Windows 10: Blue Screen Stop Code

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  1.    23 Jul 2017 #11

    I ran the tool and two files were created, a notepad file called "temp" and a zip file called "zipit" I only attached the one, but here are both of them:
    Attachment 145262Attachment 145263
      My ComputerSystem Spec

  2. Abaculus's Avatar
    Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86
       23 Jul 2017 #12

    Could you please go to the following directory and upload all the .dmp files in a zipped folder please?

    Code:
    %systemroot%\Minidump
      My ComputerSystem Spec

  3.    23 Jul 2017 #13

    Here are the files in that directory, Thank you for your help. Len
    Attachment 145266
      My ComputerSystem Spec


  4. Posts : 20,059
    windows 10 professional version 1607 build 14393.969 64 bit
       23 Jul 2017 #14

    The log files in the zip were missing are needed for the troubleshooting: BSOD - Posting Instructions - Windows 10 Forums
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  5.    23 Jul 2017 #15

    Later today I will run the diagnostic app and re-post the results, something must have gone wrong the first time.
    Thanks,
    Len
      My ComputerSystem Spec

  6. Abaculus's Avatar
    Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86
       23 Jul 2017 #16

    Code:
    BugCheck 3B, {c0000005, fffff800c92f51e9, ffffbf012a53d3f0, 0}
    
    Probably caused by : memory_corruption
    This indicates a typical memory access error, as illustrated by the NTSTATUS error code:

    Code:
    1: kd> !error c0000005
    Error code: (NTSTATUS) 0xc0000005 (3221225477) - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.
    This is almost always caused by drivers.

    Code:
    1: kd> !chkimg -f !nt
    Warning: Any detected errors will be fixed to what we expect!
    4 errors (fixed): !nt (fffff800c9325816-fffff800c9327fd3)
    From the thread unwind, it appears that your Intel network driver may be an issue, could you please update it from the Intel website? I've personally had a few BSODs from the driver myself.

    Code:
    1: kd> lmvm NETwew01
    Browse full module list
    start             end                 module name
    fffff80f`cf660000 fffff80f`cf9a8000   NETwew01 T (no symbols)           
        Loaded symbol image file: NETwew01.sys
        Image path: \SystemRoot\System32\drivers\NETwew01.sys
        Image name: NETwew01.sys
        Browse all global symbols  functions  data
        Timestamp:        Tue Jan 06 16:19:19 2015 (54AC0B07)
        CheckSum:         003332C4
        ImageSize:        00348000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
      My ComputerSystem Spec

  7.    24 Jul 2017 #17

    I went to the Intel website but couldn't find anything called Intel Network Driver, How would I find it?
    Len
      My ComputerSystem Spec


  8. Posts : 20,059
    windows 10 professional version 1607 build 14393.969 64 bit
       24 Jul 2017 #18

    Please see posting instructions: BSOD - Posting Instructions - Windows 10 Forums
      My ComputerSystem Spec

  9. Abaculus's Avatar
    Posts : 33
    Windows 10 x64 - Windows 7 SP1 x86
       24 Jul 2017 #19

    lenberman said: View Post
    I went to the Intel website but couldn't find anything called Intel Network Driver, How would I find it?
    Len
    There should a Intel driver update utility on their website, please use the tool provided here - Drivers & Software
      My ComputerSystem Spec

  10.    24 Jul 2017 #20

    Abaclus, I appreciate your help, thank you. I went to your link and there are a lot of drivers, can you direct me to the correct one?
    Len
      My ComputerSystem Spec


 
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