Windows 10: Random BSOD (mostly during gaming) going on for 5 years since built PC Solved

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  1. Posts : 24
    Windows 10 Home Premium
    Thread Starter
       20 Jun 2017 #21

    I did manage to get one blue screen error recorded. The one for rzendpt. The file is attached.

    My computer ended up not bluescreening again after all the drivers I previously mentioned went unchecked in the driver verifier. Does this mean I should uninstall/reinstall these drivers?

      My ComputerSystem Spec

  2. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #22


    rzpmgrk.sys Razer Overlay Support Driver


    The above drivers are the ones related to your post. Do not uninstall anything related to the windows operating system.
    In device manager and in control panel find anything related to razer and uninstall.
    Please post any item before uninstalling it.
    And for all bsod please update the zip or post a new one so that they can we can debug them.
      My ComputerSystem Spec

  3. Posts : 24
    Windows 10 Home Premium
    Thread Starter
       21 Jun 2017 #23

    Thanks, the problem is that I have razer synapse which is cloud based and has the drivers inside, instead of having them seperately. I have no idea how to install fresh ones. I try removing all razer devices from my drivers and they reinstall, and if I do driver verifier again they still produce blue screens. Where do I go from here or how do I make sure the drivers will be newly installed and free from corruption? I could try uninstalling razer synapse then reinstalling, do you think that would help?
      My ComputerSystem Spec

  4.   My ComputerSystem Spec

  5. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #25

    If you can completely uninstall the software then run windows driver verifier and if there are any bsod please post a new zip file.
    Razer Synapse - Cloud-Based Driver Software | Razer US Site

    Did each whocrashed and bluescreen view display the same or slightly different results?

    There was one driver that you had posted that I have not yet checked.
      My ComputerSystem Spec

  6. Posts : 24
    Windows 10 Home Premium
    Thread Starter
       21 Jun 2017 #26

    Thank you for the info, but will this help?

    It is Razer Synapse that installs the drivers, not windows. And I cannot access them any other way except through razer synapse. They are completely updated, it just seems like something is wrong with them. I do not know how disabling windows automatic install will stop razer synapse or help me fix the drivers. I will try uninstalling then checking for blue screens.
      My ComputerSystem Spec

  7. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #27

    The razer software I am not familiar with. Typically uninstalling misbehaving drivers and applications fixes bsod. Then a new driver or application is installed and retested. It is not always the driver or the application that is problematic but the whole computer environment. So its trial and error unless it's a common everyday known bsod problem.

    4 out of the 5 drivers that you posted were Razer related so that is worth a shot.

    epcwmiacpi64.sys was not listed among the drivers on your computer.

    Were you able to find it using search?

    All to frequently bsod processing has indeterminate results. A lot can lead you in the wrong direction. That is why I suggested both bluescreenview and whocrashed. Most often we rely on the Windows debugging.

    If you can update the log or post a new log with the most recent bsod minidumps I can process them.
      My ComputerSystem Spec

  8. Posts : 24
    Windows 10 Home Premium
    Thread Starter
       21 Jun 2017 #28

    At the top of the page there is a log I got from the first razer crash, try checking that out. I did find and uninstall the other one.
      My ComputerSystem Spec

  9. Posts : 20,009
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #29

    There was only one from 6/20/2017:

    BugCheck C4, {2000, fffff8019a5c26e5, 0, 6e657a72}*** WARNING: Unable to verify timestamp for rzendpt.sys*** ERROR: Module load completed but symbols could not be loaded for rzendpt.sysProbably caused by : rzendpt.sys ( rzendpt+26e5 )
      My ComputerSystem Spec

  10. Posts : 24
    Windows 10 Home Premium
    Thread Starter
       21 Jun 2017 #30

    Yea that's the one. For some reason I cant go into cmd in safe mode and disable driver verifier, i bluescreen again when I start up afterwards, so it does a system restore and loses the info from the crash.
      My ComputerSystem Spec

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