1.    31 May 2017 #1
    Join Date : Mar 2016
    Posts : 20
    10

    Pc randomly freezing, have to hold PWR restart


    Hi,

    My pc is starting to randomly freeze, I am unable to move mouse, CTRK + ALT + DEL or anything

    I have to hold the power button down and restart the PC

    Can anyone please help me figure out what is going on, I assume it may be a driver or something

    Thank you, Steven
      My ComputerSystem Spec
  2.    01 Jun 2017 #2
    Join Date : Oct 2016
    Posts : 327
    seL4

    The crash dumps are pointing to a failure with your amd graphics card driver or potentially the hardware itself. I would suggest updating to the latest drivers available for your card, and if you already running the latest, rolling back to a previous version

    AMD should provide drivers here: Download Drivers
      My ComputerSystem Spec
  3.    01 Jun 2017 #3
    Join Date : Apr 2017
    Posts : 8,834
    windows 10 professional version 1607 build 14393.969 64 bit

    Probably caused by : atikmpag.sys ( atikmpag+f654 )


    BugCheck 116, {ffffd18b0a9b64a0, fffff80cb256f654, 0, d}


    Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0313676.inf_amd64_96bbc33bec5c7fae\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+f654 )


    Use !analyze -v to get detailed debugging information.


    BugCheck 10E, {17, ffffd70e7e846000, 0, ffffffffc00002b6}


    Probably caused by : dxgmms2.sys ( dxgmms2! ?? ::NNGAKEGL::`string'+1146a )




    BugCheck 9F, {3, ffff920d66105060, ffff8000f6eeacb0, ffff920d708dd760}


    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
    Implicit thread is now ffff920d`6b764040
    Probably caused by : pci.sys




    BugCheck 116, {ffff84851b3454a0, fffff80f52acf3e8, 0, d}


    Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0311795.inf_amd64_24774320b803c7ec\atikmpag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmpag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
    Probably caused by : atikmpag.sys ( atikmpag+f3e8 )












    atikmpag.sys
    ATI Video driver (remove the Catalyst Control Center and only install the Display Driver)
    AMD Support and Radeon Software Driver Download

    Get from OEM for laptops










    dxgmms2.sys
    DirectX Graphics MMS
    OS: Win10TP
    Windows Update




    pci.sys
    NT Plug and Play PCI Enumerator
    Windows Update


















    Event[551]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 2016-10-06T20:56:12.636
    Event ID: 29
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: DESKTOP-DSJ0U6D
    Description:
    Windows failed fast startup with error status 0xC00000D4.




    Event[1339]:
    Log Name: System
    Source: User32
    Date: 2016-10-16T01:49:43.286
    Event ID: 1073
    Task: N/A
    Level: Warning
    Opcode: N/A
    Keyword: Classic
    User: S-1-5-21-2368531627-3883434602-1605957839-1001
    User Name: DESKTOP-DSJ0U6D\Sboh-Desktop
    Computer: DESKTOP-DSJ0U6D
    Description:
    The attempt by user DESKTOP-DSJ0U6D\Sboh-Desktop to restart/shutdown computer DESKTOP-DSJ0U6D failed




    Event[11834]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2017-02-17T09:16:18.673
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: DESKTOP-DSJ0U6D
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80073D02: Windows Calculator.




    Event[13185]:
    Log Name: System
    Source: Service Control Manager
    Date: 2017-03-05T19:10:47.624
    Event ID: 7000
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: DESKTOP-DSJ0U6D
    Description:
    The atidgllk service failed to start due to the following error:
    This driver has been blocked from loading




    Event[13523]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2017-03-05T20:18:35.437
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: DESKTOP-DSJ0U6D
    Description:
    Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc. driver update for AMD Radeon HD 7800 Series.




    Event[13696]:
    Log Name: System
    Source: volmgr
    Date: 2017-03-06T22:41:29.680
    Event ID: 46
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: DESKTOP-DSJ0U6D
    Description:
    Crash dump initialization failed!




    Event[14173]:
    Log Name: System
    Source: Microsoft-Windows-Diagnostics-Networking
    Date: 2017-03-09T07:13:14.959
    Event ID: 6100
    Task: Helper Class Info
    Level: Information
    Opcode: Info
    Keyword: Helper Class Events
    User: S-1-5-19
    User Name: NT AUTHORITY\LOCAL SERVICE
    Computer: DESKTOP-DSJ0U6D
    Description:
    Details about wireless network adapter diagnosis:


    For complete information about this session see the wireless connectivity information event.


    Helper Class: Native WiFi MSM
    Initialise status: Success


    Information for connection being diagnosed
    Interface GUID: a5ddd7e1-2640-4338-8014-fb43eebbf911
    Interface name: ASUS PCE-AC68 802.11ac Network Adapter
    Interface type: Native WiFi
    Profile: Boh-2.4GHz
    SSID: Boh-2.4GHz
    SSID length: 10
    Connection mode: Infra
    Security: Yes
    Connect even if network is not broadcasting: No


    Result of diagnosis: Problem found


    Root cause:
    Wireless association to "Boh-2.4GHz" failed for an unknown reason


    Detailed root cause:
    802.11 connection failed due to status code 1: unspecified failure


    Repair option:
    Try connecting to "Boh-2.4GHz" again
    If the problem continues, try resetting the access point, or contact the network administrator or your hardware manufacturer for further assistance.










    Event[14178]:
    Log Name: System
    Source: Microsoft-Windows-Diagnostics-Networking
    Date: 2017-03-09T07:13:18.296
    Event ID: 5200
    Task: Repair Option Failure
    Level: Information
    Opcode: Info
    Keyword: Core Events
    User: S-1-5-19
    User Name: NT AUTHORITY\LOCAL SERVICE
    Computer: DESKTOP-DSJ0U6D
    Description:
    The Network Diagnostics Framework failed to execute the following repair:


    Repair option: Resetting your wireless network adapter
    This will disable and then enable the network adapter "WiFi 2" on this computer.




    Event[28320]:
    Log Name: System
    Source: Microsoft-Windows-WindowsUpdateClient
    Date: 2017-05-16T19:21:53.990
    Event ID: 20
    Task: Windows Update Agent
    Level: Error
    Opcode: Installation
    Keyword: Installation,Failure
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: DESKTOP-DSJ0U6D
    Description:
    Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 1703.




    Event[28514]:
    Log Name: System
    Source: Microsoft-Windows-Kernel-Boot
    Date: 2017-05-17T19:59:57.659
    Event ID: 29
    Task: N/A
    Level: Error
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: DESKTOP-DSJ0U6D
    Description:
    Windows failed fast startup with error status 0xC0000001.




    Event[9209]:
    Log Name: System
    Source: disk
    Date: 2017-01-05T20:48:01.085
    Event ID: 51
    Task: N/A
    Level: Warning
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: DESKTOP-DSJ0U6D
    Description:
    An error was detected on device \Device\Harddisk3\DR3 during a paging operation.




    Preliminary analysis with Microsoft (R) Windows Debugger Version 10.0.15063.137 AMD64




    Open administrative command prompt and type or copy and paste:

    1) winver (in the pop up view the windows version and build and post in the forum)
    There were some windows failure to update in the event log. Do you want to upgrade to the latest version of windows?
    Installation Failure: Windows failed to install the following update with error 0x8024200D: Feature update to Windows 10, version 1703.

    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    4) chkdsk /scan

    5) right click the top bar of the administrative command prompt box then left click edit > select all > right click the top bar again > left click copy > paste into the forum

    6) Turn off fast startup
    Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials
    Windows failed fast startup with error status 0xC0000001.

    7) uninstall and reinstall these drivers:
    atikmpag.sys
    Installation Failure: Windows failed to install the following update with error 0x80070103: Advanced Micro Devices, Inc. driver update for AMD Radeon HD 7800 Series.
    Can you uninstall and reinstall the AMD driver?

    8) the bios has 2013 edition, is there an update?
    Last edited by zbook; 01 Jun 2017 at 04:48.
      My ComputerSystem Spec
  4.    03 Jun 2017 #4
    Join Date : Oct 2016
    Posts : 327
    seL4

    Steven, it looks like you are running revision "F3" of your motherboard's firmware, currently "F11" is the latest release. You can download the update here.
      My ComputerSystem Spec
  5.    04 Jun 2017 #5
    Join Date : Mar 2016
    Posts : 20
    10
    Thread Starter

    Winversion 1607 (OS bild 14393.1198)



    Quote Originally Posted by zbook View Post
    5) right click the top bar of the administrative command prompt box then left click edit > select all > right click the top bar again > left click copy > paste into the forum
    Microsoft Windows [Version 10.0.14393]
    (c) 2016 Microsoft Corporation. All rights reserved.

    C:\WINDOWS\system32>net user administrator /active:yes
    The command completed successfully.


    C:\WINDOWS\system32>sfc /scannow

    Beginning system scan. This process will take some time.

    Beginning verification phase of system scan.
    Verification 100% complete.

    Windows Resource Protection did not find any integrity violations.

    C:\WINDOWS\system32>dism /online /cleanup-image /restorehealth

    Deployment Image Servicing and Management tool
    Version: 10.0.14393.0

    Image Version: 10.0.14393.0

    [==========================100.0%==========================]
    Error: 0x800f081f

    The source files could not be found.
    Use the "Source" option to specify the location of the files that are required to restore the feature. For more information on specifying a source location, see Configure a Windows Repair Source.

    The DISM log file can be found at C:\WINDOWS\Logs\DISM\dism.log

    C:\WINDOWS\system32>chkdsk /scan
    The type of the file system is NTFS.

    Stage 1: Examining basic file system structure ...
    445440 file records processed.
    File verification completed.
    22164 large file records processed.
    0 bad file records processed.

    Stage 2: Examining file name linkage ...
    558596 index entries processed.
    Index verification completed.
    0 unindexed files scanned.
    0 unindexed files recovered to lost and found.

    Stage 3: Examining security descriptors ...
    Security descriptor verification completed.
    56579 data files processed.
    CHKDSK is verifying Usn Journal...
    40810296 USN bytes processed.
    Usn Journal verification completed.

    Windows has scanned the file system and found no problems.
    No further action is required.

    116757503 KB total disk space.
    90511800 KB in 272075 files.
    197208 KB in 56580 indexes.
    0 KB in bad sectors.
    599251 KB in use by the system.
    65536 KB occupied by the log file.
    25449244 KB available on disk.

    4096 bytes in each allocation unit.
    29189375 total allocation units on disk.
    6362311 allocation units available on disk.

    C:\WINDOWS\system32>
    Last edited by stevenboh; 04 Jun 2017 at 02:51.
      My ComputerSystem Spec

 


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