1.    20 May 2017 #1
    Join Date : May 2017
    Posts : 4
    Windows 10

    BSOD from graphics card. (I think)


    Hello,

    a Church PC that I support is having blue screens from the graphics card. At least I am pretty sure of it. This was a computer I built awhile ago and over the course of 4 years I had multiple BSOD they always pointed to the graphics card. I finally found a Nvidia driver that was stable and never gave me a BSOD. Well I wiped the PC and reloaded it with windows 10 not thinking about that and I have lost the driver. I am hoping one of you would be able to look over the log and tell me what the issue is. Windows 10 installed a driver and that eventually caused it to Blue screen. I then Installed the latest version from Nvidia's website and tested it but it happened again so I removed that driver using the display driver uninstall tool it currently does not have any graphics card driver installed on it. This computer is used for streaming a service and recording audio and the BSOD started happening when using OBS Studio.
      My ComputerSystem Spec
  2.    21 May 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Code:
    ffffe701`9bbb00a8  fffff803`4d4d4201*** WARNING: Unable to verify timestamp for aswbidsdrivera.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswbidsdrivera.sys
     aswbidsdrivera+0x14201
    
    ffffe701`9bbb0210  fffff803`4c76cb80*** WARNING: Unable to verify timestamp for aswSP.sys
    *** ERROR: Module load completed but symbols could not be loaded for aswSP.sys
     aswSP+0x7cb80
    Driver Description: avast! Self Protection Driver
    Driver Update Site: http://support.avast.com/


    Also see a lot of video activity in the thread trace:
    Code:
    ffffe701`9bbaf4e8  fffff803`4de80000 dxgkrnl!ADAPTER_RENDER::GdiNodeSupportsGpuVa <PERF> (dxgkrnl+0x0)
    ffffe701`9bbaf4f0  fffff803`4def6628 dxgkrnl!__PchSym_ <PERF> (dxgkrnl+0x76628)
    ffffe701`9bbaf4f8  fffff803`4de80000 dxgkrnl!ADAPTER_RENDER::GdiNodeSupportsGpuVa <PERF> (dxgkrnl+0x0)
    ffffe701`9bbaf500  fffff803`4def65b0 dxgkrnl!__PchSym_ <PERF> (dxgkrnl+0x765b0)
    ffffe701`9bbaf508  fffff803`4de80000 dxgkrnl!ADAPTER_RENDER::GdiNodeSupportsGpuVa <PERF> (dxgkrnl+0x0)
    ffffe701`9bbaf510  fffff803`4def85cc dxgkrnl!__PchSym_ <PERF> (dxgkrnl+0x785cc)
    ffffe701`9bbaf518  fffff802`75097000 nt!TmInitSystemPhase2 <PERF> (nt+0x0)
    ffffe701`9bbaf520  fffff802`7543666c nt!BcpDisplayParameters <PERF> (nt+0x39f66c)
    ffffe701`9bbaf528  fffff802`750a35dc nt!KiPreprocessFault+0xb8
    ffffe701`9bbaf530  ffff910d`833bc5d0
    ffffe701`9bbaf538  fffff803`4fe125d7 nvlddmkm+0x1b25d7
    So it looks like you may have a couple problems. First get rid of Avast. RUn with the built in Windows Defender, see if that helps.

    Next, Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem. If not try using older Nvidia drivers.
      My ComputersSystem Spec
  3.    04 Jun 2017 #3
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Attachment 138013Okay I Did as you asked, It just BSOD again on me while using obs studio streaming. here is the latest logs.
      My ComputerSystem Spec
  4.    04 Jun 2017 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Your Nvidia driver is version 382.05. The latest in the Nvidia web site for the 580 is 382.33. Give that a try using DDU to get rid of all Nvidia first.

    Not much useful info in the latest dump.

    Edit: Also just noticed the dates are all screwed up on the files on your computer. For instance, look at drivers.txt.

    Not sure what effect that has on anything but if I were you, I would do an image backup using Macrium Reflect (Free or Pr) to an external hard drive then do a Clean Install of the Creators Update (15063). Next do a Windwos Update to get to the latest build which is 15063.322 then restore data and install software.

    Follow this tutorial: Windows 10 - Clean Install
      My ComputersSystem Spec
  5.    04 Jun 2017 #5
    Join Date : Apr 2017
    Posts : 8,754
    windows 10 professional version 1607 build 14393.969 64 bit

    In addition to the bsod these were some additional things in the event log:

    There were a very large number (> 100): The IO operation at logical block address Disk 0 was retried.

    Interpreting Event 153 Errors Ntdebugging Blog

    When you have completed the steps in Ztuckers posts 2 and 4 run these studies:

    HD sentinel: Hard Disk Sentinel - HDD health and temperature monitoring
    Sea tools for windows smart, short, and long generic
    SeaTools | Seagate

    In administrative command prompt run chkdsk /x /f /r (this may take many hours so plan to run it overnight)


    In administrative command prompt type or copy and paste these commands:

    1) winver (in the pop up view your windows version and build and post into the forum)
    There were some windows updates that failed. Did you have any KB# that failed to update with error codes?
    Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Camera.
    Installation Failure: Windows failed to install the following update with error 0x80246007: Paid Wi-Fi & Cellular.
    Installation Failure: Windows failed to install the following update with error 0x80246007: Microsoft People.
    Installation Failure: Windows failed to install the following update with error 0x80246007: Microsoft Sticky Notes.
    Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Calculator.
    Installation Failure: Windows failed to install the following update with error 0x80246007: Windows Voice Recorder.


    2) sfc /scannow

    3) dism /online /cleanup-image /restorehealth

    On 5/17 there was windows store corruption. If have any problems with the windows store consider running the troubleshooter: control panel > troubleshooting > left pane click view all > Windows store apps.


    The startup displays both Avast and Windows defender. How come both are on at startup?
      My ComputerSystem Spec
  6.    05 Jun 2017 #6
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Alright, so I am guessing that the OS is corrupt due to the blue screens I have been getting and everything else. The drive that is in it is a SSD that is pretty new. What I am going to do is Wipe and reload the PC. I am sure windows 10 will try to install the Nvidia drivers so I will the use DDU and remove them. I will then Install just install the latest display driver from Nvidia with the Physic driver. Can I also install the hd audio driver? Any other advice on doing a wipe and reload?
      My ComputerSystem Spec
  7.    05 Jun 2017 #7
    Join Date : Apr 2017
    Posts : 8,754
    windows 10 professional version 1607 build 14393.969 64 bit

    The status of the operating system can be checked with the above scannow and restorehealth commands.
    Most bsod are due to misbehaving drivers, some are due to misbehaving software.
    At this juncture you can reinstall the os by performing an in place upgrade (allows you to keep files and applications), perform a clean install deleting partitions and formatting the drive, or continue troubleshoot processing minidumps and event logs and performing dignostic studies to rule in/out problems.

    If you have all of your files backed up and choose to perform a clean install that is best done with a bootable windows 10 iso. The iso can then be used to repair the operating system in the future, and can be used on other computers.

    This is a link for a clean install:

    Clean Install Windows 10 Windows 10 Installation Upgrade Tutorials


    This is a link for a repair or in place upgrade:

    Repair Install Windows 10 with an In-place Upgrade Windows 10 Installation Upgrade Tutorials
      My ComputerSystem Spec

 


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