BSOD ntoskrnl.exe

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  1. Posts : 32,919
    windows 10 professional version 1607 build 14393.969 64 bit
       #101

    What method is being used to restore after each clean install?
    Which software?
    Image or clone?
      My Computer

  2. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #102

    zbook said:
    What method is being used to restore after each clean install?
    Which software?
    Image or clone?
    None. I am not installing any of my programs other than Firefox after each clean install. Only software after each clean install is what comes default from the latest Windows USB recovery build.
      My Computer

  3. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #103
      My Computer


  4. Posts : 32,919
    windows 10 professional version 1607 build 14393.969 64 bit
       #104

    There were two memory dumps debugged.
    There was one recurrent misbehaving hardware driver:
    Intel GPU: Igdkmd.sys or Igfx

    The GPU hardware has crashed with different drivers and the GPU hardware may be malfunctioning.

    If the CPU/GPU is under warranty then create a ticket with Intel.
    Contact Intel anyway to see if they have any other drivers to use or any other troubleshooting steps.


    Turn off core isolation memory integrity and see if it makes any impact on the bsod:
    Turn On or Off Core Isolation Memory Integrity in Windows 10 | Windows 10 Tutorials


    Code:
    Name	Intel(R) HD Graphics 530
    PNP Device ID	PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 530
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\ki127176.inf_amd64_86c658cabfb17c9c\igd12umd64.dll
    Driver Version	23.20.16.4973
    INF File	oem6.inf (iSKLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	3840 x 2160 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDB000000-0xDBFFFFFF
    Memory Address	0x70000000-0x7FFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967291
    Driver	c:\windows\system32\driverstore\filerepository\ki127176.inf_amd64_86c658cabfb17c9c\igdkmd64.sys (23.20.16.4973, 12.22 MB (12,809,648 bytes), 3/22/2018 5:20 AM)
    Code:
    igfx	igfx	c:\windows\system32\driverstore\filerepository\ki127176.inf_amd64_86c658cabfb17c9c\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Stopped    OK         FALSE       FALSE        16,384            6,578,176   0          2/28/2018 5:14:41 AM   C:\Windows\system32\DriverStore\FileRepository\k 8,192
    Code:
    igdkmd64.sys Wed Feb 28 05:14:41 2018 (5A96AB41)
    Last edited by zbook; 06 Aug 2018 at 00:29.
      My Computer

  5. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #105

    Thank you for the insight. Just had another BSOD and will upload the dump file and beta log in the morning.

    My core isolation memory integrity has been off. I will have to reach out to Alienware and Intel to see if they recommend anything since their official Intel drivers and the Microsoft approved Intel drivers both are crashing.
      My Computer


  6. Posts : 32,919
    windows 10 professional version 1607 build 14393.969 64 bit
       #106

    Another step that can be done to further distinguish software from hardware problems:
    consider using the computer in safe mode for 5 to 7 days and see if there is a crash
      My Computer

  7. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #107

    I'll definitely try that. I have a few other recommendations to try as well which in implementing.
      My Computer

  8. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #108

    Went with an alternate Intel GPU driver as suggested. This version seemed much more stable. Just had a BSOD for the 1st time in 3 days. Not a memory management one either.

    https://drive.google.com/open?id=1wl...X1mdHZPvCv3V3b
      My Computer


  9. Posts : 32,919
    windows 10 professional version 1607 build 14393.969 64 bit
       #109

    The bugcheck was 7E.
    The misbehaving driver was a recurrent misbehaving hardware driver:
    Intel GPU drivers: Igdkmd64.sys IGFX

    Consider finding hardware to swap to check the CPU/GPU or replace.
    Make two tests:
    Test the Intel CPU/GPU in another computer.
    Test another Intel CPU/GPU in the problematic computer.

    Code:
    igdkmd64.sys Thu May 24 14:23:58 2018 (5B072D6E)
    Code:
    Name	Intel(R) HD Graphics 530
    PNP Device ID	PCI\VEN_8086&DEV_191B&SUBSYS_07081028&REV_06\3&11583659&0&10
    Adapter Type	Intel(R) HD Graphics Family, Intel Corporation compatible
    Adapter Description	Intel(R) HD Graphics 530
    Adapter RAM	1.00 GB (1,073,741,824 bytes)
    Installed Drivers	C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\igdlh64.inf_amd64_9929e26743d53831\igd12umd64.dll
    Driver Version	24.20.100.6136
    INF File	oem6.inf (iSKLD_w10_DS section)
    Color Planes	Not Available
    Color Table Entries	4294967296
    Resolution	3840 x 2160 x 60 hertz
    Bits/Pixel	32
    Memory Address	0xDB000000-0xDBFFFFFF
    Memory Address	0x70000000-0x7FFFFFFF
    I/O Port	0x0000F000-0x0000F03F
    IRQ Channel	IRQ 4294967291
    Driver	c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_9929e26743d53831\igdkmd64.sys (24.20.100.6136, 12.56 MB (13,168,624 bytes), 7/10/2018 3:27 PM)
    Code:
    igfx         igfx                   igfx                   Kernel        Manual     Stopped    OK         FALSE       FALSE        16,384            6,856,704   0          5/24/2018 2:23:58 PM   C:\Windows\system32\DriverStore\FileRepository\i 8,192
    Code:
    igfx	igfx	c:\windows\system32\driverstore\filerepository\igdlh64.inf_amd64_9929e26743d53831\igdkmd64.sys	Kernel Driver	No	Manual	Stopped	OK	Ignore	No	No
      My Computer

  10. radji's Avatar
    Posts : 61
    Windows 10 Home
    Thread Starter
       #110

    Can't swap out the GPU since this is the integrated CPU/GPU on a laptop. But since switching the driver helped some, I still hope it is a driver or setting issue. Next step will be to run it a week or longer in safe mode and see if it crashes at all.
      My Computer


 

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