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  1.    14 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 6
    Windows 10

    BSOD playing overwatch or while not having all fans on max settings


    Hello,
    I have been experiencing BSOD while playing overwatch and on any game when I do not have all my fans on maximum velocity settings.
    I thought it was the CPU cooler doing a poor job so I bought a new noctua cooler in hopes of fixing the problem but it did not work.

    I have updated the zip file to the new english file.

    Thank you for your help,
    Ronoark.
    Last edited by Ronoark; 14 Jun 2017 at 23:27.
      My ComputerSystem Spec
  2.    14 Jun 2017 #2
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Hi Ronark,
    2 of the 3 bsod memory dumps indicate possible memory problems.
    Run memtest86+ version 5.01 for at least 8 runs. This may take many hours so plan to run it overnight.
    Memtest86+ - Advanced Memory Diagnostic Tool
    The number of runs is important. It sometimes takes runs in the teens to find faulty RAM.

    The logs are in a foreign language and I cannot read them. If you can create English logs we can read then and troubleshoot problems.
      My ComputerSystem Spec
  3.    14 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    Hello, thank you so much for your fast reply.
    I'm sorry I did not notice that it was in portuguese.
    I have changed my windows 10 language to english and re-created the logs. I hope this fixed the language problem.
    I will leave memtest running all night and get back to you with results tomorrow.

    Thank you,
    Ronoark.
      My ComputerSystem Spec
  4.    15 Jun 2017 #4
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    BugCheck 124, {0, ffffa10a3f140028, be000000, 40110a}
    
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    Probably caused by : GenuineIntel
    Code:
    BugCheck 50, {fffff80355acd0a0, 10, fffff80355acd0a0, 2}
    
    
    Could not read faulting driver name
    Probably caused by : memory_corruption
    Code:
    BugCheck 3B, {c000001d, fffff80f6851229c, ffffb70187e1fad0, 0}
    
    Probably caused by : memory_corruption
    Ronoark,
    The language change is better but incomplete: Repair option: A reinicializar o adaptador de rede sem fios
    Isto irá desativar e, em seguida, ativar o adaptador de rede "Wi-Fi" neste computador.
    Whatever you can post in English will be helpful to interpret the information.

    In device manager view network, wifi, Bluetooth, etc. Look in properties then driver to find any Intel drivers. Uninstall the intel drivers and replace the drivers with up to date drivers from the computer manufacturer's web site or from Intel.
      My ComputerSystem Spec
  5.    15 Jun 2017 #5
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    Hello,
    Memtest is still running currently at 6 and no errors so far.
    The translation of that phrase is:
    "Rebooting the wireless network adapter which will deactivate it and then activate the wifi adapter in this computer"
    If you could tell me where to look I can translate it all if needed
    I will uninstall all my intel drivers and reinstall them from intel's website as soon as memtest is done.
    Do you think there is a chance that it might be faulty hardware or high temps making the blue screens happen?

    Thank you so much for all your help,
    Ronoark
    Last edited by Ronoark; 15 Jun 2017 at 13:47.
      My ComputerSystem Spec
  6.    15 Jun 2017 #6
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    When Memtest86+ version 5.01 completes at least 8 runs please post an image into the forum.
    When you uninstall the Intel drivers they will likely default to Microsoft drivers.
    Then you will find the most up to date compatible drivers for your computers configuration and operating system.
    Sometimes the new drivers have not been completely tested for each hardware component and in those cases going to an older version may be needed.

    Today there was another minidump:
    Code:
    BugCheck 124, {0, ffffa10a3f140028, be000000, 40110a}
    
    ***** Kernel symbols are WRONG. Please fix symbols to do analysis.
    
    Probably caused by : GenuineIntel
    When memtest86+ is complete open administrative command prompt and type or copy and paste these commands:

    1) sfc /scannow
    2) dism /online /cleanup-image /restorehealth
    3) chkdsk /scan

    Please post the results into the thread.

    4) Turn Windows fast startup off:
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

    We may need to stress test the hardware.
      My ComputerSystem Spec
  7.    15 Jun 2017 #7
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    Memtest86+ version 5.0.1 ran a total of 8 times (it showed pass:8), it ran for 14 hours and showed 0 errors. I did not take an image of it before pressing esc to exit the program because I did not see your message in time.

    Here is the result of the scans you asked me to run:

    1) sfc /scannow
    Verification 100% complete.
    Windows Resource Protection did not find any integrity violations.

    2) dism /online /cleanup-image /restorehealth
    Image Version: 10.0.14393.0
    [==========================100.0%==========================]
    Error: 0x800f081f
    The source files could not be found.Use the "Source" option to specify the location of the files that are required to restore the feature.
    For more information on specifying a source location, see MSN.com - Hotmail, Outlook, Skype, Bing, Latest News, Photos Videos DISM log file can be found at C:\Windows\Logs\DISM\dism.log

    3)
    C:\Windows\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    496128 file records processed.

