Windows 10: SYSTEM_THREAD_NOT_HANDLED nvlddmkm.sys BSOD while playing games

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  1.    01 Jun 2017 #11

    new file including new dump, should I still try uploading the file to onedrive too?
      My ComputerSystem Spec

  2. Ztruker's Avatar
    Posts : 6,252
    Windows 10 Pro X64 17134.191
       01 Jun 2017 #12

    Hold off on uploading the large dump. The one you just uploaded points to nvlddmkm.sys.
    BugCheck 1000007E, {ffffffffc0000005, fffff8077449e11a, ffffc700f9d18418, ffffc700f9d17c40}
    Probably caused by : nvlddmkm.sys ( nvlddmkm+21e11a )
    That belongs to your NVIDIA GeForce 920M. The latest driver is version 382.33 which is what you currently have. I'd say try the original driver that came with the laptop. I found these here:

    Attachment 137660
      My ComputersSystem Spec

  3.    01 Jun 2017 #13

    allright I'll try that and I will post the results after some testing
      My ComputerSystem Spec

  4.    03 Jun 2017 #14

    I uninstalled my driver using DDU and installed the one acer website provides for my laptop (as shown in the printscreen in your last post). After some testing it crashed again. File including newest dumps included.

    I don't know if this is relevant or not but it took a lot longer to crash than it did before, however the crashes weren't very consistent before so this could have been a coincidence..
      My ComputerSystem Spec

  5.    03 Jun 2017 #15

    The latest crash is unfortunately still pointing towards nvlddmkm.sys as the culprit.

    What driver did you originally install from Nvidia's website? I see 342.01 as their latest driver for 9 series mobile cards.

    Also, is it possible to outright disable the card in your laptop's UEFI/BIOS? While this is obviously not ideal, it would help us see if there are other problems going on.
      My ComputerSystem Spec

  6.    03 Jun 2017 #16

    The driver I had installed before this one was the newest one available on NVIDIA website (382.33)

    Do u mean disable my nvidia card so my laptop runs only on the Intel one? I'm pretty sure it's only the nvidia card. When I'm not playing any games so my nvidia card does not get used (I can see it says inactive), the laptop never crashes. Only when I play games that use the nvidia card to run on, the laptop crashes, sometimes it crashes every game, sometimes it takes 7games to crash, it's weird that the crashes are so inconsistent.

    always the same error by the way:
      My ComputerSystem Spec

  7.    19 Jun 2017 #17

    So, no more solves or files I should upload?
      My ComputerSystem Spec

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