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  1.    05 Aug 2017 #41
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 977
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    I got my first BSOD since the last BSOD mentioned above which was 1 month and 1 day ago a few hours after I rebooted earlier today that happened after my Nielsen Consumer Panel USB Scanner's software was not detecting the scanner for transmission over the internet so I unplugged the USB and plugged the USB back in. The BSOD happened within 10 seconds after I plugged back in and if it is related, then it would have been caused by one of the FTDI (Future Technology Devices International) Ltd. files which is for the USB to Serial Converter. Anyways, attached is the files collected this time.

    VINCE-ASUSG74SX-Sat_08_05_2017_132839_95.zip
      My ComputerSystem Spec
  2.    05 Aug 2017 #42
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    There were 2 new bsod mini dump files and 2 misbehaving drivers.
    These are the drivers.
    If you can temporarily make a wired connection and turn off wireless the uninstall and reinstall can be performed.
    If you don't have wired available then you can download to the desktop.

    1) Open the Asus website enter the computer's serial or product number and the operating system and view available drivers.
    2) Find replacement drivers for each:
    Netwbw02.sys
    npcap.sys
    3) Open device manager > find each > confirm the driver using driver details > uninstall
    4) Reinstall from the Asus website.
    5) For npcap.sys you may need to uninstall the application using control panel and reinstall: WinPcap - Home


    Code:
    NETwNb64     ___ Intel(R) Wireless  ___ Intel(R) Wireless  Kernel        Manual     Running    OK         TRUE        FALSE        741,376           2,134,016   0          4/5/2017 10:04:27 AM   C:\WINDOWS\system32\drivers\Netwbw02.sys         4,096

    NETwbw02.sys Intel® Wireless WiFi Link Driver - Intel® Wireless WiFi Link Adapter https://downloadcenter.intel.com/default.aspx

    Code:
    ffffaa00`ed22d120  fffff804`41f96ebcUnable to load image \SystemRoot\system32\DRIVERS\npcap.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for npcap.sys*** ERROR: Module load completed but symbols could not be loaded for npcap.sys npcap+0x6ebc
    Code:
    npcap        Npcap Packet Driver (N Npcap Packet Driver (N Kernel        System     Running    OK         TRUE        FALSE        8,192             28,672      0          6/12/2017 2:53:39 PM   C:\WINDOWS\system32\DRIVERS\npcap.sys            8,192      npcap_wifi   Npcap Packet Driver (N Npcap Packet Driver (N Kernel        Disabled   Stopped    OK         FALSE       FALSE        8,192             28,672      0          6/12/2017 2:53:39 PM   C:\WINDOWS\system32\DRIVERS\npcap.sys            8,192
    Code:
    ffffaa00`ed22c038  fffff804`41675b9fUnable to load image \SystemRoot\System32\Drivers\dump_iaStorA.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for dump_iaStorA.sys*** ERROR: Module load completed but symbols could not be loaded for dump_iaStorA.sys dump_iaStorA+0x75b9f
      My ComputerSystem Spec
  3.    06 Aug 2017 #43
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 977
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    zbook,

    Many thanks as always!

    There should only be one new minidump as the 080517-20000-01.dmp is the only revalent one as the previous analysis from post #36 with the file VINCE-ASUSG74SX-Tue_07_04_2017_123939_63.zip already included the 070417-21109-01.dmp already which is the 2nd newest minidump. But anyways, ASUS does not support anything after Windows 7 as that was the shipping OS for the computer, not to mention, it will only be for the Qualcomm/Atheros MiniPCIe 802.11n/Bluetooth 4.0 Combo card that shipped with the system, not for the Intel 7260AC Mini-PCIe card which was something I replaced on my own so the only drivers available is what Intel supplies which covers the Netwbw02.sys. The npcap has nothing to do with Intel as that is basically what's used by nmap which is installed and not used at the time of the issue since the last time I used it was over a month ago. I had the latest nmap v7.50 which is now v7.60 that I will be installing after this post and also downloaded a newer version of npcap of v0.92 as nmap shipped with v0.91 while v7.60 of nmap ships with v0.93 of npcap which is already the latest version so will post again on the next BSOD as Intel even though you see there is a driver update version change for the package being v19.70.0 at https://www-ssl.intel.com/content/www/us/en/support/network-and-i-o/wireless-networking/intel-wireless-products/intel-wireless-7200-series/intel-dual-band-wireless-ac-7260.html, the actual drivers for the 7260 is still the same version from April 2017 and have not been updated as seen here https://downloadcenter.intel.com/download/26924/Wireless-Intel-PROSet-Wireless-Software-and-Drivers-for-Windows-10- as the actual driver it installs for the device in device manager will be v18.33.7.2 while in Windows Apps and Features/Programs and Features, it will show v19.70.0 as I think one is basically the package version which includes other things that the included driver uses.


    https://en.wikipedia.org/wiki/Pcap

    Nmap Announce: Nmap 7.60 released! SSH support, SMB2/SMB3 improvements, 14 more scripts, new Npcap, GSoC work, and more

    https://nmap.org/npcap/

    https://nmap.org/npcap/#download

    Support for IntelĀ® Dual Band Wireless-AC 7260

    So in a way, it is not easy to figure out exactly what causes the Intel driver to BSOD as other people obviously don't have the problem so I don't know if it is the system load that is doing it or if it is something else. Not to mention that Intel Wireless cards are not known to be problem free and the earlier drivers had their own share of problems. Intel itself has not had good reputation recently with their problems with the motherboard chipsets, processors and even the famous Puma 6 chips used in Cable Modems which has atleast 2 lawsuits against it and after a year, they still haven't fixed the problem yet as you can see on badmodems.com so we can only work with what they provide. npcap driver does run on startup so the problem could actually be the npcap driver if the previous BSOD's actually involves it and not the Intel Wireless driver. If it is indeed npcap, then it would be easier to fix but the problem is one has to prove it's the npcap driver causing the problem as they will likely say they haven't seen the problem and the issue is probably with the Intel driver instead.

