1.    15 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 2
    windows 10 pro 64bit

    BSOD and Critical Process Died - Unable to find cause


    Hi all,

    I've been suffering with this for a large period of time (since about september) but it fixed itself for about 6 months and recently the BSOD errors have been back and occurring more and more frequently.

    I'm suffering from constant BSOD errors with the message critical process died. Despite my best efforts, I'm unable to work out what could be causing this as there doesn't seem to be anything in particular that i'm doing that causes them. Sometimes I'm just browsing chrome, sometimes playing a game, when i haven't touched it for a few mins, other times it crashes before i've even logged in.

    I've done sfc/scannow, DISM, chkdisk, updated all drivers, disabled drivers one by one and reset, run memtest, seatools, diskcheckup - all either come back fine or have no effect.

    There was no hardware installed, or windows updates that could've caused it. I've done a windows reinstall & hard drive format and the BSOD still happens.

    Just before the BSOD, the laptop sometimes freezes for about 10-30 seconds before crashing. But not always.

    Sometimes the laptop resets fine, other times I get booted back to the BIOS settings and get into an endless loop of "save settings and restart" -> back to BIOS settings -> "save settings and restart" -> back to BIOS settings etc. Eventually the laptop does restart.

    Essentially it's a royal pain in the a**e. Log file attached.
      My ComputerSystem Spec
  2.    15 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi Petew

    Code:
    BugCheck EF, {ffffb88764fc0640, 0, 0, 0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffd80a87bfb640, 0, 0, 0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffd7884be16640, 0, 0, 0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffc38dc1220640, 0, 0, 0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : svchost.exe
    Code:
    BugCheck EF, {ffffbc09df80a640, 0, 0, 0}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : svchost.exe
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume4.
    (The I/O device reported an I/O error.)
    Code:
    The registry hive was corrupt. Error information:
    Code:
    The system failed to flush data to the transaction log. Corruption may occur in VolumeId: C:, DeviceName: \Device\HarddiskVolume4.
    (The I/O device reported an I/O error.)
    Code:
    Installation Failure: Windows failed to install the following update with error 0x800F0845: 2017-05 Cumulative Update for Windows 10 Version 1703 for x64-based Systems (KB4016871).
    Code:
    The shadow copies of volume C: were aborted because of an IO failure on volume C:.
    Code:
    Installation Failure: Windows failed to install the following update with error 0x800701E3: 2017-06 Update for Windows 10 Version 1703 for x64-based Systems (KB4022405).
    Code:
    Crash dump initialization failed!


    1) Were you using any malware programs in addition to or before using Windows defender?
    2) Are there multiple user ID on your computer? And are there any user problems?
    3) Has there been high CPU, disk, or memory % numbers when viewing task manager?
    4) Are all of your files backed up?
    5) Have you created a bootable windows 10 iso: Download Windows 10
    6) Are you comfortable navigating to and through the Windows recovery or advanced troubleshooting menu?
    7) Are you familiar with safe mode with command prompt?
    8) Have you ever used Windows driver verifier?

    Open administrative command prompt and type or copy and paste these commands:

    1) winver
    (in the windows 10 pop up please view your version and build and post into the thread)

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    When these steps have completed: right click on the top bar or title bar of the administrative command prompt box > left click edit then select all > right click the top bar or title bar again > left click edit then copy > paste into the thread.

    5) msconfig
    In the system configuration pop up:
    Move the dot from normal startup to selective startup
    Uncheck load startup items
    Click the services tab
    In the lower left hand corner check hide all Microsoft services
    On the lower right click disable all
    Click apply or ok
    Do not reboot

    6) taskmgr
    In the task manager pop up:
    Click on the startup tab
    Click on the status column so that it sorts with enable rising to the top
    Right click on each row that displays enable and change to disable

    7) shutdown /r
    The computer will reboot and will be in clean boot

    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki




    1) The event log displayed Windows update failures for:
    KB4016871
    KB4022405
    Perform windows updates and for any windows update failure post the KB# and the error code

    2) Run Memtest86+ version 5.01 for 8 or more runs. It may take many hours so plan to run it overnight. The number of runs is important so make sure at least 8 runs are made. When it has completed please post an image in the thread.
    Memtest86+ - Advanced Memory Diagnostic Tool

    3) Create a new user ID with the name "test":
    open administrative command prompt and type or copy and paste:
    netuser test/add

    4) use the computer in clean boot and evaluate performance. Are there more or fewer bsod? Have the bsod disappeared? Is the boot faster or slower? Is the shutdown faster or slower? Are there more or fewer hangs? Is task manager displaying higher or lower numbers in each cpu, disk, and memory?

