irql_not_less_or_equal , system thread exception not handled ndu.sys

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  1. Posts : 37
    windows 10
       #1

    irql_not_less_or_equal , system thread exception not handled ndu.sys


    irql_not_less_or_equal , system thread exception not handled ndu.sys, clock watch dog timeout
    These BSOD happened many times. Already clean installed windows 10 creator update, and has updated all driver.
    I found the BSOD happened more while installing Steam games or other software. Not sure if it is related.
    I really hope the problem can be solved as I do my work mostly on my computer!

    dump file:
    https://drive.google.com/open?id=0B9...mk0Q1lwU2lqVk0
    Last edited by ztartennery; 16 May 2017 at 12:50.
      My Computer


  2. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #2

    Please read and follow the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    Never mind, I see the zip is included in the .rar file.
      My Computers


  3. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #3

    Not able to read your dumps due to a problem with the Microsoft symbol servers. Problem has been reported, just waiting for them to fix it.

    Meanwhile, I see in the msinfo32.nfo file that you are having a problem with NVIDIA Virtual Audio Device. From what I can find, newer Nvidia cards run audio right through the video card (Via HDMI). You have the latest Nvidia driver available, 382.05. Try this:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My Computers


  4. Posts : 37
    windows 10
    Thread Starter
       #4

    Ztruker said:
    Not able to read your dumps due to a problem with the Microsoft symbol servers. Problem has been reported, just waiting for them to fix it.

    Meanwhile, I see in the msinfo32.nfo file that you are having a problem with NVIDIA Virtual Audio Device. From what I can find, newer Nvidia cards run audio right through the video card (Via HDMI). You have the latest Nvidia driver available, 382.05. Try this:

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
    Thank you very much for your help! It is because I disabled it because I think I don't need it
      My Computer


  5. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #5

    If you are using the on-board sound then that is true. Check it again just to make sure.
      My Computers


  6. Posts : 37
    windows 10
    Thread Starter
       #6

    Ztruker said:
    If you are using the on-board sound then that is true. Check it again just to make sure.
    I am using Asus sound card Xonar ST
      My Computer


  7. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #7

    Okay, disabled is good then.

    Looked agaian and there actually are no dumps in the zip/rar file you uploaded. See if there is a C:\Windows\memory.dmp. If it's there then zip it and upload to a site like OneDrive then post a link to it here.
    Also please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD
      My Computers


  8. Posts : 37
    windows 10
    Thread Starter
       #8

    Ztruker said:
    Okay, disabled is good then.

    Looked agaian and there actually are no dumps in the zip/rar file you uploaded. See if there is a C:\Windows\memory.dmp. If it's there then zip it and upload to a site like OneDrive then post a link to it here.
    Also please make sure your PC is configured for small dump files:

    How to Configure Windows 10 to Create Dump Files on BSOD

    I can't find any memory.dmp at C:\Windows\ , but in Start up and recovery, it was set to be Automatic memory dump at %SystemRoot%\MEMORY.DMP

    update: It was deleted by a software and was fixed so that dump file will not be deleted again. If BSOD occurs again, I will post the link to my dump file.
      My Computer


  9. Posts : 37
    windows 10
    Thread Starter
       #9




    https://drive.google.com/open?id=0B9...mk0Q1lwU2lqVk0
    this is my dump file ziped, please
    I have also updated my attached zip file
      My Computer


  10. Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       #10

    The memory.dmp file is partially corrupted according to windbg, so I can't look at it.
    Code:
    THIS DUMP FILE IS PARTIALLY CORRUPT.
    KdDebuggerDataBlock is not present or unreadable.
    I downloaded it twice with same results.

    Run dm_log_collector again now that dumps aren't being deleted, see if any mini-dumps are there now in C:\Windows\minidump.
    Upload zip file in a new post if there are any, don't update the first post.
      My Computers


 

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