    It seems the changelog for npcap is here:
    Releases Ā· nmap/npcap Ā· GitHub

    But does not mention anything about crashes for changes from v0.92 to v0.93.
    Last edited by Almighty1; 06 Aug 2017 at 09:25.
      My ComputerSystem Spec
  4.    06 Sep 2017 #44
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 977
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Got a BSOD about 30 minutes ago except for whatever reason, there are no minidump files as it seems like Windows also resetted the dump type to Automatic memory dump and C:\Windows\Minidump has 0 files in it.
      My ComputerSystem Spec
  5.    06 Sep 2017 #45
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    The event logs may display crash dump failed if they were never created.
    Alternatively they can be accidentally deleted by using disk cleanup.
    And then there is Ccleaner which also has a box to check or un-check for the dump files.
    The windows error reporting can display some information about the dumps even if they were accidentally deleted.
    If there are any more bsod you can post a DM zip and we'll troubleshoot the logs: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec
  6.    07 Sep 2017 #46
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 977
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Thanks zbook for your help like usual! Early this morning, the laptop computer while plugged into the AC completely turned off meaning even the battery/charging light is off and I couldn't turn it on until I pulled battery and unplugged the ac adapter for 10-20 minutes. What was interesting is while the battery shows 95% full, I unplugged the ac adapter so it drains except at 92% of so, the computer just completely turned off which I was able to reproduce a time as it did this about a minute after I unplugged the AC Adapter in windows. I tried booting with just the battery and basically what happened is that it was in the booting process in windows and basically the entire system turned off completely so it seems the battery is basically dying so I wonder if all these BSOD's are actually caused because when a certain type of load is present, it depends on the battery and just causes a BSOD.
      My ComputerSystem Spec
  7.    07 Sep 2017 #47
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    The "My Computer" section does not yet have information on the notebook.
    Please update the computer specs to include both computers.
    How To Fill Out Your System Specs
    How To Fill Out Your System Specs
    System Specs - Fill in at Ten Forums:
    System Specs - Fill in at Ten Forums Windows 10 General Tips Tutorials
    In the left corner below in your post you find 'My System Specs'.
    After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.
    System Info - See Your System Specs - Windows 7 Help Forums
      My ComputerSystem Spec
  8.    07 Sep 2017 #48
    Join Date : Aug 2015
    San Francisco, California USA
    Posts : 977
    Windows XP/7/8/8.1/10, Linux, Android, FreeBSD Unix
    Thread Starter

    Thanks zbook for your help like usual!

    What section and event ID should I be looking at in the event logs? The crash dump should have been created as it did the long waiting to write minidump at the BSOD screen that went from 10% to 100% that took a few minutes and it was something about pool caller.

    I don't use disk cleanup and don't have it on automatic.

    I do use CCLeaner and have both Memory Dumps and Windows Log Files checked under system but I run CCleaner's cleaner manually and haven't done anything for atleast a month so it shouldn't have erased anything within the past few days.

    Early this morning, the laptop computer while plugged into the AC completely turned off meaning even the battery/charging light is off and I couldn't turn it on until I pulled battery and unplugged the ac adapter for 10-20 minutes. What was interesting is while the battery shows 95% full, I unplugged the ac adapter so it drains except at 92% of so, the computer just completely turned off which I was able to reproduce a time as it did this about a minute after I unplugged the AC Adapter in windows. I tried booting with just the battery and basically what happened is that it was in the booting process in windows and basically the entire system turned off completely so it seems the battery is basically dying so I wonder if all these BSOD's are actually caused because when a certain type of load is present, it depends on the battery and just causes a BSOD.
      My ComputerSystem Spec
  9.    07 Sep 2017 #49
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Please post a new DM log collector: BSOD - Posting Instructions - Windows 10 Forums

    The logs often indicate whether or not there was a failure in dump file creation.



    HP has on board UEFI diagnostics to check all computer hardware.
    Dell has website diagnostics to check all computer hardware.
    What if anything does Asus have?
      My ComputerSystem Spec
  10.    07 Sep 2017 #50
    Join Date : Aug 2015
    Maine
    Posts : 38,445
    Windows10Pro 64Bit

    Quote Originally Posted by zbook View Post
    Please post a new DM log collector: BSOD - Posting Instructions - Windows 10 Forums

    The logs often indicate whether or not there was a failure in dump file creation.



    HP has on board UEFI diagnostics to check all computer hardware.
    Dell has website diagnostics to check all computer hardware.
    What if anything does Asus have?
    I found this tool, seems to still be in test mode thou...
    ASUS PC Diagnostics - Download
      My ComputersSystem Spec

 
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