random BSOD when playing games, Driver IRQL, ETD.sys

Jooshuar · 16 May 2017

Hi,
I've been getting random blue screens since i got my laptop a year ago, i've been getting blue screens when playing games like Overwatch and Smite. The blue screens are not constant but they come up every once a month.

The blue screens would say: DRIVER_IRQL_NOT_LESS_OR_EQUAL (ETD.sys)

Attachment 135275

philc43 · 17 May 2017

Here are the details of the ETD,sys driver on your system:

Code:

1: kd> lmvm etd
Browse full module list
start             end                 module name
fffff805`17310000 fffff805`17383000   ETD      T (no symbols)           
    Loaded symbol image file: ETD.sys
    Image path: \SystemRoot\system32\DRIVERS\ETD.sys
    Image name: ETD.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Sep 10 12:42:13 2015 (55F16C95)
    CheckSum:         00078693
    ImageSize:        00073000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

If you can find a driver for the smart pad that is more recent try updating it.

Jooshuar · 17 May 2017

I've managed to update my smart pad and other drivers through the device manager. I hope I will not be getting any more blue screens of death in the future.

Thanks for helping me out.

Jooshuar · 05 Jun 2017

Ok, so I have come across another blue screen of death during my gaming sessions when I try to update my drivers it says that they are currently up to date with the latest versions. I have attached a latest dm log collector on this.Attachment 138202

I am unsure on what to do next to prevent any future blue screens.
Please help.

philc43 · 06 Jun 2017

There are no new crash dumps in the log files for me to analyse. Make sure everything is configured right for saving these dump files: Configure Windows 10 to Create Minidump on BSOD

Some things I notice from the other log files:

You have a few instances of where Fast Start is failing - it might be better to turn off Fast start-up if it is not working well.
Turn On or Off Fast Startup in Windows 10

You seem to have a number of AV programs running - Kaspersky, McAfee and Windows Defender. Sometimes these can conflict so I would run with just Windows Defender while you are troubleshooting. Use the uninstallers from here to make sure they are completely removed: Anti Virus (AV) stand alone removal tools

Jooshuar · 06 Jun 2017

I have uninstalled Kaspersky and McAfee and disabled fast startup.
I have also checked how memory dumps are created and it was already set to automatic when writing debugging information. I guess the system was not able to log it.

Jooshuar · 11 Jul 2017

Hello again, I have come across another BSOD while gaming and I still get the same error 'driver_irql_not_less_or_equal (etd.sys)' this time I have tried disabling my touchpad since i use a wired mouse anyway on my laptop but I still get the error.

Attachment 143501

zbook · 12 Jul 2017

Code:

BugCheck D1, {ffff8a0f4309f782, 2, 0, fffff80f8e903fd8}

*** WARNING: Unable to verify timestamp for ETD.sys
*** ERROR: Module load completed but symbols could not be loaded for ETD.sys
Probably caused by : ETD.sys ( ETD+23fd8 )

ETD.sys

ELAN PS/2 Port Smart Pad

OEM - none at: http://www.emc.com.tw/eng/st_tpn_sp.asp

Code:

fffff803`ac4037c8  fffff80f`8edcd626Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvcvi.inf_amd64_632f99892e9ad691\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x10d626

Code:

ffffc681`762463b8  fffff805`143c0fdcUnable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for igdkmd64.sys*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys igdkmd64+0x110fdc

Code:

igfx         igfx                   igfx                   Kernel        Manual     Running    OK         TRUE        FALSE        20,480            5,292,032   0          08/03/2017 18:38:22    C:\WINDOWS\system32\DRIVERS\igdkmd64.sys         8,192

igdkmd64.sys

Intel Graphics driver

http://downloadcenter.intel.com/Default.aspx

Code:

fffff803`8cdcb5a8  fffff802`193eb502Unable to load image \SystemRoot\System32\DriverStore\FileRepository\nvcvi.inf_amd64_ceefd6ec7a90f2e8\nvlddmkm.sys, Win32 error 0n2*** WARNING: Unable to verify timestamp for nvlddmkm.sys*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys nvlddmkm+0x10b502

nvlddmkm.sys

nVidia Video drivers

http://www.nvidia.com/Download/index.aspx
Get from OEM for laptops

Code:

{Registry Hive Recovered} Registry hive (file): '\??\C:\Users\basta\AppData\Local\Microsoft\Windows\UsrClass.dat' was corrupted and it has been recovered. Some data might have been lost.

Code:

Windows failed fast startup with error status 0xC00000D4.

