Windows 10: BSoD after PC start / restar

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  1.    16 Jun 2017 #1

    BSoD after PC start / restart

    Morning people!

    Since 3, 4 (max. 4) days I've noticed that my deskop shows beautiful BSoD after about 30 seconds after typing password to my Win 10 account. It also happens after I restart my PC.

    So far I tried to uninstall updates installed in last 4 days but nothing changed.
    As suggested on Google, I also tried to find any device that might work incorrect and so far I found some "mass storage device" plugged to USB 3... the problem is, nothing is plugged there.

    I remember that for last year I had some problems with USB. In front of my PC I've got 2 x USB 2 and 1 x USB 3. both 2. don't work and I have no idea why... but 3 is working which is fine and enough for me.

    I didn't change anything vital in last days so I'm a little confused how to deal with it. I wanted to reinstal whole system but a friend of mine said that I should post my problem here, so here I am.

    Last edited by Poorist; 21 Jun 2017 at 14:21.
      My ComputerSystem Spec

  2.    17 Jun 2017 #2

    Problem fixed.
      My ComputerSystem Spec

  3.    21 Jun 2017 #3

    Aaand my problem is back

    Now it happens also on random times during usage after 1, 3 hours after PC launch / restart.
    Before I've updated all drivers with program and for 1, 2 days it was okay.

    I would appriciate any help from you because I have no more ideas how to fix that.

    I tried updating drivers, uninstall latest window's updates.
      My ComputerSystem Spec

  4. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       21 Jun 2017 #4

    Hello and welcome to Tenforums :)

    There are a couple of things you can do to help us to help you. Firstly, can you fill in as many details as possible about you system in the system spec area of your profile.

    Then can you redo the log files and repost them - the ones you uploaded in your last post are empty!

      My ComputersSystem Spec

  5.    21 Jun 2017 #5

    Hello Phil!
    Profile updated, I hope there is everything that is needed.
    Weird, I was pretty sure that there is "something" in uploaded file :/
    Please check now (upladed here and in 1st post).
      My ComputerSystem Spec

  6. Posts : 19,958
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jun 2017 #6

    BugCheck EF, {ffffae8b2ed63800, 0, 0, 0}
    *** WARNING: Unable to verify timestamp for Atc.sys
    *** ERROR: Module load completed but symbols could not be loaded for Atc.sys
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    |                                              |
    |         NT symbols are not available         |
    |         reduced functionality                |
    |                                              |
    ----- ETW minidump data unavailable-----
    unable to get nt!KiCurrentEtwBufferOffset
    unable to get nt!KiCurrentEtwBufferBase
    Probably caused by : ntkrnlmp.exe
    ntkrnlpa.exe see ntoskrnl.exe Windows Update

    The logs we cannot read as they are in a foreign language. If possible please resubmit in English so that we can scan the log files and provide bsod troubleshooting from the logs.

    Open administrative command prompt and type or copy and paste:
    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    4) chkdsk /scan
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread
      My ComputerSystem Spec

  7.    22 Jun 2017 #7

    Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. Wszelkie prawa zastrzeżone.

    C:\WINDOWS\system32>sfc /scannowBeginning system scan.
    This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows
    Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth
    Deployment Image Servicing and Management toolVersion: 10.0.14393.0Image Version: 10.0.14393.0[==========================100.0%==========================]
    The restore operation completed successfully.The operation completed successfully.

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.
    Stage 1: Examining basic file system structure ...
    675072 file records processed.File verification completed.
    25291 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    827888 index entries processed.Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    76409 data files processed.CHKDSK is verifying Usn Journal...
    34102376 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    975785983 KB total disk space.
    574409980 KB in 339310 files.
    235188 KB in 76410 indexes.
    0 KB in bad sectors.
    815815 KB in use by the system.
    65536 KB occupied by the log file.
    400325000 KB available on disk.
    4096 bytes in each allocation unit.
    243946495 total allocation units on disk.
    100081250 allocation units available on disk.

    I will uploadEng logs in a moment.
      My ComputerSystem Spec

  8. philc43's Avatar
    Posts : 3,561
    64bit Win 10 Pro ver 1803 Build 17134.285 and W10 Insider Build 18234
       22 Jun 2017 #8

    Hello Poorist!

    Thanks for updating your system specs.

    The crash dump does show a driver problem with atc.sys which is part of Bitdefender's AV system - I would suggest that for now you uninstall Bitdefender and use Windows Defender and see if this makes a difference.

    BugCheck EF, {ffffc30dabc42080, 0, 0, 0}
    WARNING: Unable to verify timestamp for Atc.sys
    *** ERROR: Module load completed but symbols could not be loaded for Atc.sys
      My ComputersSystem Spec

  9.    22 Jun 2017 #9

    Hello Phil!

    As suggested I've uninstalled Bitdefender and later I will let you know if it is working or not.
    For now please check Eng logs:
      My ComputerSystem Spec

  10. Posts : 19,958
    windows 10 professional version 1607 build 14393.969 64 bit
       22 Jun 2017 #10

    {Registry Hive Recovered} Registry hive (file): '\??\C:\ProgramData\Malwarebytes\Malwarebytes Anti-Malware\S-1-5-21-3895139749-2382153094-2882428110-1001-0-ntuser.dat' was corrupted and it has been recovered. Some data might have been lost.
    File System Filter 'wcifs' (Version 10.0, ?2016?-?09?-?15T18:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy2'.  The filter returned a non-standard final status of 0xC000000D.  This filter and/or its supporting applications should handle this condition.  If this condition persists, contact the vendor.
    If you are using: Star Wars: Knights of the Old Republic please uninstall and reinstall it.
    If you are using:
    SimCity by electronic arts please uninstall and reinstall it
    Please uninstall and reinstall Malwarebytes.

      My ComputerSystem Spec

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