Windows 10: Frequent BSOD memory_management Solved

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  1.    11 Jun 2017 #11

    Hi, thanks again for your replies.

    1. Ram modules are identical and bought in a pack 4x4gb
    2. Malwarebytes is gone
    3. BIOS is the latest
    4. My Samsung SSD is SM951 M2 ACHI MZHPV256HDGL. Apparently as this is OEM there are no official firmware updates for this although I have seen sites with work around. Not sure what to do about this.
    5. I performed all these checks and the system seemd to pass them all.

    As I was uninstalling Malwarebytes (probably coincidence) the computer suddenly restarted. After this initial restart the machine began to restart more and more frequently to the point where it couldn't even get past the bios screen. After leaving the machine off for a while it would make it to windows but eventually it would restart and the frequency of restarts would increase again. Even if I left it in the BIOS it would eventually restart itself.

    I stripped the machine down and decided to replace the PSU ( a gold rated Seasonic) with another (Super Flower gold rated) and this stopped the restarting.

    I was wondering... could an unstable PSU cause the memory management BSODs? It's too early to tell perhaps but after the PSU replacement I received another BSOD "IRQL_NOT_LESS_OR_EQUAL" - I have attached the minidump for this.

    I feel like maybe we're getting close?

    Many thanks
    George

    IRQL_NOT_LESS_OR_EQUAL BSOD:
    061017-10937-01.zip
      My ComputerSystem Spec


  2. Posts : 5,345
    Windows 10 Pro X64 16299.19
       11 Jun 2017 #12

    Nothing useful in the dump unfortunately.

    What do you have connected to your computer?
    What mouse, keyboard?
    Any USB devices? If so what are they.
    Do you have a knock off Xbox controller?

    What I suggest is to disconnect everything you can and if possible replace the mouse and keyboard with USB connected ones.

    Try running that way and see what happens.

    Also, run dm_log_collector again and upload the zip file. Want to see the latest e3vent log entries.
      My ComputersSystem Spec

  3.    11 Jun 2017 #13

    Hi ztrucker.

    Currently I only have a usb mouse (Razer) and keyboard (Dell) connected.

    Prior to replacing the PSU a couple of days ago I had an external dvd drive and a Microsoft Wireless Controller (for official xbox gamepad).

    I also had a USB wifi adaptor/dongle attached but replaced that with a Asus PCI-E card when I swapped the PSU.

    Full log collector below for the past two crashes:
    DESKTOP-L224S2J-Sun_11_Jun_212230_16.zip

    Many thanks
    George
      My ComputerSystem Spec


  4. Posts : 5,345
    Windows 10 Pro X64 16299.19
       12 Jun 2017 #14

    Looking through the event log I see 30 of these:
    Code:
    Event[7440]:
      Log Name: System
      Source: Microsoft-Windows-Kernel-Boot
      Date: 2017-06-11T21:20:55.679
      Event ID: 29
      Task: N/A
      Level: Error
      Opcode: Info
      Keyword: N/A
      User: S-1-5-18
      User Name: NT AUTHORITY\SYSTEM
      Computer: DESKTOP-L224S2J
      Description: 
    Windows failed fast startup with error status 0xC00000D4.
    Disable Fast Startup, see if that helps: How to Turn On or Off Fast Startup in Windows 10
      My ComputersSystem Spec

  5.    16 Jun 2017 #15

    Hi Rich

    I disabled fast startup but still received another IRQL NOT LESS OR EQUAL .

    I've attached a new report, in case there's something else in this one.

    DESKTOP-L224S2J-16_06_2017__82529_97.zip

    Many thanks
    George
      My ComputerSystem Spec


  6. Posts : 5,345
    Windows 10 Pro X64 16299.19
       16 Jun 2017 #16

    Latest dump shows:
    Code:
    BugCheck A, {8, 2, 1, fffff80145a2db2c}
    Probably caused by : raspptp.sys ( raspptp!CtlDisconnectCallback+a7 )
    Driver Description: Peer-to-Peer Tunneling Protocol (Microsoft)

    Networking definitely involved. Any way you can switch to Ethernet instead of WiFi for awhile for testing purposes? If doing so resolves the problem then we need to look for a newer driver for your Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network adapter or replace it.Adapter
      My ComputersSystem Spec

  7.    21 Jun 2017 #17

    Hi Rich

    The Realtek RTL8192CU Wireless LAN 802.11n USB 2.0 Network Adaptor was replaced prior to the last couple of crashes. I've been running an ASUS PCI-Express WIFI card for a week or two now.

    I did go through and delete all the old Realtek USB wifi drivers from the system but this evening I've had another memory_management crash. I've attached the logs, hopefully this one has something interesting!