Open administrative command prompt and type or copy and paste:

1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)

2) sfc /scannow

3) dism /online /cleanup-image /restorehealth

4) chkdsk /scan

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread

5) perform windows updates and post any failed KB# and error code

6) confirm that you updated ELAN PS/2 Port Smart Pad using device manger

7) confirm that you uninstalled all antivirus programs using the specially designed antivirus uninstall tools.
Kaspersky: Removal tool
Mcafee: McAfee Consumer Products Removal tool Download

8) please confirm that you are only using windows defender

9) Uninstall all Nvidia drivers/softwareThe best way to do this is to uninstall everything of Nvidia using Display Driver Uninstaller and install new drivers from the NVidia website.
When you do this be sure the "clean install" box is checked and only install the Graphics driver and the PhysX driver.
Display Driver Uninstaller Download version 17.0.6.7: Official Display Driver Uninstaller DDU Download

10) Update the Intel graphics driver by downloading a new driver for your computers configuration and operating system: Drivers & Software

11) download and install the Intel driver update utility: IntelÂ® Driver Update Utility

12) confirm that you have turned off Windows fast startup:
Turn On or Off Fast Startup in Windows 10 Windows 10 Performance Maintenance Tutorials

13) Make sure that there is no over clocking while troubleshooting.

Sometimes there are problems in the bios that produce bsod.
The bios in your computer: BIOS Version/Date American Megatrends Inc. 1.03.01, 21/07/2015

Please check to see if this is the most up to date version.

To ensure that there are no improper bios settings please reset the bios.

Sometimes there can be failure to boot after resetting the bios.

So please make sure your files are backed up.

Please make a backup image with Macrium:

Macrium Software | Macrium Reflect Free: Macrium Software | Macrium Reflect Free
And please create a restore point.

How to Clear Your Computers CMOS to Reset BIOS Settings:

How to Clear Your Computers CMOS to Reset BIOS Settings

3 Ways to Reset Your BIOS - wikiHow:

3 Ways to Reset Your BIOS - wikiHow

14) Run memtest86+ version 5.01 for at least 8 runs.
This may take many hours so plan to run it overnight.Memtest86+ - Advanced Memory Diagnostic Tool
When Memtest86+ has completed 8 or more runs make an image of the results to post into the thread.
Memory problems. - Microsoft Community
MemTest86+ - Test RAM Windows 10 BSOD Tutorials

philc43 · 13 Jul 2017

Jooshuar said:

Hello again, I have come across another BSOD while gaming and I still get the same error 'driver_irql_not_less_or_equal (etd.sys)' this time I have tried disabling my touchpad since i use a wired mouse anyway on my laptop but I still get the error.

Attachment 143501

The ETD.sys driver is the same as the one when I first posted about this back in May.

Code:

0: kd> lmvm etd
Browse full module list
start             end                 module name
fffff80f`8e8e0000 fffff80f`8e953000   ETD      T (no symbols)           
    Loaded symbol image file: ETD.sys
    Image path: \SystemRoot\system32\DRIVERS\ETD.sys
    Image name: ETD.sys
    Browse all global symbols  functions  data
    Timestamp:        Thu Sep 10 12:42:13 2015 (55F16C95)
    CheckSum:         00078693
    ImageSize:        00073000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

It would seem that the driver has reverted back again so you need to update it as you did before. Double-check in device manager to make sure it is updated by looking for the driver version and date.

Jooshuar · 13 Jul 2017

Windows version: 1607 (OS Build 14393.1480)

Microsoft Windows [Version 10.0.14393](c) 2016 Microsoft Corporation. All rights reserved.C:\WINDOWS\system32>winverC:\WINDOWS\system32>sfc /scannowBeginning system scan. This process will take some time.Beginning verification phase of system scan.Verification 100% complete.Windows Resource Protection did not find any integrity violations.

C:\WINDOWS\system32>chkdsk /scanThe type of the file system is NTFS.Volume label is Windows.Stage 1: Examining basic file system structure ... 567552 file records processed.File verification completed. 29672 large file records processed. 0 bad file records processed.

Stage 2: Examining file name linkage ... 674350 index entries processed.Index verification completed. 0 unindexed files scanned. 0 unindexed files recovered to lost and found.

Stage 3: Examining security descriptors ...Security descriptor verification completed. 53400 data files processed.CHKDSK is verifying Usn Journal... 39191104 USN bytes processed.Usn Journal verification completed.

Windows has scanned the file system and found no problems.No further action is required.

233306340 KB total disk space. 142279912 KB in 296822 files. 194912 KB in 53401 indexes. 0 KB in bad sectors. 691576 KB in use by the system. 65536 KB occupied by the log file. 90139940 KB available on disk.

4096 bytes in each allocation unit. 58326585 total allocation units on disk. 22534985 allocation units available on disk.C:\WINDOWS\system32>