Windows 10: BSOD ntoskrnl.exe

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  1. Posts : 7
    Windows 10 Home
    Thread Starter
       25 Sep 2017 #11

    My BSODs went away until today. Got a Memory Management BSOD. Running the DM collector log showed the system suffered three additional BSODs between the one in July and the one today. Not understanding how I keep getting BSODs if I am continually updating my Nvidia drivers to the latest ones (I uninstall using DDU every time).
    BSOD ntoskrnl.exe Attached Files
      My ComputerSystem Spec

  2. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       25 Sep 2017 #12

    There was no definitive misbehaving driver in the debugging of the mini dump file.
    It was bugcheck A
    It did display CtHdaSvc.exe
    That is Creative High Definition Audio Service or Sound Blaster Audio Service
    These software programs have multiple drivers.
    They could be uninstalled using control panel/device manager. It is unclear at this juncture how they relate to the bsod.

    Had you tested the Nvidia graphics driver with FurMark?
    If you did what was the duration of testing and the highest temperature?

    Please use one drive or drop box to post a share link for the memory dump:

    memory dump file: %SystemRoot%\MEMORY.DMP or C:\Windows\MEMORY.DMP
    Use file explorer > this PC > local C: drive > right upper corner search enter each of the above to find results.

    Windows driver verifier is a tool that is used to find misbehaving drivers.
    It will repetitively produce bsod until misbehaving drivers are fixed or until it is turned off.

    There are 3 methods commonly used to turn off windows driver verifier and all are done using the windows advanced troubleshooting menu.
    1) startup options (not startup repair) > select #6 safe mode with command prompt > type: verifier reset
    2) command prompt > Administratof X:\Windows\system32.cmd.exe > type: verifier /bootmode resetonbootfail
    3) restore
    The command should be used in the above order and only advance if the prior method fails.
    Using restore typically leads to the loss of the mini dump and little progress is made in the troubleshooting.

    To practice the windows advanced recovery options you can open administrative command prompt and type:
    shutdown /r /o /f /t 00

    Windows driver verifier may produce system sluggishness while it is in use.

    Once the last bsod is found there will be an additional 36 hours of using this tool to see if there are any further bsod. If there are none then troubleshooting with windows driver verifier will be completed.

    This link has the custom test settings for use:

    This link has the methods to turn off windows driver verifier:

    This link has information on startup and recovery settings and how to un-check automatic restart so that you have time to view the bsod window. Sometimes the misbehaving driver is displayed in the form *.sys If you see the misbehaving driver please record it and post the information into the thread.

    Download and install:
    Run them after each BSOD then uninstall the misbehaving driver.

    Post a new zip after each bsod and we will guide you through the troubleshooting:
    BSOD - Posting Instructions - Windows 10 Forums
    Last edited by zbook; 25 Sep 2017 at 08:37.
      My ComputerSystem Spec

  3. Posts : 7
    Windows 10 Home
    Thread Starter
       08 Oct 2017 #13

    Thank you for your reply. I ran FurMark as recommended. It immediately caused a BSOD Memory Management error. I rebooted and reran FurMark and immediately got a BSOD again. Both times pointed to my Nvidia drivers. I tried FurMark again with the stock GPU drivers for my system and the latest drivers from Nvidia. Both times still gave a BSOD. I then sent my machine in for repair and it was determined the motherboard is faulty. Hopefully the replacement will fix the issues with system.
      My ComputerSystem Spec

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