technology Inc. 祥碩科技

    2) update driver iastora.sys using the device manage > storage controllers > Intel chipset SATA RAID controller > properties > driver >
    Uninstalling the Intel Rapid Storage Technology driver - Microsoft Community
    reinstall: Drivers & Software
    Intel® Driver Update Utility
    Last edited by zbook; 02 Jul 2017 at 02:26.
      My ComputerSystem Spec

  6. Posts : 11
    windows 10 64bit
    Thread Starter
       03 Jul 2017 #6

    I've uninstalled the ASMedia but within few minutes its back again without me reinstalling it and i done the second option for intel chipset, as the first option wouldn't let my PC boot up after i followed the instructions. With the second option i got to number 14 but i still have iastorA.sys showing on driverview when i go onto device manger and show hidden devices Non-plug and play drivers doesn't show up on the list at all
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,601
    Windows 10 Pro
       03 Jul 2017 #7

    Don't uninstall drivers provided by the motherboard manufacturer, they are reinstalled at startup because they are required by a part of your system.

    Instead, update or reinstall both the USB and Intel RST drivers from the motherboard manufacturer support page.
      My ComputersSystem Spec

  8. Posts : 11
    windows 10 64bit
    Thread Starter
       12 Jul 2017 #8

    ive reinstalled the drivers from msi website for my motherboard but im still crashing
      My ComputerSystem Spec

  9.    12 Jul 2017 #9

    please upload a new dm log collector zip
      My ComputerSystem Spec

  10. Posts : 11
    windows 10 64bit
    Thread Starter
       13 Jul 2017 #10

    this is the latest DM log
      My ComputerSystem Spec

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