0x00000119 ntoskrnl.exe+16c310

ItsTheYoshi · 16 May 2017

Okay, so I when to wake up my monitor from "sleep" and when I did there was just a black screen and then my computer started up, even though it was already on. After I go to the desktop I download BlueScreenView because I had the suspicion that it was a BSOD and from the dump, it was so I have come here for help with this issue.

I have also had an issue recently where I can't wake my computer from sleep without a reboot, so I disabled sleep from right now.

About my CPU and GPU, my CPU is OC'd to 4.4Ghz and my GPU is running at its out of the box "stock" overclock. Also, I reinstalled Win 10 just recently as well.

axe0 · 19 May 2017

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial for the installation part

AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

ItsTheYoshi · 23 May 2017

axe0 said:

Please uninstall everything of AMD using Display Driver Uninstaller and install new drivers from AMD. Be sure to install as less as possible software using custom/advanced options, you can use this tutorial for the installation part

AMD Graphics Drivers - Install Without Catalyst Install Manager - Windows 7 Help Forums

Okay thanks, I will give this a try and see what happens.

ItsTheYoshi · 23 May 2017

Just tested it out with no luck, the drivers installed just fine that way but I had the same issue.

zbook · 23 May 2017

Was the same issue difficulty awaking from sleep or bsod or both? If it was another bsod please keep sending the minidump files until it is fixed.

In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
If there were any integrity violations that were or were not fixed please report. Or if they were not able to complete please report.

Until the bsod is completely fixed you can place the computer in clean boot to reduce or eliminate the bsod. Often you will end up with the fastest boot times.

How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

https://support.microsoft.com/en-us/...oot-in-windows

ItsTheYoshi · 23 May 2017

I checked with BlueScreenView and found a dump file from the 20th, at that time I was NOT running with the drivers installed the way that you asked me. I have added the files here.

As for the issues that I have had after the reinstalled drivers, all that I can test is the sleep which is still hit and miss. Sometimes it will work and sometimes it will not display something buy everything will still be held in RAM after I do the reboot. But I also have not used my PC enough after the reinstall to run into an issue. Also, I never get a BSOD but there are dump files from stuff I never even known that had happened.

ItsTheYoshi · 23 May 2017

zbook said:

Was the same issue difficulty awaking from sleep or bsod or both? If it was another bsod please keep sending the minidump files until it is fixed.

In administrative command prompt run: sfc /scannow and dism /online /cleanup-image /restorehealth
If there were any integrity violations that were or were not fixed please report. Or if they were not able to complete please report.

Until the bsod is completely fixed you can place the computer in clean boot to reduce or eliminate the bsod. Often you will end up with the fastest boot times.

How to perform a Clean Boot in Windows 10 - TechNet Articles - United States (English) - TechNet Wiki

https://support.microsoft.com/en-us/...oot-in-windows

I ran the tests and they both ran just fine without any issues. Also, I disabled a few programs on boot but not all going to see what happens.

zbook · 23 May 2017

Let's see if this can be fixed by turning off fast boot:
win + x simultaneously then click power options
click choose what the power buttons do
click change settings that are currently available
uncheck turn on fast startup
save changes and reboot

Check your boot and shutdown times.
Sometimes it can be left off other times rechecking fast startup seems to allows a reset

Let us know the progress.

ItsTheYoshi · 23 May 2017

zbook said:

Let's see if this can be fixed by turning off fast boot:
win + x simultaneously then click power options
click choose what the power buttons do
click change settings that are currently available
uncheck turn on fast startup
save changes and reboot

Check your boot and shutdown times.
Sometimes it can be left off other times rechecking fast startup seems to allows a reset

Let us know the progress.

Okay so I disable fast startup and here are my times before and after.

With Fast Startup: Boot: 24 Sec Shutdown: 10 Sec
Without Fast Startup: Boot: 23.7 Sec Shutdown: 5.5 Sec
This was all done with a few of the programs disabled on startup, mainly the ones I don't need right away.

