Page 1 of 2 12 LastLast
  1.    26 May 2017 #1
    Join Date : May 2017
    Posts : 11
    Windows 10

    SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games


    So,
    For a very long time (10months) my laptop has been crashing during games like League of Legends, Heroes of the storm, CS:GO and even Hearthstone. The only game that doesn't make it crash is Oldschool Runescape since this game does not run on my nvidia graphics card.

    What happens before the BSOD:
    the game freezes, my laptop makes a weird robot-sounding noise and then a BSOD appears with the following:
    SYSTEM_THREAD_NOT_HANDLED
    nvlddmkm.sys

    What I've tried so far:
    - Uninstalling my nvidia driver using Display Driver Uninstaller, then doing a clean install with the driver from Nvidia website
    - I have performed a factory reset
    - I have tried renaming the nvlddmkm.sys file

    The DM Log Collector file is attached.

    EDIT: link to onedrive file as requested Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Last edited by graeverke; 28 May 2017 at 20:50. Reason: attached the right file
      My ComputerSystem Spec
  2.    26 May 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
      My ComputersSystem Spec
  3.    27 May 2017 #3
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
    Thanks for telling, uploaded the right file now!
      My ComputerSystem Spec
  4.    27 May 2017 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    Better but there are no dumps in the new zip file so not much I can look at. I'll look through the eventlog.txt file and seeif anything shows up.

    See if you have a C:\Windows\memory.dmp file. If yes, zip it and upload to a file sharing site like OneDrive then post a link to it here. It's too large, even zipped, to upload here.

    Edit: I see several of these in the log file:
    Code:
    Event[1100]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-27T16:51:38.954
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    Unable to produce a minidump file from the full dump file.
    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec
  5.    27 May 2017 #5
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Okay, I'm uploading the file right now, I'll post the link as soon as it's done.

    EDIT: just saw your EDIT, i will configure the settings right now

    EDIT2: My laptop is now set to create minidumps when it crashes, would it be helpful if i upload another file like the one you were reading after my laptop crashes another time?

    EDIT3: posted the link to onedrive
    Last edited by graeverke; 27 May 2017 at 14:59.
      My ComputerSystem Spec
  6.    28 May 2017 #6
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    Yes, if you get another BSOD, run dm_log_collector again and post the zip file.
    Please do so in a new post, don't edit a previous post. I won't be notified if you do that.

    So far not able to get the file from OnweDrive, keep getting this:

    Attachment 137191
      My ComputersSystem Spec
  7.    29 May 2017 #7
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    new zip file


    So this is the zip file from the dm_log_collector after another BSOD.

    Also, I tested the OneDrive link with another laptop visiting the site as a guest and it started downloading immediatly. So I don't really know how I could solve that..

    I also wanted to say thank you really much for looking into this!
    Last edited by graeverke; 29 May 2017 at 10:40.
      My ComputerSystem Spec
  8.    29 May 2017 #8
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    I deleted the zip file in the last post since parts of it were in Dutch, I changed my settings so everything is in English now.
      My ComputerSystem Spec
  9.    31 May 2017 #9
    Join Date : May 2017
    Posts : 11
    Windows 10
    Thread Starter

    Another file after a few more crashes, thought it might help.
      My ComputerSystem Spec
  10.    31 May 2017 #10
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,339
    Windows 10 Pro X64 16299.19

    No new dump but the Event log indicates a full dump was saved:
    Code:
    Event[32805]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-31T22:29:12.636
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 
     0xfffff8067722e11a, 0xffff9081deef4418, 0xffff9081deef3c40). 
    A dump was saved in: C:\WINDOWS\MEMORY.DMP.
     Report Id: 00000000-0000-0000-0000-00
    You can try zipping it and uploading to OneDrive and post a link to it here (again).

    Check your settings for dumps again please: How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec

 
Page 1 of 2 12 LastLast


Similar Threads
Thread Forum
BSOD playing games
Hello, i started having frequent Blue screens of death playing video games. I do not know what is causing this. Could someone please help? 110126 110433 Here is the msinfo report that had to be manually dont due to the exe not working at...
BSOD Crashes and Debugging
Solved BSOD playing games, so far 5 multiple BSOD errors, listed inside
Hello, So first of all, I am not a computer wizard. Some terms I might not understand as i've never had a problem like this before, but i'll try to enlist as much information as possible. Since last friday or so, i've suddenly encountered a...
BSOD Crashes and Debugging
BSOD when playing games intensive games 0x00000124
A friend of mine is having bsod issues when playing certain games, example: Rainbox six siege, Battlefield One (BETA) and a few others. Wondering if anyone can give us a clue as to the cause. Windows Format is done, but to no avail,...
BSOD Crashes and Debugging
BSOD While playing games
So over the past maybe 2 days ive been having some issues with random (sort of) bsod crashes. I just recently replaced my vid card (around a month and a half ago) with a gtx 970. Ive only tried this with one game however it seems space engineers...
BSOD Crashes and Debugging
Solved BSOD playing video games such as Cs:Go etc. Error, Random BSOD's
Hi, i got this computer about 3~ Weeks ago, and have gotten random BSOD's after that. System Information Bellow Intel Core i5-6600K 3.5Ghz @ 3.5 GeForce GTX960 2gb GDDR5, Physx CUDA 1TB Harddisk 7200RPM 8Gb DDR4 2133Mhz Dual Channel, 2x4gb...
BSOD Crashes and Debugging
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 22:01.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums