Windows 10: SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games

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  1.    26 May 2017 #1

    SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games


    So,
    For a very long time (10months) my laptop has been crashing during games like League of Legends, Heroes of the storm, CS:GO and even Hearthstone. The only game that doesn't make it crash is Oldschool Runescape since this game does not run on my nvidia graphics card.

    What happens before the BSOD:
    the game freezes, my laptop makes a weird robot-sounding noise and then a BSOD appears with the following:
    SYSTEM_THREAD_NOT_HANDLED
    nvlddmkm.sys

    What I've tried so far:
    - Uninstalling my nvidia driver using Display Driver Uninstaller, then doing a clean install with the driver from Nvidia website
    - I have performed a factory reset
    - I have tried renaming the nvlddmkm.sys file

    The DM Log Collector file is attached.

    EDIT: link to onedrive file as requested Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Last edited by graeverke; 28 May 2017 at 20:50. Reason: attached the right file
      My ComputerSystem Spec


  2. Posts : 5,685
    Windows 10 Pro X64 16299.192
       26 May 2017 #2

    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
      My ComputersSystem Spec

  3.    27 May 2017 #3

    Ztruker said: View Post
    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
    Thanks for telling, uploaded the right file now!
      My ComputerSystem Spec


  4. Posts : 5,685
    Windows 10 Pro X64 16299.192
       27 May 2017 #4

    Better but there are no dumps in the new zip file so not much I can look at. I'll look through the eventlog.txt file and seeif anything shows up.

    See if you have a C:\Windows\memory.dmp file. If yes, zip it and upload to a file sharing site like OneDrive then post a link to it here. It's too large, even zipped, to upload here.

    Edit: I see several of these in the log file:
    Code:
    Event[1100]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-27T16:51:38.954
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    Unable to produce a minidump file from the full dump file.
    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec

  5.    27 May 2017 #5

    Okay, I'm uploading the file right now, I'll post the link as soon as it's done.

    EDIT: just saw your EDIT, i will configure the settings right now

    EDIT2: My laptop is now set to create minidumps when it crashes, would it be helpful if i upload another file like the one you were reading after my laptop crashes another time?

    EDIT3: posted the link to onedrive
    Last edited by graeverke; 27 May 2017 at 14:59.
      My ComputerSystem Spec


  6. Posts : 5,685
    Windows 10 Pro X64 16299.192
       28 May 2017 #6

    Yes, if you get another BSOD, run dm_log_collector again and post the zip file.
    Please do so in a new post, don't edit a previous post. I won't be notified if you do that.

    So far not able to get the file from OnweDrive, keep getting this:

    Attachment 137191
      My ComputersSystem Spec

  7.    29 May 2017 #7

    new zip file


    So this is the zip file from the dm_log_collector after another BSOD.

    Also, I tested the OneDrive link with another laptop visiting the site as a guest and it started downloading immediatly. So I don't really know how I could solve that..

    I also wanted to say thank you really much for looking into this!
    Last edited by graeverke; 29 May 2017 at 10:40.
      My ComputerSystem Spec

  •    29 May 2017 #8

    I deleted the zip file in the last post since parts of it were in Dutch, I changed my settings so everything is in English now.
      My ComputerSystem Spec

  •    31 May 2017 #9

    Another file after a few more crashes, thought it might help.
      My ComputerSystem Spec


  • Posts : 5,685
    Windows 10 Pro X64 16299.192
       31 May 2017 #10

    No new dump but the Event log indicates a full dump was saved:
    Code:
    Event[32805]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-31T22:29:12.636
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 
     0xfffff8067722e11a, 0xffff9081deef4418, 0xffff9081deef3c40). 
    A dump was saved in: C:\WINDOWS\MEMORY.DMP.
     Report Id: 00000000-0000-0000-0000-00
    You can try zipping it and uploading to OneDrive and post a link to it here (again).

    Check your settings for dumps again please: How to Configure Windows 10 to Create Dump Files on BSOD
      My ComputersSystem Spec


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