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#101
What method is being used to restore after each clean install?
Which software?
Image or clone?
What method is being used to restore after each clean install?
Which software?
Image or clone?
Here are the links for the 2 memory dumps
2018-08-05-MEMORY.DMP - Google Drive
2018-08-04-MEMORY.DMP - Google Drive
There were two memory dumps debugged.
There was one recurrent misbehaving hardware driver:
Intel GPU: Igdkmd.sys or Igfx
The GPU hardware has crashed with different drivers and the GPU hardware may be malfunctioning.
If the CPU/GPU is under warranty then create a ticket with Intel.
Contact Intel anyway to see if they have any other drivers to use or any other troubleshooting steps.
Turn off core isolation memory integrity and see if it makes any impact on the bsod:
Turn On or Off Core Isolation Memory Integrity in Windows 10 | Windows 10 Tutorials
Code:Name Intel(R) HD Graphics 530 PNP Device ID PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 530 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd12umd64.dll Driver Version 23.20.16.4973 INF File oem6.inf (iSKLD_w10_DS section) Color Planes Not Available Color Table Entries 4294967296 Resolution 3840 x 2160 x 60 hertz Bits/Pixel 32 Memory Address 0xDB000000-0xDBFFFFFF Memory Address 0x70000000-0x7FFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967291 Driver c:\windows\system32\driverstore\filerepository\ki127176.inf_amd64_86c658cabfb17c9c\igdkmd64.sys (23.20.16.4973, 12.22 MB (12,809,648 bytes), 3/22/2018 5:20 AM)Code:igfx igfx c:\windows\system32\driverstore\filerepository\ki127176.inf_amd64_86c658cabfb17c9c\igdkmd64.sys Kernel Driver No Manual Stopped OK Ignore No NoCode:igfx igfx igfx Kernel Manual Stopped OK FALSE FALSE 16,384 6,578,176 0 2/28/2018 5:14:41 AM C:\Windows\system32\DriverStore\FileRepository\k 8,192Code:igdkmd64.sys Wed Feb 28 05:14:41 2018 (5A96AB41)
Last edited by zbook; 06 Aug 2018 at 00:29.
Thank you for the insight. Just had another BSOD and will upload the dump file and beta log in the morning.
My core isolation memory integrity has been off. I will have to reach out to Alienware and Intel to see if they recommend anything since their official Intel drivers and the Microsoft approved Intel drivers both are crashing.
Another step that can be done to further distinguish software from hardware problems:
consider using the computer in safe mode for 5 to 7 days and see if there is a crash
I'll definitely try that. I have a few other recommendations to try as well which in implementing.
Went with an alternate Intel GPU driver as suggested. This version seemed much more stable. Just had a BSOD for the 1st time in 3 days. Not a memory management one either.
https://drive.google.com/open?id=1wl...X1mdHZPvCv3V3b
The bugcheck was 7E.
The misbehaving driver was a recurrent misbehaving hardware driver:
Intel GPU drivers: Igdkmd64.sys IGFX
Consider finding hardware to swap to check the CPU/GPU or replace.
Make two tests:
Test the Intel CPU/GPU in another computer.
Test another Intel CPU/GPU in the problematic computer.
Code:igdkmd64.sys Thu May 24 14:23:58 2018 (5B072D6E)Code:Name Intel(R) HD Graphics 530 PNP Device ID PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10 Adapter Type Intel(R) HD Graphics Family, Intel Corporation compatible Adapter Description Intel(R) HD Graphics 530 Adapter RAM 1.00 GB (1,073,741,824 bytes) Installed Drivers C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd12umd64.dll Driver Version 24.20.100.6136 INF File oem6.inf (iSKLD_w10_DS section) Color Planes Not Available Color Table Entries 4294967296 Resolution 3840 x 2160 x 60 hertz Bits/Pixel 32 Memory Address 0xDB000000-0xDBFFFFFF Memory Address 0x70000000-0x7FFFFFFF I/O Port 0x0000F000-0x0000F03F IRQ Channel IRQ 4294967291 Driver c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_9929e26743d53831\igdkmd64.sys (24.20.100.6136, 12.56 MB (13,168,624 bytes), 7/10/2018 3:27 PM)Code:igfx igfx igfx Kernel Manual Stopped OK FALSE FALSE 16,384 6,856,704 0 5/24/2018 2:23:58 PM C:\Windows\system32\DriverStore\FileRepository\i 8,192Code:igfx igfx c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_9929e26743d53831\igdkmd64.sys Kernel Driver No Manual Stopped OK Ignore No No
Can't swap out the GPU since this is the integrated CPU/GPU on a laptop. But since switching the driver helped some, I still hope it is a driver or setting issue. Next step will be to run it a week or longer in safe mode and see if it crashes at all.