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  1.    16 May 2017 #1
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10

    0x00000119 ntoskrnl.exe+16c310


    Okay, so I when to wake up my monitor from "sleep" and when I did there was just a black screen and then my computer started up, even though it was already on. After I go to the desktop I download BlueScreenView because I had the suspicion that it was a BSOD and from the dump, it was so I have come here for help with this issue.

    I have also had an issue recently where I can't wake my computer from sleep without a reboot, so I disabled sleep from right now.

    About my CPU and GPU, my CPU is OC'd to 4.4Ghz and my GPU is running at its out of the box "stock" overclock. Also, I reinstalled Win 10 just recently as well.
      My ComputersSystem Spec
  2.    19 May 2017 #2
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial for the installation part AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
      My ComputersSystem Spec
  3.    23 May 2017 #3
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Quote Originally Posted by axe0 View Post
    Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial for the installation part AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums
    Okay thanks, I will give this a try and see what happens.
      My ComputersSystem Spec
  4.    23 May 2017 #4
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Just tested it out with no luck, the drivers installed just fine that way but I had the same issue.
      My ComputersSystem Spec
  5.    23 May 2017 #5
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Was the same issue difficulty awaking from sleep or bsod or both? If it was another bsod please keep sending the minidump files until it is fixed.

    In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
    If there were any integrity violations that were or were not fixed please report. Or if they were not able to complete please report.

    Until the bsod is completely fixed you can place the computer in clean boot to reduce or eliminate the bsod. Often you will end up with the fastest boot times.

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows
      My ComputerSystem Spec
  6.    23 May 2017 #6
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    I checked with BlueScreenView and found a dump file from the 20th, at that time I was NOT running with the drivers installed the way that you asked me. I have added the files here.

    As for the issues that I have had after the reinstalled drivers, all that I can test is the sleep which is still hit and miss. Sometimes it will work and sometimes it will not display something buy everything will still be held in RAM after I do the reboot. But I also have not used my PC enough after the reinstall to run into an issue. Also, I never get a BSOD but there are dump files from stuff I never even known that had happened.
      My ComputersSystem Spec
  7.    23 May 2017 #7
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Was the same issue difficulty awaking from sleep or bsod or both? If it was another bsod please keep sending the minidump files until it is fixed.

    In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
    If there were any integrity violations that were or were not fixed please report. Or if they were not able to complete please report.

    Until the bsod is completely fixed you can place the computer in clean boot to reduce or eliminate the bsod. Often you will end up with the fastest boot times.

    How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki


    https://support.microsoft.com/en-us/...oot-in-windows
    I ran the tests and they both ran just fine without any issues. Also, I disabled a few programs on boot but not all going to see what happens.
      My ComputersSystem Spec
  8.    23 May 2017 #8
    Join Date : Apr 2017
    Posts : 8,639
    windows 10 professional version 1607 build 14393.969 64 bit

    Let's see if this can be fixed by turning off fast boot:
    win + x simultaneously then click power options
    click choose what the power buttons do
    click change settings that are currently available
    uncheck turn on fast startup
    save changes and reboot

    Check your boot and shutdown times.
    Sometimes it can be left off other times rechecking fast startup seems to allows a reset

    Let us know the progress.
      My ComputerSystem Spec
  9.    23 May 2017 #9
    Join Date : Oct 2016
    On, Canada
    Posts : 45
    Windows 10
    Thread Starter

    Quote Originally Posted by zbook View Post
    Let's see if this can be fixed by turning off fast boot:
    win + x simultaneously then click power options
    click choose what the power buttons do
    click change settings that are currently available
    uncheck turn on fast startup
    save changes and reboot

    Check your boot and shutdown times.
    Sometimes it can be left off other times rechecking fast startup seems to allows a reset

    Let us know the progress.
    Okay so I disable fast startup and here are my times before and after.

    With Fast Startup: Boot: 24 Sec Shutdown: 10 Sec
    Without Fast Startup: Boot: 23.7 Sec Shutdown: 5.5 Sec
    This was all done with a few of the programs disabled on startup, mainly the ones I don't need right away.

    Now when I put my PC into sleep it is not to get fast boot times it is to save what I was working on so I can continue where I left off without reopening the files. I also tried sleep and when the computer booted it acted like the PC was fully shutdown so nothing was saved.
      My ComputersSystem Spec
  10.    24 May 2017 #10
    Join Date : Jun 2015
    Posts : 12,855
    Windows 10 Pro

    @zbook is on a good path, but I doubt fast startup causes a 0x9C which basically indicates a hardware error occured.
    I recommend to run the below instructed stress tests and post the requested results.
    Please read the instructions carefully, most of the asked questions are answered in either the instructions or the tutorial.
    If you have any question after reading the tutorial and instruction, please don't hesitate to ask.
    Code:
    Event[3560]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-05-20T15:10:36.851
      Event ID: 16
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-GKV5H8I
      Description: 
    Windows failed to resume from hibernate with error status 0xC0000001.






    0x00000119 ntoskrnl.exe+16c310 STOP 0x124 Troubleshooting 0x00000119 ntoskrnl.exe+16c310
    Read carefully before proceeding.


    warning   Warning
    If you're overclocking your system, revert back to stock clocks now.

    Note   Note
    Test the system once the overclock is removed before continuing with the steps outlined below.


    Part One: CPU Stress Test
    Part Two: MemTest86+ RAM Diagnostic
    Part Three: Hard Drive Diagnostics
    Part Four: GPU Stress Test




    0x00000119 ntoskrnl.exe+16c310 ONE 0x00000119 ntoskrnl.exe+16c310
     CPU TEST

    Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

    warning   Warning
    Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.




    0x00000119 ntoskrnl.exe+16c310 TWO 0x00000119 ntoskrnl.exe+16c310
     RAM TEST

    Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

    Note   Note


    MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.


    Make a photo of the result and post it please.

    Addition:
    If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
    If errors show up and you see them a lot later, no problem, the errors don't affect the test.




    0x00000119 ntoskrnl.exe+16c310 Diagnostics Test 0x00000119 ntoskrnl.exe+16c310
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums




    0x00000119 ntoskrnl.exe+16c310 FOUR 0x00000119 ntoskrnl.exe+16c310
     GPU TEST

    Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

    Note   Note
    Run Furmark for around 30 minutes.

    warning   Warning
    Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

    Make a photo of the result and post it.

    In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor
    • the frequency of the GPU,
    • the GPU memory clock,
    • the temperature,
    • the power,
    • the load on the GPU,
    • Etc.

    I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.
      My ComputersSystem Spec

 
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