Hey guys,
I'm new here, so, hello!
I'm on an Acer Aspire V15 Nitro and no new downloads or updates have been performed recently that I know of. However it's blue screened 6 times in the last 2 days, and 3 times within 10 minutes just now.
Please see the zip attached for info. I'm new to dealing with chronic blue screens. Do you think you can help me figure out what's wrong? Attachment 137544
Event[1834]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.987
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native Wi-Fi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Root cause:
Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure
Repair option:
Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.
Event[1835]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.988
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: RNWF MSM Helper Class
Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}
Repair option: Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.
RepairGuid: {B56FDACA-62E3-43EF-8110-BC3E71360B84}
Seconds required for repair: 300
Security context required for repair: 0
Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})
Event[1836]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:20.989
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: RNWF MSM Helper Class
Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}
Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
Seconds required for repair: 300
Security context required for repair: 80
Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})
Event[1837]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:32:28.057
Event ID: 5200
Task: Repair Option Failure
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework failed to execute the following repair:
Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
Event[1854]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:35:51.850
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: AddressAcquisition
Root Cause: Your computer has a local IP address
You might not be able to access the Internet or some network resources.
Root Cause Guid: {245A9D66-AE9C-4518-A5B4-655752B0A5BD}
Repair option: Reset the "Wi-Fi" adapter
This can sometimes resolve an intermittent problem.
RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
Seconds required for repair: 70
Security context required for repair: 80
Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})
Event[1857]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:26.726
Event ID: 5100
Task: Validation Failure
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework (NDF) has completed the repair phase of operation. The following repair option or work-around was executed:
Helper Class Name: AddressAcquisition
Repair option: Reset the "Wi-Fi" adapter
This can sometimes resolve an intermittent problem.
RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
The repair option appears to have successfully fixed the diagnosed problem. But NDF has detected the existence of other network problems. NDF should be re-run to diagnose these problems.
Event[1863]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.483
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class
Root cause:
Windows could not connect to "Digicel_WiFi_w7wA"
You can try to connect again.
Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
Event[1864]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.483
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless network adapter diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Native Wi-Fi MSM
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Root cause:
Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Detailed root cause:
802.11 connection failed due to status code 1: unspecified failure
Repair option:
Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.
Event[1865]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.486
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: RNWF MSM Helper Class
Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}
Repair option: Try connecting to "Digicel_WiFi_w7wA" again
If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.
RepairGuid: {B56FDACA-62E3-43EF-8110-BC3E71360B84}
Seconds required for repair: 300
Security context required for repair: 0
Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})
Event[1866]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.487
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: Dot3HelperClass
Root Cause: A network cable is not properly plugged in or may be broken
Root Cause Guid: {4DA030B8-86E5-4B6A-A879-2FFF8443B527}
Repair option: Plug an Ethernet cable into this computer
An Ethernet cable looks like a telephone cable but with larger connectors on the ends. Plug this cable into the opening on the back or side of the computer.
Make sure the other end of the cable is plugged into the router. If that does not help, try using a different cable.
RepairGuid: {1296DFF0-D04E-4BE1-A512-90F04DDFA3E6}
Seconds required for repair: 0
Security context required for repair: 0
Interface: Ethernet ({68F87F7C-BFDF-4C05-BD8C-1F35FB88DE52})
Event[1867]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:38.487
Event ID: 4000
Task: Diagnosis Success
Level: Information
Opcode: Info
Keyword: Core Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
The Network Diagnostics Framework has completed the diagnosis phase of operation. The following repair option was offered:
Helper Class Name: RNWF MSM Helper Class
Root Cause: Wireless association to "Digicel_WiFi_w7wA" failed for an unknown reason
Root Cause Guid: {5C92E4E9-4699-418C-9DB6-82D57DCBF59F}
Repair option: Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
RepairGuid: {07D37F7B-FA5E-4443-BDA7-AB107B29AFB9}
Seconds required for repair: 300
Security context required for repair: 80
Interface: Wi-Fi ({75F1F474-14E4-44F7-9676-EB2C0FCF44B6})
Event[1870]:
Log Name: System
Source: Microsoft-Windows-Diagnostics-Networking
Date: 2017-05-27T11:36:57.109
Event ID: 6100
Task: Helper Class Info
Level: Information
Opcode: Info
Keyword: Helper Class Events
User: S-1-5-19
User Name: NT AUTHORITY\LOCAL SERVICE
Computer: WD-LT-DM-01
Description:
Details about wireless connectivity diagnosis:
For complete information about this session see the wireless connectivity information event.
Helper Class: Auto Configuration
Initialize status: Success
Information for connection being diagnosed
Interface GUID: 75f1f474-14e4-44f7-9676-eb2c0fcf44b6
Interface name: Qualcomm Atheros QCA61x4A Wireless Network Adapter
Interface type: Native Wi-Fi
Profile: Digicel_WiFi_w7wA
SSID: Digicel_WiFi_w7wA
SSID length: 17
Connection mode: Infra
Security: Yes
Connect even if network is not broadcasting: No
Result of diagnosis: Problem found
Issue referred to: RNWF MSM Helper Class
Root cause:
Windows could not connect to "Digicel_WiFi_w7wA"
You can try to connect again.
Repair option:
Resetting your wireless network adapter
This will disable and then enable the network adapter "Wi-Fi" on this computer.
Event[2909]:
Log Name: System
Source: BTHUSB
Date: 2017-05-31T14:38:33.167
Event ID: 18
Task: N/A
Level: Information
Opcode: N/A
Keyword: Classic
User: N/A
User Name: N/A
Computer: WD-LT-DM-01
Description:
Windows cannot store Bluetooth authentication codes (link keys) on the local adapter. Bluetooth keyboards might not work in the system BIOS during startup.
The Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64 is malfunctioning. For all of the minidump files it is displaying GetContextState failed, 0x8007001E
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:oTPGestureProcessing+f5 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:
Probably caused by : mfeavfk04.sys ( mfeavfk04+7b30 )
Probably caused by : win32kbase.sys ( win32kbase!CPTPEngine:
mfeavfk04.sys is a Mcafee driver
This is preliminary information as the Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64 is malfunctioning with error code: GetContextState failed, 0x8007001E
Open administrative command prompt and type or copy the following commands:
1) sfc /scannow
2) dism /online /cleanup-image /restorehealth
3) chkdsk /scan
4) control appwiz.cpl (Uninstall Mcafee antivirus)
5) uninstall the residual Mcafee antivirus with the Mcafee uninstall tool
Antivirus Software, Internet Security, Spyware and Malware Removal McAfee
6) reinstall Mcafee antivirus
7) open control panel > troubleshooting > left pane view all > run bluetooth and networking troubleshooters
8) If bsod reoccurs after the above please provide new minidump and place the computer in clean boot::
How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki
https://support.microsoft.com/en-us/...oot-in-windows
Please uninstall McAfee and use Windows Defender as alternative while troubleshooting.
UninstallAnti Virus (AV) stand alone removal tools Solved - Windows 10 Forums
Hey there! thanks for the advice. Unfortunately this is my work laptop and I don't have the authorization to remove the antivirus that the company has provided for the machine.Please uninstall McAfee and use Windows Defender as alternative while troubleshooting.
Uninstall
Is there any other way I can try to work through this? The antivirus has never caused complications before...
Quote