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  1.    25 Jun 2017 #31
    Join Date : Jun 2017
    Posts : 16
    Win 10
    Thread Starter

    Logging in to my desktop takes 5+ minutes... Same with shutting down (versus 5 seconds before). Not sure how to fix this or revert (referring to which service makes my pc speed normal). No Bsod but there was one black screen freeze.

    Around 12.

    Yes but I have no way of backing my files up.

    Edit: that last one it wouldn't even shutdown, just went back to welcome and hung for 10 minutes.
      My ComputerSystem Spec
  2.    25 Jun 2017 #32
    Join Date : Jun 2017
    Posts : 16
    Win 10
    Thread Starter

    Okay... I managed to enable my internet again, but it won't show the connectivity icon on the taskbar... not sure what I need to reenable for that.

    So, with hardly no services running, I got the same error. Seems the logs just blame it on whatever though:

    Attachment 141083

    Attachment 141091
    Last edited by 1212; 25 Jun 2017 at 08:12.
      My ComputerSystem Spec
  3.    26 Jun 2017 #33
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Its not sure that it could be the CPU, but here are a few things I found out:

    This is the WHEA summary from the latest bsods, first one is from the full memory dump:
    Code:
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0)

    L0 cache pending between Proc 2 and 3.

    Analysis of full memory dmp:
    Code:
    0x00000124:    WHEA_UNCORRECTABLE_ERROR (23.06.2017 16:27:01) [Windows 10] 
     
    CAUSED BY:     0x124_GenuineIntel_PROCESSOR_CACHE [16.07.2016]   
     
    WHEA Notify:   Machine Check Exception 
         Type:     Cache error 
         Error:    ICACHEL0_IRD_ERR (Proc 2 Bank 0) 
     
    PROCESS:       chrome.exe

    Code:
    2: kd> !tz
    0 - ThermalZone @ 0xffffe70ff51d2680
      Zone:          \_TZ.TZ0
      State:         Read                Flags:              0x00000002 Initialized
      Mode:          Active              PendingMode:        Active  
      ActivePoint:   0x00000000          PendingActivePoint: 0x00000000
      Throttle:      0x00000064          PendingThrottle:    0x00000064
      SampleRate:    0x00000000          ThrottleReasons:    0
      OverThrottled: 0                   ThermalStandby:     0
      LastTime:      0x0000000000000000  LastTemp:           0x00000000 (0.0K)
      PassiveTimer:  0xffffe70ff51d26f0
      PassiveDpc:    0xffffe70ff51d2730
      Irp:           0xffffe70ff5017800
      Device:        0xffffe70ff51efe40
      Thermal Info:  0xffffe70ff51d2770
    Code:
    2: kd> !tzinfo 0xffffe70ff51d2770
    ThermalInfo @ 0xffffe70ff51d2770
      Stamp:         0x00000060  Constant1:  0x00000000  Constant2:   0x00000000
      Period:        0x00000000  ActiveCnt:  0x00000000  MinThrottle: 0x00000000
      OverThrottle:  0x00000000
      Current Temperature:                   0x00000db8 (351.2K) -> 78,05 C
      Passive TripPoint Temperature:         0x00000000 (0.0K)
      ThermalStandby TripPoint Temperature:  0x00000000 (0.0K)
      Hibernate TripPoint Temperature:       0x00000000 (0.0K)
      Critical TripPoint Temperature:        0x00000f5c (393.2K)

    The full memory dump show an relatively high temperature of 78 C. This looks very high. Maybe another expert here can interpret this.
      My ComputerSystem Spec
  4.    26 Jun 2017 #34
    Join Date : Nov 2015
    Posts : 2,863
    64bit Win 10 Pro ver 1709 Build 16299.64

    Quote Originally Posted by BSODHunter View Post
    Its not sure that it could be the CPU, but here are a few things I found out:

    This is the WHEA summary from the latest bsods, first one is from the full memory dump:
    Code:
    0x124_GenuineIntel_PROCESSOR_CACHE - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 3 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0) 
    memory_corruption - Cache error - ICACHEL0_IRD_ERR (Proc 2 Bank 0)
    This seems a very consistent error to me and I would tend to think it is the CPU. It would be good to try another CPU if it is at all possible. However, I will defer to @axe0 who has much more experience of these errors.
      My ComputersSystem Spec
  5.    26 Jun 2017 #35
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    @BSODHunter, can you get a copy of the kernel dump online? The link provided by the OP seems to be expired.
      My ComputersSystem Spec
  6.    26 Jun 2017 #36
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro
      My ComputerSystem Spec
  7.    26 Jun 2017 #37
    Join Date : Jun 2017
    Posts : 16
    Win 10
    Thread Starter

    Another 40 crashes later, probably going to be sending it back this week.
    Attachment 141244
      My ComputerSystem Spec
  8.    26 Jun 2017 #38
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Whilst waiting for the download, I'm going to note a few things.