    DESKTOP-L224S2J-Wed_21_Jun_225048_62.zip

    Many thanks
    George
      My ComputerSystem Spec


  8. Posts : 5,345
    Windows 10 Pro X64 16299.19
       21 Jun 2017 #18

    The latest dump shows a problem with dxgmms2.sys.
    Code:
    BugCheck 1A, {41793, ffffe300f8bdcfd8, 1fc, 1fb}
    *** ERROR: Symbol file could not be found.  Defaulted to export symbols for dxgmms2.sys - 
    Probably caused by : dxgmms2.sys ( dxgmms2!VidMmInterface+3c6eb )
    Driver Description: DirectX Graphics MMS

    So this is definitely graphics related. I check the driver for your NVIDIA GeForce GTX 950 and it's a bit downlevel:
    Version 382.05 dated 1 May 2017. There is a newer version available:
    GeForce Game Ready Driver

    Version: 382.53 WHQL
    Release Date: 2017.6.9
    Operating System: Windows 10 64-bit
    Language: English (US)
    File Size: 423.35 MB

    Remove and install latest Nvidia drivers:

    I suggest completely uninstalling the Nvidia display drivers using Display Driver Uninstaller (DDU) from WagnardMobile (near bottom of page) then get the latest driver for you Nvidia card here: NVIDIA Driver Downloads

    Then do a custom install of only the NVidia graphics driver and the PhysX driver.

    See if that gets rid of the problem.
      My ComputersSystem Spec


  9. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #19

    If the NVidia does not completely fix the bsod check to see if you are using anything by Wacom.
    WTouch User Mode Driver
    Please uninstall and reinstall the software/driver for anything Wacom
    Can you use a wired connection as above and not use a router while troubleshooting?
    WacomPen Wacom Serial Pen HID D Wacom Serial Pen HID D Kernel Manual C:\WINDOWS\system32\drivers\wacompen.sys
    wacomrouterf Wacom Router Filter Dr Wacom Router Filter Dr Kernel C:\WINDOWS\system32\drivers\wacomrouterfilter.sys

    Are you using Adobe photoshop? lightroom.exe
    Can you uninstall and reinstall the software?

    Are you using any Garmin products? esu.exe
    Can you uninstall and reinstall them?
      My ComputerSystem Spec


  10. Posts : 8,733
    windows 10 professional version 1607 build 14393.969 64 bit
       21 Jun 2017 #20

    Code:
    A corruption was discovered in the file system structure on volume WD.
    A corruption was found in a file system index structure.  The file reference number is 0x5000000000005.  The name of the file is "\".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION"

    Code:
    A corruption was discovered in the file system structure on volume WD.
    A corruption was found in a file system index structure.  The file reference number is 0x5000000000005.  The name of the file is "\".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    A corruption was discovered in the file system structure on volume F:.
    A corruption was found in a file system index structure.  The file reference number is 0x3000000000fc1.  The name of the file is "\STEAM\steamapps\common\Counter-Strike Global Offensive\csgo\resource\flash\econ\weapons\cached".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    A corruption was discovered in the file system structure on volume WD.
    A corruption was found in a file system index structure.  The file reference number is 0x5000000000005.  The name of the file is "\".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".
    Code:
    A corruption was discovered in the file system structure on volume D:.
    A file system index structure contains entries that violate ordering rules.  The file reference number is 0xa000000001cd9.  The name of the file is "\FLAC".  The corrupted index attribute is ":$I30:$INDEX_ALLOCATION".  The corrupted subtree is rooted at entry number 0 of the index block located at Vcn 0x5.
    [CODE][A corruption was discovered in the file system structure on volume D:.
    The exact nature of the corruption is unknown. The file system structures need to be scanned online.
    /CODE]

    [CODE][Windows failed fast startup with error status 0xC00000D4./CODE]

    [CODE][Crash dump initialization failed!/CODE]


    Code:
    The file system structure on volume F: cannot be corrected.
    Please run the chkdsk utility on the volume F:.
    Code:
    The file system structure on volume D: cannot be corrected.
    Please run the chkdsk utility on the volume D:.


    Open administrative command prompt and type or copy and paste:
    1) winver (in the pop up about windows > view your windows version and build > type this information into the thread)
    2) sfc /scannow
    3) dism /online /cleanup-image /restorehealth
    When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on copy > paste into the thread


    On each drive please run one of these SMART tests and post images for each drive into the thread:
    http://crystalmark.info/software/Cry...o/index-e.html
    http://www.hdtune.com/
    https://www.hdsentinel.com/



    Please plan to open administrative command prompt and type or copy and paste:
    chkdsk /x /f /r
    Please run chkdsk in this format for all of your drives. It may take a long time to run so plan to run overnight.
      My ComputerSystem Spec


 
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