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  1.    17 Jun 2017 #11
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    Windows performance recording may be useful since you have already ran the stress tests.
    The challenge will be learning how to interpret the results of finding someone that is already trained on the troubleshooting.
    It has helped me in the past.
    Once it is installed you will open administrative command prompt and type: wprui.exe
    On the pop up you will make customized settings as in the link.
    Windows performance recorder - Microsoft Community
      My ComputerSystem Spec
  2.    17 Jun 2017 #12
    Join Date : Nov 2015
    Posts : 2,869
    64bit Win 10 Pro ver 1709 Build 16299.64

    The Corsair link installation was brand new over the last week in response to me trying to ensure that everything was up to date. The problem was occuring before that program was installed.
    Just be aware that there are a number of recent errors associated with it...

    Code:
    Windows Error Reporting:
    +++ WER0 +++:
    Fault bucket 129450411292, type 5
    Event Name: CLR20r3
    Response: Not available
    Cab Id: 0
    
    Problem signature:
    P1: CorsairLink4.Service.exe
    P2: 4.7.0.77
    P3: 590b4eb0
    P4: System.Management
    P5: 4.7.2096.0
    P6: 58fa3856
    P7: 8a
    P8: 51
    P9: PSZQOADHX1U5ZAHBHOHGHLDGIY4QIXHX
    P10:
      My ComputersSystem Spec
  3.    17 Jun 2017 #13
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    @philc43 I have uninstalled the app.
    @zbook I am not certain what settings to use for this. I have a file created for it just doing a restart but I doubt that will give us what we need. What settings do I need to have to get it to autosave the information to disk when it goes down for immediately shuts off and goes into the normal boot process again?
      My ComputerSystem Spec
  4.    17 Jun 2017 #14
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    Philc43 recommendation may fix the problem. So let's give that time to pan out. In case it does not the WPR has two methods. One is to activate at the time of the problem. The other is to have it run continuously and then analyze the recordings. Unfortunately the size of the file becomes huge making it difficult for posting and having others make the analysis. So you could change the logging level to light and change the logging mode to file. The problem that you posted was not related to boot (please comment if you are having boot problems) so for performance scenario choose general.
      My ComputerSystem Spec
  5.    18 Jun 2017 #15
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    I have attempted to use wpr to try to capture 3 occurrences of this issue and it hasn't saved any files. i don't think I'm going to be able to get any data with this tool sadly. its there something else i can try to do to resolve this? I'm able to get the system to perform the action now when i do Gpu stress testing pretty consistently.
      My ComputerSystem Spec
  6.    18 Jun 2017 #16
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    Is the problem that the WPR is started after the event rather than before the event? How come there are no files?
      My ComputerSystem Spec
  7.    18 Jun 2017 #17
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    i start the recording, then run the stress test, then the system powers off and restarts. i would only be guessing but when the event happens because the system doesn't have time to save the file could be the reason that it isn't actually saving the data. I'm not at my computer currently but as soon as i get back ill check to see if im missing something
      My ComputerSystem Spec
  8.    18 Jun 2017 #18
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    The challenge with WPR is finding someone trained to interpret them.
    In your case I think you should perform these wpr so that when someone is found you can post them:
    General
    Boot
    Shutdown
    Reboot cycle
    Hibernate /resume

    After you complete the tracings please view this link and place your computer in clean boot.
    If you have any issues with connecting to the internet (unlikely), change clean boot to selective boot. That is only checking the service that is needed for the internet.

    What we want to know is are you having or not having hard restarts when in clean boot.

    Windows 10 Performance and Install Integrity Checklist - Microsoft Community



    To get an idea of what WPR can analyze these are some additional links:
    Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace - Windows 7 Help Forums
    Windows Performance Toolkit 4sysops
    Troubleshooting Windows Performance Issues Using the Windows Performance Recorder | Ask Premier Field Engineering (PFE) Platforms
    Troubleshoot a slow boot up time 4sysops
      My ComputerSystem Spec
  9.    18 Jun 2017 #19
    Join Date : Jun 2017
    Posts : 10
    Windows 10
    Thread Starter

    Gathering the different WPR Logs as we speak. I have done the clean boot before and it worked just fine until I started the GPU stress test. Once I did that is when it did its hard reset.
      My ComputerSystem Spec
  10.    18 Jun 2017 #20
    Join Date : Nov 2015
    Posts : 2,869
    64bit Win 10 Pro ver 1709 Build 16299.64

    It does look more like a hardware problem. Some things to check:

    1. Is the GPU seated properly in its slot?
    2 Are all the power connections to the GPU properly inserted?
    3. Have you checked all the connections from the PSU to the motherboard are properly made?
    4. What temperatures are reached on the GPU, CPU, hard disks and MB? Use Speccy or HW Monitor.
    5. Do you have another slot you can test the GPU in?
    6. Make sure there is no overclocking set in the BIOS
      My ComputersSystem Spec

 
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