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  1.    29 Jun 2017 #21
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Please clarify when you had the bsod with amdkmpfd.sys. was it using windows driver verifier or was it after you turned windows driver verifier off and returned to the desktop?

    Place the computer in clean boot by opening administrative command prompt and typing or copying and pasting these commands:

    1) msconfig (in the pop up system configuration > move the dot from normal startup to selective startup > uncheck load startup items > click service tab > in left lower corner check hide all Microsoft services > in the lower right side click disable all > click apply or ok > do not reboot)


    2) taskmgr (in the pop up task manager > click on the start up tab > click on status so that the column sorts with enable rising to the top > right click on each row with enable and change to disable)


    3) shutdown /r (you will reboot the computer so that it is in clean boot)





    https://support.microsoft.com/en-us/...oot-in-windows
    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

      My ComputerSystem Spec
  2.    29 Jun 2017 #22
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Tried driver verifier today. Upon rebooting, I immediately got a BSOD. It didn't create a dump file for some reason, but it said that it was caused by the driver amdkmpfd.sys.
    In other words, when driver verifier was enabled.
      My ComputersSystem Spec
  3.    29 Jun 2017 #23
    Join Date : Jun 2017
    Posts : 12
    Windows 10 64-bit
    Thread Starter

    I've adjusted my startup and recovery settings as instructed, hopefully it will always make a dump file after a BSOD now.

    When you uninstalled and reinstalled AMD were you able to see this driver listed?
    It wasn't listed on the website anywhere and I didn't see it when the installer was running.

    3)open file explorer then this pc and place amdkmpfd.sys into search. What is the location?
    Use this tool to uninstall the driver: Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download
    I found it in two locations: C:\AMD\AMD-Catalyst-15.4Beta-64Bit-Win7-Apr9\Packages\Drivers\amdkmpfd\W764A and C:\Drivers\System\amdkmpfd_13.251.3.0000_0081F00A93E211B3E96E42F951F5D4B809663891
    I used that tool that you sent, but all it did was uninstall my graphics drivers completely. Again, no option to get rid of amdkmpfd.sys specifically that I could see.

    4) when using windows driver verifier have you able to turn it off using safe mode with command prompt and entering: verifier /reset ? or did you have to use an alternative method?
    Nah, the original method worked fine.

    Tried driver verifier today. Upon rebooting, I immediately got a BSOD. It didn't create a dump file for some reason, but it said that it was caused by the driver amdkmpfd.sys.


    In other words, when driver verifier was enabled.
    Correct. Sorry for not making this clear. In this case, I'm assuming a clean boot isn't necessary?

    Based on what axe0 has said, do I need to find a more up-to-date replacement for amdkmpfd.sys from Gigabyte? I'm also still not sure how to remove the current amdkmpfd.sys from my PC. If it's likely that I did something wrong with the DDU tool, please let me know. I just chose to do the recommended refresh and restart (in safe mode).
      My ComputerSystem Spec
  4.    29 Jun 2017 #24
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    A clean boot indeed is not necessary IMO.

    Please do not attempt tampering the file, since it may be a part of the chipset your system may become more unstable when tampering it.

    DDU does not work, because amdkmpfd.sys is indirectly related to the display. Only the drivers that are directly related are removed by DDU.

    Since Gigabyte provides no driver update, it likely has been installed by Windows through Windows Update. See if you can install the Windows 8.1 version from Gigabyte.
      My ComputersSystem Spec
  5.    30 Jun 2017 #25
    Join Date : Jun 2017
    Posts : 12
    Windows 10 64-bit
    Thread Starter

    I went onto the Gigabyte website and I found chipset drivers for my motherboard for Windows 8.1 (there were none for Windows 10) which I installed. However, amdkmpfd.sys doesn't seem to have been updated or replaced. I also Googled for an updated driver but found nothing. It's like a newer version of this driver just doesn't exist.
      My ComputerSystem Spec
  6.    30 Jun 2017 #26
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    See if you can find information on these links:

    Download Drivers
    Clean Install AMD Graphics Drivers | Community
      My ComputerSystem Spec
  7.    30 Jun 2017 #27
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    When installing a driver that is officially meant for an older OS, don't expect it to be more updated.
      My ComputersSystem Spec
  8.    04 Jul 2017 #28
    Join Date : Jun 2017
    Posts : 12
    Windows 10 64-bit
    Thread Starter

    No luck with those, zbook. I'll search around a bit more and maybe see if I can get some direct assistance from AMD/Gigabyte. Thanks for all the help so far.
      My ComputerSystem Spec

 
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