1.    12 Jun 2017 #1
    Join Date : Jun 2017
    Posts : 2
    windows 10 64bit

    BSOD Windows 10 Whea_uncorrectable error while playing Dota2


    I keep getting bsod while playing dota 2, and only dota 2. I get the Whea_uncorrectable error and the computer restarts itself. I thought it might be the cpu, but running prime95 it seems to do fine. I'm not sure for how long I'm supposed to run it though. According to speedfan the temperature is holding steady at 67C.

    I got these problems a while back, and I've since updated BIOS, but that didn't help. Honestly, I'm not sure why it only effects dota2 and nothing else. I play other games just fine. It's not like the cpu gets overly hot while I'm playing dota2 either - it gets at the most up towards 66-67 and that's it.

    If anyone has any ideas about what could have this effect, I'd be grateful.
    Attachment 139252
    Last edited by Nea; 13 Jun 2017 at 02:43.
      My ComputerSystem Spec
  2.    13 Jun 2017 #2
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    There are entries in the hosts.txt to bypass the activation of Adobe products.

    Rule 4
    No piracy or discussion of piracy allowed at all. Such as software, music, videos and other intellectual property violations (e.g. downloading youtube videos locally etc) - it is forum policy that no help shall be given to people who knowingly steal software or services.


    One of the main reasons for this is that the act of pirating the software will inevitably change the working of the software and make investigation and repair impossible. Please install a legitimate copy of the software and if you are still experiencing the issue we will be please to assist - No further assistance will be provided until we are satisfied that the software is genuine.
      My ComputerSystem Spec
  3.    13 Jun 2017 #3
    Join Date : Jun 2017
    Posts : 2
    windows 10 64bit
    Thread Starter

    I didn't realize I had that in there. I've removed it now. Here's the new log zip.
    Attachment 139250
    Last edited by Nea; 13 Jun 2017 at 03:22.
      My ComputerSystem Spec
  4.    14 Jun 2017 #4
    Join Date : Jan 2017
    Karlsruhe
    Posts : 733
    Windows 10 Pro

    Seems to be an hardware problem:


    Code:
    0x00000124:    WHEA_UNCORRECTABLE_ERROR (11.06.2017 12:41:10) [Windows 10] 
     
    CAUSED BY:     0x124_GenuineIntel_PROCESSOR_MAE [18.07.1979]   
                   hal.dll  (Hardware Abstraction Layer DLL. NO Driver)  
     
    WHEA Notify:   Machine Check Exception 
         Type:     Micro-Architectural Error 
         Error:    Internal timer (Proc 7 Bank 4) 
     
    PROCESS:       dota2.exe 
     
    Usual causes:  Hardware, Incompatibility, May be driver corruption

    Please have a look on your overclocking tools u have. Seems to be that u are using Software like ParkControl.

    0x124

    WHEA_UNCORRECTABLE_ERROR


    A 0x124 is one of the worst STOP codes to encounter for the sole reason that the dump files usually give nothing away as to the cause of the problem. WHEA (Windows Hardware Error Architecture) errors signify a problem with hardware but very rarely pinpoint the culprit. In these scenarios it is advised to run a series of hardware stress and diagnostic tests to try and pinpoint the problem. A template is offered below which covers the four main components (GPU, CPU, RAM, HDD) and gives you a fighting chance of narrowing down the problematic device.

    Generic "Stop 0x124" Troubleshooting Steps:

    1) Ensure that none of the hardware components are overclocked. Overclocking means pushing the components beyond what they were designed for. If you do not know what that is you probably are not overclocking so go to the next step
    2) Ensure that the machine is adequately cooled. If this is a laptop use compressed air to carefully blow out the heat pipe and fan when the computer is turned off. If a desktop take the side cover off and blow a fan on the components
    3) Update all hardware-related drivers: video, sound, RAID (if any), etc. Do not rely on windows when it says the most recent driver is installed. It may be the most recent but it may also be corrupt.
    4) Update the motherboard BIOS according to the manufacturer's instructions and clear the CMOS. Check with the computer maker for directions on this procedure and as usual it is always a good idea to back up your data.
    5) Update ALL OS Windows updates
    6) Stress test the major components. Start with RAM, CPU, HD, etc.
    For RAM, use Memtest. Instructions for which can be found here.

    Computers are extremely sensitive to problematic ram so any errors on memtest should be considered an issue and even a clear report for less than 8 passes can give a false negative.
    For CPU use Prime95
    For hard drives, use CHKDSK /F finds any problems on the drive(s), notably "bad sectors". You should also go to the HD maker and download and run their HD checking utility
    7) Perform a "vanilla" (clean) re-installation of Windows: Install nothing that is not from the OS (not even Malware) until you have seen that the computer is not crashing in this state.
    When the vanilla installation has run long enough that you are convinced it is OK, start installing updates and applications a few at a time, and wait until you are again convinced it is OK. If the crashes resume it is obviously the last group of installations that is the issue and remove them.
    8) Re-seat all connectors, ram modules, etc. You can use the same can of compressed air to clean out the RAM DIMM sockets as much as possible.
    Only attempt this if you are FULLY knowledgeable about the procedures.
    9) If all else fails, start removing items of hardware one-by-one in the hope that the culprit is something non-essential which can be removed.




