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  1.    25 May 2017 #1
    Join Date : May 2017
    Posts : 3
    Windows 10

    BSOD randomly occurs while gaming/browsing etc.


    Hello,

    i get a BSDO randomly while playing games or even surfing the web.
    It happens most times when i perform multitasking like playing a game, using teamspeak and surfing the web.
    The BSDO itself has no error code.

    I checked my RAM with mdsched.exe and memtest (it crashed during mem test but mdsched extended test was fine) then i checked my drivers with verifier and it caused a BSDO on reboot, i had to boot in secure mode and reset the verifier options in order to maintain a "stable" system again.
    So i think that it may be caused by a driver problem but i cannot identify the driver.
    The first occurence of this was on 17.05.2017.

    Thanks in advance,
    Okami
    Last edited by Okami; 25 May 2017 at 14:19. Reason: Additional informations
      My ComputerSystem Spec
  2.    25 May 2017 #2
    Join Date : Jun 2015
    Posts : 12,867
    Windows 10 Pro

    Hi Okami,

    Welcome to the 10forums

    Noting the disk errors in your event logs, I recommend some hard drive tests.
    Because of the situation where you may be unable to properly run the first tests, HDTune tests, I would suggest to use Win10PE you can get from Windows 10 Recovery Tools - Bootable Rescue Disk - Windows 10 Forums since it has HDTune preinstalled.




    BSOD randomly occurs while gaming/browsing etc. Diagnostics Test BSOD randomly occurs while gaming/browsing etc.
     HDD TEST

    Note   Note
    Run the tests on all hard drives/partitions!

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec
  3.    25 May 2017 #3
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    Using Windows Debugger Version 10.0.15063.137 AMD64:


    BugCheck 116, {ffff820aa374e010, fffff80eccd5f3b4, 0, d}Unable to load image \SystemRoot\System32\DriverStore\FileRepository\c0310791.inf_amd64_1a41492ddaa53f63\atikmpag.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for atikmpag.sys*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sysProbably caused by : atikmpag.sys ( atikmpag+f3b4 )

    BugCheck 154, {ffffca05966b4000, ffff8e80c72f3f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffb509773fb000, ffff8a81d35fdf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffcf0e9eac8000, ffffa900c2c55f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffde02e7742000, ffff9a81a3cd8f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffff9481fb5a8000, ffffc68162aa5f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffc101dd93b000, ffffaa01adcd9f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffb38f33369000, ffffc7007f9cdf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffff820a7e103000, ffffbe80865ebf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffbd0886347000, ffffd30100b67b30, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffa2895e2c5000, ffffb80008ebaf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffd102d7ac9000, ffff86007eb8df70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffd68a2a15e000, ffffc601c1d91f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffcf8995725000, ffffbc807a875fd0, 2, 0}Probably caused by : hardware_disk

    BugCheck 154, {ffffd4871f2bb000, ffffaa80716dff70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffa8806071f000, ffffc381c47ecf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck C4, {2000, fffff80a37ae114f, 0, 5254454b}*** WARNING: Unable to verify timestamp for rt640x64.sys*** ERROR: Module load completed but symbols could not be loaded for rt640x64.sysProbably caused by : rt640x64.sys ( rt640x64+114f )

    BugCheck 154, {ffffa20b865d8000, ffffb581e574e620, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffc78c94bc9000, ffffda81a6aa8f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffba82b6355000, ffffa6002046bf70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffaa05440a8000, ffffd88191ffef70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffff888c80802000, ffffd28041941f70, 2, 0}*** WARNING: Unable to verify timestamp for win32k.sys*** ERROR: Module load completed but symbols could not be loaded for win32k.sysProbably caused by : hardware_disk

    BugCheck 154, {ffffce0af6f46000, ffff950042f7dfd0, 2, 0}Probably caused by : hardware_disk







    There were many minidump files and most were related to hard disk.
    The others were:
    atikmpag.sys
    rt640x64.sys

    In the event log I was only able to read parts of the listings:

    Event[16410]: Log Name: System Source: Application Popup Date: 2017-03-13T21:07:59.213 Event ID: 26 Task: N/A Level: Informationen Opcode: Info Keyword: N/A User: S-1-5-18 User Name: NT-AUTORITÄT\SYSTEM Computer: DESKTOP-C16LSPV Description: Anwendungspopup: Black Desert: Error while reading files.On 32bit environment, it could be memory issue.


      My ComputerSystem Spec
  4.    26 May 2017 #4
    Join Date : Jun 2015
    Posts : 12,867
    Windows 10 Pro

    Shortly, the hard disk is the likely cause, we only need to find out what its state is to say what the best thing is.
      My ComputersSystem Spec
  5.    27 May 2017 #5
    Join Date : May 2017
    Posts : 3
    Windows 10
    Thread Starter

    Attachment 136929Attachment 136930Attachment 136931
    These are my screenshots, the benchmark wasn't executed properly and resulted in an "read error test aborted" message.

    Today I received an additional MEMORY_MANAGEMENT BDSO.
      My ComputerSystem Spec
  6.    27 May 2017 #6
    Join Date : Jun 2015
    Posts : 12,867
    Windows 10 Pro

    Backup all data you don't want to loose, remove the hard drive and clean install Windows on a new disk. This one is about to fail you completely
      My ComputersSystem Spec
  7.    27 May 2017 #7
    Join Date : May 2017
    Posts : 3
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Backup all data you don't want to loose, remove the hard drive and clean install Windows on a new disk. This one is about to fail you completely
    My system (Windows) is located on another disc. So i don't have to reinstall it again?
    I checked which programs were installed on that hard drive, then I removed the power of the hard drive and reinstalled these programs on my system disc.
      My ComputerSystem Spec
  8.    27 May 2017 #8
    Join Date : Jun 2015
    Posts : 12,867
    Windows 10 Pro

    In that case you don't have have to reinstall Windows
      My ComputersSystem Spec
  9.    27 May 2017 #9
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    axe0
    For the HD test what do you look for when it reports OK to see that there is impending drive failure?
    Is it the current exceeding threshold? or something else?


    There were a lot of damaged sectors displayed on the image.

    Should you use chkdsk /r if you need to wait to replace the HD?
      My ComputerSystem Spec
  10.    27 May 2017 #10
    Join Date : Apr 2017
    Posts : 8,827
    windows 10 professional version 1607 build 14393.969 64 bit

    When using sea tools for windows it will perform 3 different tests on the HD
    SMART
    short generic
    long generic
    I wonder what would have been reported on sea tools.
    Were you able to compare the results of the two different software programs on your HD.

    http://www.seagate.com/support/downl...ls-win-master/
    SeaTools | Seagate
      My ComputerSystem Spec

 
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