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  1.    20 Jun 2017 #21
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post an updated zip or a new zip file.
      My ComputerSystem Spec
  2.    20 Jun 2017 #22
    Join Date : Jun 2017
    Posts : 22
    Windows 10
    Thread Starter

    Attachment 140392

    I tried playing the witcher 3 while being in "verifier" mode and, apart from the fact that the game is kinda sluggish (which its probably due to the verifier) but there was no BSOD.

    In my last run of "verifier" I didnt include rzpmgrk.sys and there was no BSOD on boot. I still didnt find a way to delete the driver.
      My ComputerSystem Spec
  3.    20 Jun 2017 #23
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Sometimes you can be mislead by the minidump debugging.
    Did you also use Bluescreen view?
    Please report the findings with it.
    If you had not used it you can download and install it now and look back at the prior events.

    One of the dumps, the last one, was only 1 KB so it did not create a proper zip file.

    Of the 4 remaining on 4/20/2017 using Microsoft (R) Windows Debugger Version 6.3.9600.17336 AMD64 it produced this debugging:

    Code:
    BugCheck C4, {2000, fffff8096b2226e5, 0, 6e657a72}
    *** WARNING: Unable to verify timestamp for rzendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
    Probably caused by : memory_corruption
    Code:
    BugCheck C4, {2000, fffff80a828226e5, 0, 6e657a72}
    *** WARNING: Unable to verify timestamp for rzendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
    Probably caused by : memory_corruption
    Code:
    BugCheck C4, {2004, ffffa88b15b3dee8, fffff80c68ad0208, ffffe181207ce6e8}
    Probably caused by : ntkrnlmp.exe ( nt!VerifierBugCheckIfAppropriate+6b )
    Code:
    BugCheck C4, {2000, fffff808973626e5, 0, 6e657a72}
    *** WARNING: Unable to verify timestamp for rzendpt.sys
    *** ERROR: Module load completed but symbols could not be loaded for rzendpt.sys
    *** WARNING: Unable to verify checksum for win32k.sys
    Probably caused by : memory_corruption

    You had submitted the whocrashed results. What was seen using bluescreenview?


    Code:
    Event[3622]:
      Log Name: System
      Source: Service Control Manager
      Date: 2017-06-20T19:10:44.450
      Event ID: 7000
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-DNTIQO6
      Description: 
    The Razer Game Scanner Service service failed to start due to the following error: 
    The system cannot find the file specified.


    Code:
    Event[3449]:
      Log Name: System
      Source: Service Control Manager
      Date: 2017-06-20T18:02:32.141
      Event ID: 7026
      Task: N/A
      Level: Information
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-DNTIQO6
      Description: 
    The following boot-start or system-start driver(s) did not load: 
    AFD
    AsrAppCharger
    cdrom
    dam
    Dfsc
    FileCrypt
    GpuEnergyDrv
    NetBIOS
    NetBT
    npsvctrig
    nsiproxy
    Psched
    rdbss
    tdx
    vwififlt
    WdFilter


    If there are more bsod please post an updated zip.
      My ComputerSystem Spec
  4.    20 Jun 2017 #24
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Which mouse manufacturer are you using?
      My ComputerSystem Spec
  5.    20 Jun 2017 #25
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Are you using any of these products: http://www.razersupport.com/
      My ComputerSystem Spec
  6.    20 Jun 2017 #26
    Join Date : Jun 2017
    Posts : 22
    Windows 10
    Thread Starter

    Last BSOD with Bluescreenviewer

    Attachment 140393

    Previous one

    Attachment 140394

    Here is the zip once again. Im not sure if it worked.

    Attachment 140395

    Should I keep running verifier for the time being (36 hours like you recommended it?). I can use my computer, but it seems really sluggish, even when im not playing any games.