    5) After you feel you have gauged the performance in clean boot switch users to the new test user. Evaluate the performance with the new user: Are there more or fewer bsod? Have the bsod disappeared? Is the performance worse or better? How has the task manager cpu, disk, or memory changed if any?
    Last edited by zbook; 25 Jun 2017 at 23:48.
      My ComputerSystem Spec
  3.    24 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 2
    windows 10 pro 64bit
    Thread Starter

    Thanks for your reply zbooks. To answer your questions:

    1) I'm using malwarebytes as well - no malware has been detected
    2) There are no other users
    3) There was some high CPU usage from WmiPrvSE.exe, however I believe that this was unrelated to the BSOD errors and have worked out what's been causing this. Other than this, all looks ok in task manager.
    4) Everything is backed up
    5) I have a windows 10 USB boot disk
    6) Yep, not a problem.
    7) I am
    8) I've only used it when attempting to resolve this issue. However I don't think it's driver related - all drivers are up to date and i've turned them off one by one and restarted to see if it solves the problem (it doesn't )

    Here is my windows 10 version:
    Version 1703 (OS Build 15063.413)

    And here is the command prompt results from the various commands (note I had to do the dism command a couple of times for it to complete):
    C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Stage 1: Examining basic file system structure ... 393984 file records processed.File verification completed. 37701 large file records processed. 0 bad file records processed.Stage 2: Examining file name linkage ... 456376 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.Stage 3: Examining security descriptors ...Security descriptor verification completed. 31197 data files processed.CHKDSK is verifying Usn Journal... 6218464 USN bytes processed.Usn Journal verification completed.Windows has scanned the file system and found no problems.No further action is required. 975262560 KB total disk space. 94593756 KB in 144789 files. 100420 KB in 31198 indexes. 0 KB in bad sectors. 520984 KB in use by the system. 65536 KB occupied by the log file. 880047400 KB available on disk. 4096 bytes in each allocation unit. 243815640 total allocation units on disk. 220011850 allocation units available on disk.C:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==== 6.9% ]Error: 483The request failed due to a fatal device hardware error.The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.logC:\WINDOWS\system32>dism /online /cleanup-image /restorehealthDeployment Image Servicing and Management toolVersion: 10.0.15063.0Image Version: 10.0.15063.0[==========================100.0%==========================] The restore operation completed successfully.The operation completed successfully.C:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 17% complete.Windows Resource Protection could not perform the requested operation.C:\WINDOWS\system32>


    I have performed a clean boot and still the BSOD error persists.

    I have performed memtest86 for 8 runs and there was no issues found at all. All tests were passed without fault (sorry, don't have an image to show you - but there were zeros across the board).

    There are no noticable performance differences between other users, the bsod still occurs regardless of which user is used and startup times are similar.

    There was however a slight performance increase when restarting with a clean boot, however this was minimal and the bsod still occurs.

    I'm definitely leaning towards some sort of hardware failure - however which hardware component I'm not so sure. A reason for this is that the bsod occurs whenever i move the laptop. Even moving it from the table to my lap will cause the error. However the bsod also occurs if I don't move the laptop at all... it's just not as predictable.

    I'm going to replace the hard drive and see if it makes a difference. If the error still persists after this I'm out of ideas :S
      My ComputerSystem Spec
  4.    25 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,762
    windows 10 professional version 1607 build 14393.969 64 bit

    Please clarify what you mean by "clean boot"
    a) Did you delete partitions?
    b) Did you format the drive?
    c) Did you make the drive unallocated?
    d) Did you install a new copy of windows 10 from a bootable windows 10 iso?

    Open administrative command prompt and type or copy and paste:
    (run these two again and post images into the thread)
    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth

    When these steps have completed: right click on the top bar or title bar of the administrative command prompt box > left click edit then select all > right click the top bar or title bar again > left click edit then copy > paste into the thread.



    3) run one of these SMART drive tests on each drive:
    http://crystalmark.info/software/Cry...dsentinel.com/
    http://www.hdtune.com/
    Hard Disk Sentinel - HDD health and temperature monitoring
    Use the Microsoft snipping tool to make images and post into the thread

    4) Run Sea tools on your drives using SMART, short and long generic tests.
    http://www.seagate.com/support/downl...S/FAQ/202435en
    Post the results into the thread.

    4) please confirm that you have been in clean boot (see my edit to the earlier post, if necessary repeat all the steps to make sure that you are in a clean boot)

    5) the last bsod in the zip log is from 06/15/2017 please update this log or make a new zip with the updated bsod
    BSOD - Posting Instructions - Windows 10 Forums

    6) perform windows updates
    When updates have completed please post any KB# that failed to update with error code
    In the left lower corner serach type winver after the updates have completed and in the about windows pop up view your windows version and build and post into the thread.
      My ComputerSystem Spec
  5.    26 Jun 2017 #5
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    Hello Pete,

    Have you been through the ASUS support pages for your notebook and updated everything you can? I see that your BIOS is several updates behind the latest release. It would be worth updating this.

    The memory modules are slightly different spec and so I am not sure how well they will work together in dual channel mode. Did you add the extra module or was it supplied with the full 8GB?

    Code:
    Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelA-DIMM0
      Bank Locator                  BANK 0
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT351S6EFR8A
    
    Size                          4096MB
      Form Factor                   0dh - SODIMM
      Device Set                    [None]
      Device Locator                ChannelB-DIMM0
      Bank Locator                  BANK 2
      Memory Type                   18h - Specification Reserved
      Type Detail                   0080h - Synchronous
      Speed                         1600MHz
      Manufacturer                  Hynix/Hyundai
      Serial Number                         
      Asset Tag Number                        
      Part Number                   HMT451S6AFR8A-PB
      My ComputersSystem Spec

 


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