New
#31
Only delete software via device manager and control panel to make sure you do not alter the operating system/registry files.
Only delete software via device manager and control panel to make sure you do not alter the operating system/registry files.
Search with file explorer
Attachment 140536
Razer search with Everything
Attachment 140537
I will stop verifier and will try a game to see how its running. I will update soon
Verifier was reset and I tried a game once again. I got a new BSOD :
Attachment 140547On Wed 2017-06-21 3:33:42 PM your computer crashed
crash dump file: C:\Windows\Minidump\062117-6718-01.dmp
This was probably caused by the following module: ci.dll (CI+0x2F7DC)
Bugcheck code: 0x3B (0xC0000005, 0xFFFFF803D48BF7DC, 0xFFFF8F80F398A9C0, 0x0)
Error: SYSTEM_SERVICE_EXCEPTION
file path: C:\Windows\system32\ci.dll
product: Microsoft® Windows® Operating System
company: Microsoft Corporation
description: Code Integrity Module
Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
and the log Attachment 140548
Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time 062117-6718-01.dmp 2017-06-21 3:33:42 PM SYSTEM_SERVICE_EXCEPTION 0x0000003b 00000000`c0000005 fffff803`d48bf7dc ffff8f80`f398a9c0 00000000`00000000 CI.dll CI.dll+2f7dc x64 ntoskrnl.exe+16c3f0 C:\Windows\Minidump\062117-6718-01.dmp 12 15 15063 1,154,676 2017-06-21 3:34:19 PM
edit : also got a memory management error like before right after I posted this message.
Attachment 140550 new updated bsod logCode:On Wed 2017-06-21 3:44:29 PM your computer crashed crash dump file: C:\Windows\Minidump\062117-6890-01.dmp This was probably caused by the following module: ntoskrnl.exe (nt+0x16C3F0) Bugcheck code: 0x1A (0x41793, 0xFFFFC200D1E863C8, 0x7A, 0x79) Error: MEMORY_MANAGEMENT file path: C:\Windows\system32\ntoskrnl.exe product: Microsoft® Windows® Operating System company: Microsoft Corporation description: NT Kernel & System Bug check description: This indicates that a severe memory management error occurred. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules. This problem might also be caused because of overheating (thermal issue). The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.
These are the two bsod debugged from 6/21/2017:
Code:BugCheck 1A, {41793, ffffc200d1e863c8, 7a, 79}Probably caused by : memory_corruption ( nt!MiDeleteVirtualAddresses+11b98e )There are the 2 bsod in the current zip file from yesterday 6/20/2017:Code:BugCheck 3B, {c0000005, fffff803d48bf7dc, ffff8f80f398a9c0, 0}Probably caused by : memory_corruption
Code:BugCheck C4, {2000, fffff8096b2226e5, 0, 6e657a72}*** WARNING: Unable to verify timestamp for rzendpt.sys*** ERROR: Module load completed but symbols could not be loaded for rzendpt.sysProbably caused by : memory_corruptionCode:BugCheck C4, {2004, ffffa88b15b3dee8, fffff80c68ad0208, ffffe181207ce6e8}Probably caused by : ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+6b )
When posting images of everything software or file explorer menus or bluescreenview results please change the column expansion to bring as much as possible into view.
Were you able to find and uninstall razer entries in the control panel and/or device manager?
When you had the latest bsod with windows driver verifier off were you in clean boot with all non-Microsoft service unchecked and all startup disabled in task manager?
I deleted all razer entries in control panel and device manager. As for the clean boot, it was on. The Memory management BSOD happens almost everytime after I have a BSOD when playing a game. When I restart, I can be on my computer between 2 and 5 minutes and it crashes. Sometimes it does that 2 or 3 times sometimes it simply doesnt happen another time.
Had you or are you doing any overclocking? Anything with software or hardware raid?
Does default mean normal startup or clean boot?
These have been tested so far:
operating system with scannow and restorehealth: OK
drive with chkdsk and SMART: file corruption fixed with chkdsk
memory with memtest86+ 13 passes no errors
CPU with prime OK
GPU with furmark OK
Had event logs with failed windows fast start up: fast startup turned off
If there are bsod after the removal of razer software please post.
Everything in the BIOS is set to default (or Auto). I set my clean boot as instructed earlier in the thread and didnt change it since then.
Also, even with the razer software uninstall, the 2 faulty drivers are still there. And the BSOD still happen after 10 min of gaming. The last 2 BSOD logs I posted earlier in the thread were with Razer software uninstalled.
Once the bsod have ceased you can attempt to reinstall razer software/drivers via this link: Razer Support
The methods that you used to uninstall razer software and drivers was via device manager and control panel but in the post there were many razer files remaining. How come?
Do you see any remaining razer via device manager or control panel?
In the everything link can you expand the column so that the complete file is in view?