    Also, should I start looking for a new mouse? Or try to reinstall the Razer drivers and see if the BSOD are still happening?
      My ComputerSystem Spec
  7.    20 Jun 2017 #27
    Join Date : Jun 2017
    Posts : 22
    Windows 10
    Thread Starter

    Dump File Crash Time Bug Check String Bug Check Code Parameter 1 Parameter 2 Parameter 3 Parameter 4 Caused By Driver Caused By Address File Description Product Name Company File Version Processor Crash Address Stack Address 1 Stack Address 2 Stack Address 3 Full Path Processors Count Major Version Minor Version Dump File Size Dump File Time
    062017-5531-01.dmp 2017-06-20 6:00:37 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002004 ffffa88b`15b3dee8 fffff80c`68ad0208 ffffe181`207ce6e8 rzpmgrk.sys rzpmgrk.sys+208 x64 ntoskrnl.exe+16c3f0 C:\Windows\Minidump\062017-5531-01.dmp 12 15 15063 787,100 2017-06-20 6:02:32 PM
    062017-5562-02.dmp 2017-06-20 5:26:37 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002000 fffff809`6b2226e5 00000000`00000000 00000000`6e657a72 rzendpt.sys rzendpt.sys+26e5 x64 ntoskrnl.exe+16c3f0 C:\Windows\Minidump\062017-5562-02.dmp 12 15 15063 720,140 2017-06-20 5:28:29 PM
    062017-5500-01.dmp 2017-06-20 5:05:36 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002000 fffff808`973626e5 00000000`00000000 00000000`6e657a72 rzendpt.sys rzendpt.sys+26e5 x64 ntoskrnl.exe+16c3f0 C:\Windows\Minidump\062017-5500-01.dmp 12 15 15063 753,884 2017-06-20 5:07:55 PM
    062017-5546-01.dmp 2017-06-20 4:41:16 PM DRIVER_VERIFIER_DETECTED_VIOLATION 0x000000c4 00000000`00002000 fffff80a`828226e5 00000000`00000000 00000000`6e657a72 rzendpt.sys rzendpt.sys+26e5 x64 ntoskrnl.exe+16c3f0 C:\Windows\Minidump\062017-5546-01.dmp 12 15 15063 817,076 2017-06-20 4:44:06 PM

    html version


    As for my mouse, Im using the Deathadder chroma normally, but I switched to a logitech for time I would be verifying the drivers. I tried to delete all Razer files but two drivers doesnt seem to be erasable (rzpmgrk.sys and rzpnk.sys).
      My ComputerSystem Spec
  8.    20 Jun 2017 #28
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Viewing bluescreenview it displays:
    rzpmgrk.sys and that is missing from the drivers log
    rzendpt.sys is on the drivers list: rzendpt rzendpt rzendpt Kernel Manual Stopped OK FALSE FALSE 0 24,576 0 2016-06-15 8:43:23 PM C:\Windows\system32\drivers\rzendpt.sys



    rzpmgrk.sys Razer Overlay Support Driver http://www.razersupport.com/


    Open file explorer and use the hide/unhide feature. Search again for any files. Do not delete, just search.
    Also download and install everything (everything search or search everything). It will index everything on your internal and external drives. The as you type characters you will see instantaneous results. The more characters you type the narrower the results. You can have it start on boot or have it off and use it when you need it. I suggest the latter to have fastest boot times and best numbers on task manager.


    Turn off Windows driver verifier and see if you have spontaneous bsod.
    It may need to be run again to find the misbehaving driver(s).




    Please update on what you find with the various search methods.
      My ComputerSystem Spec
  9.    20 Jun 2017 #29
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Were you previously using Razer products?
    If so which ones?


    When you searched where you able to find them but not delete them or were you not able to find them?
    If you found them and were not able to delete them was there an error message?
      My ComputerSystem Spec
  10.    21 Jun 2017 #30
    Join Date : Jun 2017
    Posts : 22
    Windows 10
    Thread Starter

    I just want to fully understand, I should search for any Razer files or folder? With the application "Search Everything"?

    And yes, I was using the Razer Deathchroma since I build my computer (1 month ago).

    When I discovered the faulty driver I uninstalled Razer Synapse (Razer main program) and Razer SDK (program for my mouse). I went on deleting all files that were related to Razer in Program files (x86) and AppData. As I tried to run verifier once again, I saw that both driver (rzpmgrk and rzendpt) were still active. I then searched for them and they were both in my system32 folder. When I'm trying to delete them, I'm prompt with an error message saying that the file cannot be delete because it's still running. I did not find any trace of Razer product in task manager and I tried to check on the web for any help but couldnt find any.
      My ComputerSystem Spec

 
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