Windows 10: BSODs playing Divinity: Original Sin EE, error 0X0000003b, 0x1000007e

  1.    22 May 2017 #1

    BSODs playing Divinity: Original Sin EE, error 0X0000003b, 0x1000007e


    I few days ago I built a new computer with a Ryzen 5 1600. Windows was a clean install on a SSD boot drive.

    I have tried the following:

    Used DDU to uninstall AMD graphics drivers and used various versions, ie 17.5.1, 17.5.2, 17.4.4
    Removed OC from both CPU and GPU
    Verified game and steam both are allowed through the firewall
    Updated Ryzen chipset drivers to 17.10(whichever is newest)

    What puzzles me is that I have complete stability in everything else, including all benchmarks. I've ran the entire 3DMark Suite, Unigine Superposition, AIDA64 and Cinebench R15.
    I didn't want to post here due to my degree in networks systems administration as I have always been able to fix every issue that has come up, but I have to swallow my pride as this one eludes me.

    Any help would be appreciated, thanks.
    Last edited by Robenger; 22 May 2017 at 03:06.
      My ComputerSystem Spec

  2.    22 May 2017 #2

    I should also note I ran CHKDSK on all drives with no errors as well as running DISM with no corruption/errors.
      My ComputerSystem Spec

  3.    22 May 2017 #3

    Had another BSOD last night during memtest.
      My ComputerSystem Spec


  4. Posts : 3,296
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       23 May 2017 #4

    Hello Robenger and welcome to TenForums

    I can see that there was a reference to a driver in the thread that did not load correctly.

    Code:
    ffffe381`1a3fa790  fffff807`47640000Unable to load image ibtusb.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ibtusb.sys
    *** ERROR: Module load completed but symbols could not be loaded for ibtusb.sys
     ibtusb
    Try changing the Intel(R) Wireless Bluetooth(R) Filter Driver - the one installed is quite recent (Timestamp: Sat Apr 08 01:33:50 2017) but there may be others you can try via the Intel drivers website: https://downloadcenter.intel.com/


    There was also a reference to the graphics driver too but I can see you have already tried various versions of this driver. It would not hurt to try a different one again.
    Code:
    ffffe381`1a3fbd78  fffff807`49ccd782Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x6d782
    atikmdag driver Timestamp: Wed May 17 21:04:47 2017
      My ComputersSystem Spec

  5.    23 May 2017 #5

    philc43 said: View Post
    Hello Robenger and welcome to TenForums

    I can see that there was a reference to a driver in the thread that did not load correctly.

    Code:
    ffffe381`1a3fa790  fffff807`47640000Unable to load image ibtusb.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ibtusb.sys
    *** ERROR: Module load completed but symbols could not be loaded for ibtusb.sys
     ibtusb
    Try changing the Intel(R) Wireless Bluetooth(R) Filter Driver - the one installed is quite recent (Timestamp: Sat Apr 08 01:33:50 2017) but there may be others you can try via the Intel drivers website: https://downloadcenter.intel.com/


    There was also a reference to the graphics driver too but I can see you have already tried various versions of this driver. It would not hurt to try a different one again.
    Code:
    ffffe381`1a3fbd78  fffff807`49ccd782Unable to load image atikmdag.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for atikmdag.sys
    *** ERROR: Module load completed but symbols could not be loaded for atikmdag.sys
     atikmdag+0x6d782
    atikmdag driver Timestamp: Wed May 17 21:04:47 2017
    Thank you philc43, I've been a lurker here for years, but only made an account recently.

    As to the Bluetooth driver I'll get the new one installed.

    On the second point I figured out the issue sort of. I normally install the full software suite from AMD for my Fury but I don't know if its the new destroyer update from Windows or what but something extra I install has been causing all of the issues. Maybe its the Relive streaming software or the HDMI audio driver, but one of them was causing a plethora of issues. Please keep this open while I make sure this is the case.
      My ComputerSystem Spec


  6. Posts : 16,496
    windows 10 professional version 1607 build 14393.969 64 bit
       23 May 2017 #6

    Using the debugger I somehow am not seeing what you are seeing. It displayed:
    Probably caused by : ntkrnlmp.exe ( nt!SeAccessCheckWithHint+283 )
    Probably caused by : memory_corruption ( nt!MiZeroPageThread+62e )
    GetContextState failed, 0x8007001E
    How come it is not displaying what you are finding? And how come it is finding things that you did not post?
      My ComputerSystem Spec

  7.    23 May 2017 #7

    zbook said: View Post
    Using the debugger I somehow am not seeing what you are seeing. It displayed:
    Probably caused by : ntkrnlmp.exe ( nt!SeAccessCheckWithHint+283 )
    Probably caused by : memory_corruption ( nt!MiZeroPageThread+62e )
    GetContextState failed, 0x8007001E
    How come it is not displaying what you are finding? And how come it is finding things that you did not post?
    I'm wondering the same thing lol
      My ComputerSystem Spec


  • Posts : 3,296
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       23 May 2017 #8

    zbook said: View Post
    Using the debugger I somehow am not seeing what you are seeing. It displayed:
    Probably caused by : ntkrnlmp.exe ( nt!SeAccessCheckWithHint+283 )
    Probably caused by : memory_corruption ( nt!MiZeroPageThread+62e )
    GetContextState failed, 0x8007001E
    How come it is not displaying what you are finding? And how come it is finding things that you did not post?
    Two things are going on here, firstly you are using the latest version of WinDBG which has some issues that MS have not sorted yet, it causes those GetContextState errors. Secondly, I also see those "probably caused by" messages but know that it does not point to the cause. ntkrnlmp is the windows kernel and is always going to be involved in the processes that occur during the operation of Windows 10. Memory corruption is detected but the reason is often due to a bad driver causing the system to crash because the driver has not kept track of the memory addresses and then everything falls apart.

    I usually dig deeper into the crash dump thread and then explore the whole stack which is where I found the drivers I highlighted.

    You can read a tutorial that goes into a lot of detail on this here: WinDBG - The Basics for Debugging Crash Dumps in Windows 10
      My ComputersSystem Spec

  •    25 May 2017 #9

    My life is a lie


    Moar BSODs incoming

    I have no idea whats going on. I have followed the guide here: WinDBG - The Basics for Debugging Crash Dumps in Windows 10 and I never seem to find what you've find. Everything is good until I get to dps to dump the stack and I never see what is listed in the guide as drivers that caused an issue. The other issue is after that is the command of !irp Arg4 never reveals anything other than some irp error. So I have been trying to work on this without pestering anyone, but I have failed again. Any help would be appreciated!
    Last edited by Robenger; 26 May 2017 at 03:35. Reason: I was wrong
      My ComputerSystem Spec


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