    BSOD Windows 10 Whea_uncorrectable error while playing Dota2 Diagnostic Test BSOD Windows 10 Whea_uncorrectable error while playing Dota2
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note
    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it.




    BSOD Windows 10 Whea_uncorrectable error while playing Dota2 Diagnostic Test BSOD Windows 10 Whea_uncorrectable error while playing Dota2
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD Windows 10 Whea_uncorrectable error while playing Dota2 Diagnostic Test BSOD Windows 10 Whea_uncorrectable error while playing Dota2
     CPU TEST

    Run Prime95 to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.





    BSOD Windows 10 Whea_uncorrectable error while playing Dota2 Diagnostic Test BSOD Windows 10 Whea_uncorrectable error while playing Dota2
     HDD TEST

    Run HDTune to check health and scan for errors.

    Note   Note
    It may take some time, but look for signs of any errors or failure.

    You can also run a disk check using chkdsk. Refer to the tutorial for details of how to do this.


      My ComputerSystem Spec
  5.    14 Jun 2017 #5
    Join Date : Apr 2017
    Posts : 8,903
    windows 10 professional version 1607 build 14393.969 64 bit

    Code:
    BugCheck 124, {0, ffffe707c0d2c028, be000000, 800400}
    
    Probably caused by : GenuineIntel
    Code:
    Dump file creation failed due to error during dump creation.
    Code:
    WudfUsbccidDriver     Event[2226]:   An operation has failed (0xA, 0x0, 0x0, 0x0).
    ScReadWrite: Failed to write request.
    HResult: A device which does not exist was specified.
    Code:
    Event[2227]:
      Log Name: System
      Source: WudfUsbccidDriver
      Date: 2017-04-26T12:16:02.245
      Event ID: 1
      Task: Driver
      Level: Error
      Opcode: General
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Awesomeness
      Description: 
    An operation has failed (0x3, 0x2, 0x0, 0x0).
    ScCardPowerColdReset: IccPowerOnStatusError
    HResult: A device which does not exist was specified.
    Code:
    Event[2233]:
      Log Name: System
      Source: WudfUsbccidDriver
      Date: 2017-04-26T12:16:02.245
      Event ID: 1
      Task: Driver
      Level: Error
      Opcode: General
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Awesomeness
      Description: 
    An operation has failed (0xA, 0x0, 0x0, 0x0).
    ScReadWrite: Failed to write request.
    HResult: A device which does not exist was specified.
    Code:
    Event[2234]:
      Log Name: System
      Source: WudfUsbccidDriver
      Date: 2017-04-26T12:16:02.245
      Event ID: 1
      Task: Driver
      Level: Error
      Opcode: General
      Keyword: N/A
      User: S-1-5-19
      User Name: NT AUTHORITY\LOCAL SERVICE
      Computer: Awesomeness
      Description: 
    An operation has failed (0x3, 0x0, 0x0, 0x0).
    ScCardPowerColdReset: IccPowerOff failed.
    HResult: A device which does not exist was specified.

    Code:
    The device, \Device\Harddisk2\DR2, has a bad block.
    Code:
    VDS fails to write boot code on a disk during clean operation. Error code: 80070002@02070008
    Code:
    Smart Card Reader 'Vasco DIGIPASS 920 0' rejected IOCTL POWER: The system cannot find the file specified.  If this error persists, your smart card or reader may not be functioning correctly.
    Code:
    Smart Card Reader 'Vasco DIGIPASS 920 0' rejected IOCTL POWER: The system cannot find the file specified.  If this error persists, your smart card or reader may not be functioning correctly.
    Code:
    The following boot-start or system-start driver(s) did not load: 
    dam
    EhStorClass
    Code:
    intelpep     Intel(R) Power Engine  Intel(R) Power Engine  Kernel        Boot       Running    OK         TRUE        FALSE        8192             24576      0          2007-04-19 10:53:10    C:\WINDOWS\system32\drivers\intelpep.sys         4096      
    intelppm     Intel Processor Driver Intel Processor Driver Kernel        Manual     Running    OK         TRUE        FALSE        94208            53248      0                                 C:\WINDOWS\system32\drivers\intelppm.sys

    Code:
    BugCheck 124, {0, ffffa2882d52c028, be000000, 800400}
    
    Probably caused by : GenuineIntel


    Comprehensive studies are underway.
    The event viewer indicated a bad block on one of the drives.
    Chkdsk /f and HD studies are already ordered.
    Both bsod displayed Intel but this debugger did not specify the driver.
    Look in device manager and control panel for Intel drivers. Consider uninstalling them and reinstall up to date drivers from the Asus web site for your computers configuration and windows 10 operating system.
      My ComputerSystem Spec

 


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