    File verification completed. 15959 large file records processed. 0 bad file records processed.

    Stage 2: Examining file name linkage ...
    608724 index entries processed.
    Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security ID 0x979 is non-existent and unused ... queued for offline repair.
    Security descriptor verification completed. 56299 data files processed.CHKDSK is verifying Usn Journal...
    Usn Journal verification completed.
    Windows has found problems that must be fixed offline.
    Please run chkdsk /spotfix to fix the issues. 243618815 KB total disk space. 235262384 KB in 392992 files. 247964 KB in 56300 indexes. 0 KB in bad sectors. 573371 KB in use by the system. 65536 KB occupied by the log file. 7535096 KB available on disk. 4096 bytes in each allocation unit. 60904703 total allocation units on disk. 1883774 allocation units available on disk.

    4) I ran the command it said to run to fix the issues:
    C:\Windows\system32>chkdsk /spotfix
    The type of the file system is NTFS.
    Cannot lock current drive.Chkdsk cannot run because the volume is in use by anotherprocess.
    Would you like to schedule this volume to bechecked the next time the system restarts? (Y/N) Y
    This volume will be checked the next time the system restarts.


    I have rebooted the computer and it said scanning and reparing drive C: 100% complete.

    I have also turned off the windows fast startup (it was already off).

    I'm having some trouble with the drivers. I could not find any intel drivers under network, wifi or bluetooth.
    The only things that show intel as the device controller's manufactor are under system devices:
    - The chipset (around 7 different things referencing chipset)
    - Intel(R) management engine interface
    - Intel host controllers (around 4)
    - Intel(R) Xeon(R) Guassian Mixture Controller and PCIe Controller

    I think that's all, should I uninstall those?

    Thank you so much for all your help and time
      My ComputerSystem Spec
  8.    15 Jun 2017 #8
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    open administrative command prompt and type or copy and paste this command:
    chkdsk /x /f /r
    The chkdsk command may take many hours to run so plan to run it overnight.

    In the morning post the chkdsk report into the thread:

    Read Chkdsk Log in Event Viewer in Windows 10 Windows 10 Performance Maintenance Tutorials
    CHKDSK: What is it and how do I run it? - Ask Leo!
    Manually Reset or Clear Dirty Bit in Windows without using CHKDSK • Raymond.CC - Page 2
    How do I see the results of a CHKDSK that ran on boot? - Ask Leo!
    How to find chkdsk results in Windows 10 - Winaero uses 26226 find


    Whatever you find in device manager or control panel you should be able to uninstall. For replacement drivers it is best to use the computer manufactures approved downloads or from Intel® Driver Update Utility
    Download Intel® Driver Update Utility
    Windows® 10 Support Information
      My ComputerSystem Spec
  9.    16 Jun 2017 #9
    Join Date : Jun 2017
    Posts : 6
    Windows 10
    Thread Starter

    I ran the chkdsk command, it didn't take much time.
    Here are the results:

    Checking file system on C:
    The type of the file system is NTFS.
    A disk check has been scheduled.Windows will now check the disk.

    Stage 1: Examining basic file system structure ...
    496128 file records processed. File verification completed.
    15954 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    608916 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Cleaning up 27 unused index entries from index $SII of file 0x9.
    Cleaning up 27 unused index entries from index $SDH of file 0x9.
    Cleaning up 27 unused security descriptors.
    Security descriptor verification completed. 56395 data files processed.

    CHKDSK is verifying Usn Journal...
    12599064 USN bytes processed. Usn Journal verification completed.

    Stage 4: Looking for bad clusters in user file data ...
    496112 files processed.
    File data verification completed.

    Stage 5: Looking for bad, free clusters ...
    1897766 free clusters processed.
    Free space verification is complete.

    Windows has scanned the file system and found no problems.
    No further action is required.

    243618815 KB total disk space.
    235193388 KB in 393587 files.
    248200 KB in 56396 indexes.
    0 KB in bad sectors.
    586163 KB in use by the system.
    65536 KB occupied by the log file.
    7591064 KB available on disk.
    4096 bytes in each allocation unit.
    60904703 total allocation units on disk.
    1897766 allocation units available on disk.

    Internal Info:
    00 92 07 00 64 dd 06 00 1a d1 0c 00 00 00 00 00 ....d...........
    07 01 00 00 54 00 00 00 00 00 00 00 00 00 00 00 ....T...........

    Windows has finished checking your disk.
    Please wait while your computer restarts.

    Thank you.
      My ComputerSystem Spec
  10.    16 Jun 2017 #10
    Join Date : Apr 2017
    Posts : 8,568
    windows 10 professional version 1607 build 14393.969 64 bit

    Run HD sentinel on your drive and post images into the thread.
    Run Sea Tools for windows using SMART, short and long generic and post the results into the thread.
    Hard Disk Sentinel - HDD health and temperature monitoring
    http://www.seagate.com/support/downl...ls-win-master/
    How to use SeaTools for Windows
      My ComputerSystem Spec

 
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