After Creators Update - Blue Screen - After Switching User Accounts


  1. Posts : 24
    Windows 10
       #1

    After Creators Update - Blue Screen - After Switching User Accounts


    I'm having an issue since the Creators update.
    I have 3 user accounts on my Surface Book. Since the Creators update, after I switch user accounts I will get a blue screen restart. But it seems like this happens after I open Edge and play a YouTube video.
    That is the only scenario and it happens every time.

    The blue screen has the code:
    APC_INDEX_MISMATCH
    win32kfull.sys

    Any suggestions on what to do about this?
      My Computer


  2. Posts : 934
    Windows 10 Pro
       #2

    Attention:

    Before posting a BSOD thread, please read the instructions here: Blue Screen of Death (BSOD) Posting Instructions

    If you need to add new information, please make a new post in your initial BSOD thread. Please do not make an extra new thread.
      My Computer


  3. Posts : 1
    Windows 10 Pro x64
       #3

    sberti said:
    I'm having an issue since the Creators update.
    I have 3 user accounts on my Surface Book. Since the Creators update, after I switch user accounts I will get a blue screen restart. But it seems like this happens after I open Edge and play a YouTube video.
    That is the only scenario and it happens every time.

    The blue screen has the code:
    APC_INDEX_MISMATCH
    win32kfull.sys

    Any suggestions on what to do about this?
    I had this exact BSOD when I was about to type into a note in Google Keep in Chrome. I did earlier in the day have multiple domain users logged in. In addition, after I ran the Surface Diagnostics Utility I failed the system assessment test with:
    "ERROR: no adapter for device 0" repeated over and over again. I contacted MS Support and they told me I should download the Surface Recovery Image from Download a recovery image for Microsoft Surface. I'll let you guys know if that fixes the issue.
      My Computer


 

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