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  1.    09 Sep 2017 #51
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    zbook,

    I'll post the BSOD dump the next time there is a BSOD.

    Not sure what ASUS has and if they did have anything, it would be obsolete anyways as the notebook has been in use since January 2012 with the battery being the same age and the machine had been 24/7/365 on AC 99% of the time so the battery is failing as they don't last this long. Even Windows built in stats for battery seems to think the battery still has 97% capacity. The problem is finding a replacement battery as it seems only third party is available and a majority of them have bad reviews, either it not lasting more than a month and it having a shorter runtime even though the capacity is supposedly the same.

    Thanks OldMike65, seems like it tests other things but not the battery.
      My ComputerSystem Spec
  2.    14 Sep 2017 #52
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    System was lagging and freezing as it seems I was out of resources since even a disconnect and reconnect to the Wireless LAN took a few minutes and then I got the BSOD. the DM Log collector like usual doesn't seem to play well with Norton Security as either the .exe will get deleted upon downloading or even if I exclude it, it seems to either kill or delete some of the things created by the DM Log collector so the archive file has nothing in it. So I had to first kill nsbu.exe processes in Process Hacker like usual before running the DM Log Collector and kill the nsbu.exe processes if it runs on its own while DM Log Collector is running to generate the files successfully. Except this time, even with nsbu.exe not running, I got the following error and DM Log Collector claimed completed everything successfully except the resulting zip file is empty at 0 bytes with no files in it.
    Click image for larger version. 

Name:	2017-09-14_16-27-53.jpg 
Views:	86 
Size:	16.1 KB 
ID:	153398
      My ComputerSystem Spec
  3.    14 Sep 2017 #53
    Join Date : Oct 2016
    Posts : 325
    seL4

    Try choosing "Suspend" instead of terminating nsbu.exe in Process Hacker, this may help you avoid having to constantly check if it has started up again. Regarding this missing file error, would you be willing to use process monitor to see what's going on with msinfo32?
      My ComputerSystem Spec
  4.    14 Sep 2017 #54
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Thanks for the pointer with nsbu.exe, never knew what suspend really does but I usually am at the keyboard and usually will know when nsbu starts up as the icon is in the system tray when that happens. I would be willing to use process monitor but let me know what I need to do exactly. Thanks!
      My ComputerSystem Spec
  5.    14 Sep 2017 #55
    Join Date : Oct 2016
    Posts : 325
    seL4

    Start process monitor, reset the filter and have it start recording events. Run the log collector, when the error box comes up saying "an unnamed file was not found" select the crosshair icon in process monitor and drag it to the error box. This should now filter events only for msinfo32.exe.

    Stop recording events (Ctrl + E), then File -> Save -> Events displayed using current filter -> Save it, zip it, upload it.

    Quote Originally Posted by Almighty1 View Post
    Thanks for the pointer with nsbu.exe, never knew what suspend really does
    If you'd like to read about it Microsoft has some documentation on it.

    Process hacker implements this via NtSuspendProcess. Source
      My ComputerSystem Spec
  6.    14 Sep 2017 #56
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    I'll give Process Monitor a shot after this message
    and post a little later. I actually ran the DM Log Collector and this time, msinfo did not complain at all but even after the posted screenshot, the resulting zip is just a empty file that is 0 bytes in size.
    Click image for larger version. 

Name:	2017-09-14_19-10-01.jpg 
Views:	89 
Size:	41.0 KB 
ID:	153405
      My ComputerSystem Spec
  7.    14 Sep 2017 #57
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Actually just re-read your last comment and since msinfo no longer complains with an error, Process Monitor on msinfo will not be useful. Now have to find out what is causing the DM Log Collector to produce empty zip files.
      My ComputerSystem Spec
  8.    18 Sep 2017 #58
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    I rebooted and while Process Hacker can terminate nsbu.exe, suspending resulted in access denied. It seems DM Log Collector is creating a empty zip file. The files were there in the TF* folder that was in last DM Log Collector sceeen which was the same as what's in post #56 before I hit any key to continue.
      My ComputerSystem Spec
  9.    27 Sep 2017 #59
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 982
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Still same issue as #58 with the DM Log Collector. Computer powered off yesterday twice and was over 50C where the numeric keypad is as I have the computer on top of a big cardboard box that has my audio amplifier inside for the last 5 years so the back of the computer has it's vents being blocked by the cardboard that is sinking which prevents airflow and causes it to overheat which I think might be the actual reason for the BSOD's as everytime it happens, the system is running a big load pushing the CPU to full speed and even though the battery is defective, has nothing to do with it as the thermal shutdown is without warning, it's like the computer just goes off immediately just as if the computer died, the AC Adapter would get colder on it's own but the 17.3" gaming laptop does not have any lights even for the battery charging and basically cannot even turn it on as the power button is non-responsive but 10 minutes later, everything will be fine again.
      My ComputerSystem Spec

 
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