BSOD random restarts on new hardware, error 0x00000124

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  1. Posts : 564
    Windows 10 Pro x64 21H1
       #11

    If you don't get anymore BSODs after uninstalling the software, then that may have been your issue, but just to be aware that even though the Intel processor diagnostics came out clean, there is still a chance it can fault while being running and idle for long periods of time.
      My Computer


  2. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #12

    Okay, so it is not ASUS software causing the problem. Just caught a fresh BSOD with my favorite 0x124 error. WinDbg outputs pretty much the same error log so I am attaching it just in case. Not sure if full system log would be more useful than the minidump, but I have it too if someone needs it.

    @lmaneke Could you please point to the lines in the minidump that indicate cache or integrated graphics problems? Could you also share these links with similar 7700k and 6700k failures? I am so sick of this problem, so it would be very nice to make sure that it is a processor causing it, and replace it eventually.

    Thank you!


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  3. Posts : 14,903
    Windows 10 Pro
       #13

    lmaneke said:
    According to the dmp, your BSOD is being caused by a faulty CPU. There appears to be an issue with either data releasing from the cache, or a problem over time causing the integrated GPU on the CPU to fail.

    I done more research to confirm this, and it appears this has been a problem with some 7700Ks and also with the 6700k.

    Failure error is 0x124, which points to CPU failure.

    You may want to begin a RMA on the CPU.
    The CPU is the one that reports hardware errors, doesn't automatically make it the cause. If that would be, 0x124 crashes weren't a difficult kind to troubleshoot.
    @eeaga, follow BSOD - Posting Instructions - Windows 10 Forums, not only hardware can cause hardware errors.
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  4. Posts : 564
    Windows 10 Pro x64 21H1
       #14

    What cause this problem? BSOD 0x124 - Graphics Cards

    Bug Check 0x124: WHEA_UNCORRECTABLE_ERROR - Windows 10 hardware dev

    axe0 - There was one website that showed that a guy replaced his 6700K from getting this error, but the site is down and I can't pull it up. I can't verify the credibility of the website, but it appears credible since it said Microsoft MVP Professional.

    And yes you are right. Hardware doesn't always cause hardware errors. Bad drivers can also cause hardware errors, but also in my experience with failed hardware, it's very difficult to rule out the CPU or Motherboard that is the cause.

    Eeaga - have you tried going into safe mode and seeing if the error occurs there?

    As anyway, here are some links of people having this same error.

    0x124 BSOD - Windows 7 Help Forums

    BSOD Stop 0x124 Solved - Windows 7 Help Forums
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  5. Posts : 564
    Windows 10 Pro x64 21H1
       #15

    eeaga said:
    Okay, so it is not ASUS software causing the problem. Just caught a fresh BSOD with my favorite 0x124 error. WinDbg outputs pretty much the same error log so I am attaching it just in case. Not sure if full system log would be more useful than the minidump, but I have it too if someone needs it.

    @lmaneke Could you please point to the lines in the minidump that indicate cache or integrated graphics problems? Could you also share these links with similar 7700k and 6700k failures? I am so sick of this problem, so it would be very nice to make sure that it is a processor causing it, and replace it eventually.

    Thank you!


    I am not able to pull up the website as the site is down. They had a post about a 7700k and 6700k that had this issue, user replaced it, and all was normal. Yet since it is down, it makes me question the credibility of the site, so if it's bad credibility, I do apologize.

    I'm saying, that looking at the dumps, and looking at all the forums online, that this BSOD is either caused by a failed CPU overclock, bad graphics card, RAM, and hard disk. Some have reported that bad voltages to the CPU and RAM caused these issues.

    I am only trying to help on this issue. I could be completely wrong on the cause, but there is obviously a problem here.
      My Computer


  6. Posts : 14,903
    Windows 10 Pro
       #16

    There are many things that could cause hardware issues,
    - Hardware failure, improper seating, loose cabling, overheating, overclocking, drivers, software, BIOS

    There are enough threads on this site with the same BSOD but somehow different, Windows 10 Forums
    Also this one Windows 7 Forums is the largest help and support community, providing friendly help and advice for Microsoft Windows 7 Computers such as Dell, HP, Acer, Asus or a custom build. - Search Results for 0x124
    And this one, Windows 8 Forums - Search Results


    And a few other sites that are currently under maintenance

    @eeaga, a full dump won't be necessary. Often multiple minidumps is enough to get a pattern which is what we need with this particular BSOD :)
    Please provide the other logs too, they can be quite useful from time to time, see my previous post.
      My Computers


  7. Posts : 564
    Windows 10 Pro x64 21H1
       #17

    Axe - You are correct. Looks like many problems can cause this issue. Yet I still have a lot to learn, as I've had 2 machines that I owned personally that had this exact BSOD, and one machine was a bad motherboard, and the other was a bad RAM stick and Hard drive.
      My Computer


  8. Posts : 24
    Microsoft Windows 10 Pro 64-bit 15063 Multiprocessor Free
    Thread Starter
       #18

    Thanks for helping guys. Log Collector output is attached.

    I will go through the things I've tried once again:
    1) MemTest86+ 15 passes - no errors
    2) Prime95 different tests 4-5 hours in total - no errors
    3) System File Checker - no corrupt files detected
    4) Intel Processor Diagnostic - all tests passed
    5) Updated all drivers
    6) Updated SSD firmware
    7) Updated Windows just now before generating Log Collector report
    8) Tried different OS; Linux also crashes but does not report errors in the logs

    I am also attaching a screenshot of HWMonitor so you can see min/max temperatures and voltages under load (during Prime95 tests). Maybe this will help.

    Now, after having some experience with 0x124 BSODs, I've noticed that it usually happens during some graphics load e.g. playing a movie with VLC, Games, fancy flash web sites... Not sure though, this is just an observation.
      My Computer


  9. Posts : 14,903
    Windows 10 Pro
       #19

    You reinstalled the OS or did an upgrade, because the event logs and dumps have been wiped.

    2) Prime95 different tests 4-5 hours in total - no errors
    Each test should be run for a couple of hours minimum, or do you mean each test 4-5h?
      My Computers


  10. Posts : 564
    Windows 10 Pro x64 21H1
       #20

    I wondering if you couldn't turn the turbo core technology off on the CPU, which can be shut off in the BIOS. The max turbo core is 4.5 GHz, and it's going about 30 MHz above that.

    Not saying the turbo core technology is the problem, but it's a good thing to test.
      My Computer


 

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