Now when I put my PC into sleep it is not to get fast boot times it is to save what I was working on so I can continue where I left off without reopening the files. I also tried sleep and when the computer booted it acted like the PC was fully shutdown so nothing was saved.

axe0 · 24 May 2017

@zbook is on a good path, but I doubt fast startup causes a 0x9C which basically indicates a hardware error occured.
I recommend to run the below instructed stress tests and post the requested results.
Please read the instructions carefully, most of the asked questions are answered in either the instructions or the tutorial.
If you have any question after reading the tutorial and instruction, please don't hesitate to ask.

Code:

Event[3560]:
  Log Name: System
  Source: Microsoft-Windows-Kernel-Boot
  Date: 2017-05-20T15:10:36.851
  Event ID: 16
  Task: N/A
  Level: Error
  Opcode: Info
  Keyword: N/A
  User: S-1-5-18
  User Name: NT AUTHORITY\SYSTEM
  Computer: DESKTOP-GKV5H8I
  Description: 
Windows failed to resume from hibernate with error status 0xC0000001.

STOP 0x124 Troubleshooting

Read carefully before proceeding.

Warning

If you're overclocking your system, revert back to stock clocks now.

Note

Test the system once the overclock is removed before continuing with the steps outlined below.

Part One: CPU Stress Test
Part Two: MemTest86+ RAM Diagnostic
Part Three: Hard Drive Diagnostics
Part Four: GPU Stress Test

ONE

CPU TEST

Run Prime95 and/or IntelBurnTest to stress test your CPU. Prime95 - Stress Test Your CPU - Windows 10 Forums & CPU - Stress Test Using IntelBurnTest - Windows 7 Help Forums

Warning

Your CPU temperatures will rise quickly while under this stress test. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.

TWO

RAM TEST

Run MemTest86+ to analyse your RAM. MemTest86+ - Test RAM - Windows 10 Forums

Note

MemTest86+ needs to be run for at least 8 complete passes for conclusive results. Set it running before you go to bed and leave it overnight. We're looking for zero errors here. Even a single error will indicate RAM failure.

Make a photo of the result and post it please.

Addition:
If errors show up you can stop the test, remove all sticks but 1 and test this single stick in each slot for 8 passes or until errors show, switch sticks and repeat.
If errors show up and you see them a lot later, no problem, the errors don't affect the test.

Diagnostics Test

HDD TEST

Note

Please run HDTune first, in the order posted!

Run HDTune to

check the health,
scan for errors, no quick scan but full scan
run a benchmark.

It may take some time, but please take the time you need to perform it properly.
When above is done please make screenshots of the following

the health,
the error scan,
the benchmark incl. following
- transfer rate,
- access time,
- burst rate,
- cpu usage.

Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
Run the long test.

Note

Do not run SeaTools on an SSD as the results will be invalid.

Make a photo of the result and post it.

Run chkdsk
Disk Check - Windows 7 Help Forums
Use option TWO with parameter /r
Upload the chkdsk log

Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums

FOUR

GPU TEST

Run Furmark to stress test your GPU. FurMark - GPU Stress Test - Windows 10 Forums

Note

Run Furmark for around 30 minutes.

Warning

Your GPU temperatures will rise quickly while Furmark is running. Keep a keen eye on them and abort the test if overheating occurs.

Make a photo of the result and post it.

In Furmark you can find a tool called 'GPU-Z' (if you want to install GPU-Z is up to you), when GPU-Z is open click on the 'Sensors' tab, on this tab you can monitor

the frequency of the GPU,
the GPU memory clock,
the temperature,
the power,
the load on the GPU,
Etc.

I would like you to make a screenshot of GPU-Z after you have either cancelled Furmark for any reason or Furmark is finished, post this screenshot in your next reply with the result of Furmark.