1.    11 May 2017 #1
    Join Date : May 2017
    Posts : 1
    Windows 10 Home

    Recurring BSOD couple, UNEXPECTED_STORRE + CRITICAL_PROCESS


    Hi guys, Iím new here and I joined because I canít really solve a problem that appeared recently (like 10 days ago), i hope you can give me some advices.
    When I use my laptot, while doing different things, the computer stops and blocks (even though I can swap between windows, buti f I click on something nothing happens), and after a few minutes the BSOD appears with the error: UNEXPECTED_STORE_EXCEPTION. Sometimes instead the BSOD appear more quickly with the error CRITICAL_PROCESS_DIED, once it was related to Avira, the next times to explorer.exe.

    The action that causes the BSOD can be random, like clicking on something, while saving a file, sometimes while doing nothing at all. i can say that it often happens when I restart my laptop when it is suspended, like after a few minutes after.
    I can Edit (I had to write this twice) because i had the same UNEXPECTED error when i clicked to add the zip file in this post, the it restarted successfully for the first time, when I pressed enter to enter the password it gave me CRITICAL PROCESS, and critical processa gain a second after it forcefully rebooted the following time.
    Whwn it happens and it restarts it canít reboot alone, normally it doesnít find how to booT (giving me and error , up to when ot proposes the pc restoration), or a few times i got to the screen that allows the selection of the keyboard language (as if recovering from zero). This happened less at the beginning, now as you can see muptiple times in a row, but usually the critical process here seems to be explorer (I once had a problem that it crashed when i did the right click but I succeded in solving it).
    I already did a disk check and a sfc scan but nothing was wrong, don't know if it could be a strange virus.

    Thanks in advance for the help ^^ hope I can solve this because I need my laptop for my work.
    If you need a better description /more info feel free to ask

    EDIT :loadedAttachment 134580
    Last edited by maranga93; 11 May 2017 at 15:28.
      My ComputerSystem Spec
  2.    13 May 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    The zip file you uploaded is empty. Please try again.
      My ComputersSystem Spec

 


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