    First thing, the reason why the BSOD was called
    There are multiple similar errors, not all on the same core.
    They all mean pretty much the same, the CPU was fetching instructions to execute when something went wrong.
    I may be wrong, maybe the CPU is faulty and it was fetching improperly, but I do not think that the CPU is the cause.
    IME it happens more often than not that whatever is giving instructions, after the CPU fetch request, is simply providing bad or improper instructions.
    The issue with the 0x124 with a machine check exception, is that we cannot properly find out what gives the bad instructions. Not like with other crashes.
    I've read some posts from experts about a year ago, they also say that the WHEA record is the most informative part and not even a kernel dump can provide all the information required to troubleshoot a WHEA at once.
    Code:
    Error         : ICACHEL0_IRD_ERR (Proc 3 Bank 0)
    Error         : ICACHEL0_IRD_ERR (Proc 3 Bank 0)
    Error         : ICACHEL0_IRD_ERR (Proc 3 Bank 0)
    Error         : ICACHEL0_IRD_ERR (Proc 2 Bank 0)

    @BSODHunter , what you point out about Chrome is a good catch.
    Google Chrome has been known for causing 0x124 crashes in the past, with specific versions. Likely due to the hardware acceleration functionality which can simply be disabled in the settings. Chrome is the process that is the most active at the time of the crash, in 1 out of 13 crashes it is mentioned as the process name. I usually do not use the process name for analysis, because the process name is everytime different, but exceptions are there.

    @zbook, your suggestion for stress testing the CPU is excellent. I do note you asked for the result, but if the test passed or not is not enough. Stress tests are not only there to identify if the part is capable of finishing it with success, it is also there to exploit things like temperature issues. With the CPU and GPU (and rarely drives) it is important to note as much information as possible. Intel has a good program which can find problems Prime95 can't, but Prime95 is IMHO better in finding temperature problems.
    Temperature issues can have the result to a bad CPU, better prevent than resolve.
    In this case, the temperature may be an issue. According to the specs of the i7-6700K the max temperature allowed is 64C, according to the kernel dump and as BSODHunter already pointed out it reaches nearly 80C.
    This is the reason why you best request as much as possible information through photos and screenshots.

    @1212 , we'll need to know all your system specs, mainly what cooling you're using.
    It looks like your system is not being cooled well enough.


    Please fill in your system specs
    Please follow this tutorial and download the tool. The tool will give you detailed information about your system specs, please fill in your system specs more completely including PSU, cooling and other used stuff like mouse, keyboard, monitor, case, etc.
    The PSU, cooling and other stuff are NOT mentioned in the tool.

    In the left corner below in your post you find 'My System Specs'. After clicking it you can find a link a little below that says 'Update your System Spec', click on this link to get to the page where you can fill in your system specs.

      My ComputersSystem Spec
  9.    26 Jun 2017 #39
    Join Date : Jun 2017
    Posts : 16
    Win 10
    Thread Starter

    Chrome has nothing to do with it. If it points to Chrome, it's because that was the only application open. Sometimes it'll say Opera, Firefox, whatever browser I'm using.

    Attachment 141299

    Specs:
    Attachment 141300
    PSU, per it being a laptop, is 100-240v & 19.5v output. Cooling system I don't know, but I've gotten frequent crashes even with it cool (though at rarer intervals).

    Something I hadn't noticed before: while I pass Prim's torture tests with no issues, I did notice the CPU temps spike drastically, which is something I wasn't monitoring before.

    Attachment 141266
    Last edited by 1212; 26 Jun 2017 at 13:50.
      My ComputerSystem Spec
  10.    26 Jun 2017 #40
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    I don't want to argue, but whether it is randomness or something that keeps occuring, if any pattern is there, like in your case Chrome, it has something to do with it.
    I mentioned that Chrome is present in the dumps, because it is the process that was last active before the crash occured. If it may or may not be related, is yet to be proven.

    Could you please provide the specs in the way it was requested, that way we could see it below every post of yours instead of a single post making troubleshooting a lot easier
      My ComputersSystem Spec

 
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