SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games

Page 1 of 2 12 LastLast

  1. Posts : 11
    Windows 10
       #1

    SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games


    So,
    For a very long time (10months) my laptop has been crashing during games like League of Legends, Heroes of the storm, CS:GO and even Hearthstone. The only game that doesn't make it crash is Oldschool Runescape since this game does not run on my nvidia graphics card.

    What happens before the BSOD:
    the game freezes, my laptop makes a weird robot-sounding noise and then a BSOD appears with the following:
    SYSTEM_THREAD_NOT_HANDLED
    nvlddmkm.sys

    What I've tried so far:
    - Uninstalling my nvidia driver using Display Driver Uninstaller, then doing a clean install with the driver from Nvidia website
    - I have performed a factory reset
    - I have tried renaming the nvlddmkm.sys file

    The DM Log Collector file is attached.

    EDIT: link to onedrive file as requested Microsoft OneDrive - Access files anywhere. Create docs with free Office Online.
    Last edited by graeverke; 28 May 2017 at 20:50. Reason: attached the right file
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
      My Computers


  3. Posts : 11
    Windows 10
    Thread Starter
       #3

    Ztruker said:
    The zip file you uploaded is empty. Try running dm_log_collector again and check the size of the zip before uploading it.
    Thanks for telling, uploaded the right file now!
      My Computer


  4. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #4

    Better but there are no dumps in the new zip file so not much I can look at. I'll look through the eventlog.txt file and seeif anything shows up.

    See if you have a C:\Windows\memory.dmp file. If yes, zip it and upload to a file sharing site like OneDrive then post a link to it here. It's too large, even zipped, to upload here.

    Edit: I see several of these in the log file:
    Code:
    Event[1100]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-27T16:51:38.954
      Event ID: 1005
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    Unable to produce a minidump file from the full dump file.
    Please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My Computers


  5. Posts : 11
    Windows 10
    Thread Starter
       #5

    Okay, I'm uploading the file right now, I'll post the link as soon as it's done.

    EDIT: just saw your EDIT, i will configure the settings right now

    EDIT2: My laptop is now set to create minidumps when it crashes, would it be helpful if i upload another file like the one you were reading after my laptop crashes another time?

    EDIT3: posted the link to onedrive
    Last edited by graeverke; 27 May 2017 at 14:59.
      My Computer


  6. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #6

    Yes, if you get another BSOD, run dm_log_collector again and post the zip file.
    Please do so in a new post, don't edit a previous post. I won't be notified if you do that.

    So far not able to get the file from OnweDrive, keep getting this:

    Attachment 137191
      My Computers


  7. Posts : 11
    Windows 10
    Thread Starter
       #7

    new zip file


    So this is the zip file from the dm_log_collector after another BSOD.

    Also, I tested the OneDrive link with another laptop visiting the site as a guest and it started downloading immediatly. So I don't really know how I could solve that..

    I also wanted to say thank you really much for looking into this!
    Last edited by graeverke; 29 May 2017 at 10:40.
      My Computer


  8. Posts : 11
    Windows 10
    Thread Starter
       #8

    I deleted the zip file in the last post since parts of it were in Dutch, I changed my settings so everything is in English now.
      My Computer


  9. Posts : 11
    Windows 10
    Thread Starter
       #9

    Another file after a few more crashes, thought it might help.
      My Computer


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #10

    No new dump but the Event log indicates a full dump was saved:
    Code:
    Event[32805]:
      Log Name: System
      Source: Microsoft-Windows-WER-SystemErrorReporting
      Date: 2017-05-31T22:29:12.636
      Event ID: 1001
      Task: N/A
      Level: Error
      Opcode: N/A
      Keyword: Classic
      User: N/A
      User Name: N/A
      Computer: DESKTOP-3JKT9I9
      Description: 
    The computer has rebooted from a bugcheck.  The bugcheck was: 0x0000007e (0xffffffffc0000005, 
     0xfffff8067722e11a, 0xffff9081deef4418, 0xffff9081deef3c40). 
    A dump was saved in: C:\WINDOWS\MEMORY.DMP.
     Report Id: 00000000-0000-0000-0000-00
    You can try zipping it and uploading to OneDrive and post a link to it here (again).

    Check your settings for dumps again please: How to Configure Windows 10 to Create Dump Files on BSOD
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 16:28.
Find Us




Windows 10 Forums