Windows 10: bsod on idle system

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  1.    27 May 2017 #11

    i forgot to add to add the zip file
      My ComputerSystem Spec


  2. Posts : 16,456
    windows 10 professional version 1607 build 14393.969 64 bit
       27 May 2017 #12

    click win + r keys and type winver
    View the windows version and build and post in the forum

    Did you have any bsod after the computer was placed in clean boot?
    All non-Microsoft applications unchecked and all task manager start up items disabled

    Are you doing any over clocking or is any drive in raid configuration?

    Please repeat the mem test so that you can confirm that there were at least 8 runs
    Which chkdsk command was checked? chkdsk only or chkdsk /x /f /r?
    Please run overnight chkdsk /x/f /r if it has not already been run

    Verify that you have performed and following troubleshooting steps and if any were not completed please repeat and post resulsts:
    1) chkdsk /x /f /r and it found nor fixed any problems?
    get-winevent -FilterHashTable @{logname="Application"; id="1001"}| ?{$_.providername –match "wininit"} | fl timecreated, message | out-file Desktop\CHKDSKResults.txt
    2) memtest64+ was ran for at least 8 runs and found no problems
    Memtest86+ - Advanced Memory Diagnostic Tool
    3) sfc /scannow reported no integrity violations
    4) dism /online /cleanup-image /restorehealth displayed that it completed successfully

    Run HD tune on your drive: http://www.hdtune.com/

    Are your files backed up?

    Create a bootable windows 10 iso: Download Windows 10
    Last edited by zbook; 27 May 2017 at 23:40.
      My ComputerSystem Spec


  3. Posts : 13,319
    Windows 10 Pro
       28 May 2017 #13

    Windows 10 Home version 15063.

    Check HP for chipset driver updates.
    Many corrected hardware errors have occured related to the chipset drivers.
      My ComputersSystem Spec

  4.    28 May 2017 #14

    my pc is an assus no hp.
    the chipset driverset on the asus site are from 2015/09/11 and my pc is bought on january 2017 so i don't think it has sense to update my chipset driver
      My ComputerSystem Spec


  5. Posts : 13,319
    Windows 10 Pro
       28 May 2017 #15

    my pc is an assus no hp.
    To prevent future issues, please add the system specs of the system with issues at https://www.tenforums.com/profile.php?do=extra1
      My ComputersSystem Spec


  6. Posts : 13,319
    Windows 10 Pro
       28 May 2017 #16

    louis14 said: View Post
    the chipset driverset on the asus site are from 2015/09/11 and my pc is bought on january 2017 so i don't think it has sense to update my chipset driver
    It does make sense to downgrade to see if it makes improvements
      My ComputersSystem Spec

  7.    29 May 2017 #17

    my chipset drivers version is the same version as on the asus site but i have reinstalled it
      My ComputerSystem Spec


  • Posts : 13,319
    Windows 10 Pro
       29 May 2017 #18

    According to your logs the installed chipset driver was newer than ASUS provides.
      My ComputersSystem Spec

  •    29 May 2017 #19

    hi zbook,
    as i have already said i had performed memtest,chkdsk (/f /r),sfc and dism and there were no errors found.
    as you have asked i have repeated those tests.
    memtest86+ has run 15 passes with no erros
    chkdsk c: /f /r i've attached the desktop result
    chkdsk d: /f /r /x i've attached the copy of event log
    sfc /scannow :sfcscan did not find any intigrety violation
    dsim restorehealth :the restore operation competed sucessfully
    i did not yet start clean boot because clean boot disable network connection and this would mean 5 days without network!
    could you already read my minidump with windbg?whocrashed says it could not detect the driver causing the bsod
      My ComputerSystem Spec


  • Posts : 13,319
    Windows 10 Pro
       29 May 2017 #20

    Chkdsk made some important fixes to the file system. I can't analyze the dumps at the moment, will do so when I get home
      My ComputersSystem Spec


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