1.    05 May 2017 #1
    Join Date : May 2017
    Posts : 4
    Windows 10

    BSOD kmode exception not handled boot loop


    Hi,
    today I got a very ridiculous problem with my computer. First of all, CPU, RAM & mainboard are new since january (System Infos in my profile)

    I was away for a few minutes after watching youtube videos and I saw that my pc was in a boot loop with
    the bsod message KMODE_EXCEPTION_NOT_HANDELED.

    So first of all I plugged out all usb devices. Bsod still keeps. Then I plugged out my graphics card. Nothing changes.
    Then I tested my RAM with Memtest86+, no errors.

    Then I downloaded the newest Windows 10 ISO(from another computer), because I thought it was a Windows boot problem. So I burned the boot DVD but I couldn't start the setup. It showed "Please press any key to boot from CD/DVD.." But every time I pressed a key the cursor keeps blinking and nothing happend.

    Then I thought it could be a DVD drive fail and so I plugged in an external USB DVD drive. But with the same behavior. Then I plugged out the BIOS battery for a reset.

    Nothing changed.

    I tried Hirens Boot CD, the mini Windows XP wasn't loading because of an ACPI bluescreen but I was able to boot the lunix system this CD.

    Then back to the RAM, I plugged out one of two. Nothing changed. Then later the another one.

    Then I tried an older ISO, and the DVD was loading. But even before the language selection was showed I got the same bsod screen as always. And I know I already used this ISO to install my Windows 10 on this system.

    Then I plugged out every HDD, execpt a data HDD, and the internal DVD Drive. Nothing changed.


    So I dont't have any further ideas.

    Maybe you guys. I can not believe its the boad because its brand new. The RAM? No error In Memtest86+ and the linux was booted.


    Please help
      My ComputerSystem Spec
  2.    05 May 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Can you boot Linux again. If yes, zip the dumps from the Windows boot drive (may or may not be C: } in \Windows\minidump and upload the resulting zip file here.
      My ComputersSystem Spec
  3.    06 May 2017 #3
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Can you boot Linux again. If yes, zip the dumps from the Windows boot drive (may or may not be C: } in \Windows\minidump and upload the resulting zip file here.
    Thank you for your answer. I attached it here but I think they are all empty.
      My ComputerSystem Spec
  4.    06 May 2017 #4
    Join Date : Apr 2017
    Posts : 8,741
    windows 10 professional version 1607 build 14393.969 64 bit

    What is the make and model of your computer? Each computer manufacture has a F key to choose the boot device. For HP computers it is the F9 key. If you can find the F key then you may be able to boot to the windows 10 iso and use the windows troubleshooting menu. If you can not determine the F key you may be able to use the appropriate F key to boot to the bios and change the boot order so that the USB port is on top. Then you can reset with save files, in place upgrade, clean install, command prompt etc.
    Some computer manufacturers have bios UEFI diagnostics. If you can boot to the bios you may be able to run extensive checks or component tests. If your computer manufacturer has UEFI diagnostics by download you may be able to use linux.
      My ComputerSystem Spec
  5.    06 May 2017 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    @zbook, looks like a home built with a MSI Mainboard Z170A GAMING PRO CARBON LGA 1151 mother board, at least that's what his sopecs say. Manual is here: Support For Z170A GAMING PRO CARBON | Motherboard - The world leader in motherboard design | MSI USA

    According to it's specs, it has USB 3 and 2 ports.

    Entering BIOS Setup

    Please refer the following methods to enter BIOS setup.

    Press Delete key, when the Press DEL key to enter Setup Menu, F11 to enter Boot
    Menu
    message appears on the screen during the boot process.

    Use MSI FAST BOOT application. Click on GO2BIOS button and choose OK. The
    system will reboot and enter BIOS setup directly.
      My ComputersSystem Spec
  6.    06 May 2017 #6
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    As I wrote in my first post I was able to start from Windows 10 DVD, but even before any menu was popped up the bsod appeared again without any internal devices plugged in.
      My ComputerSystem Spec
  7.    07 May 2017 #7
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Quote Originally Posted by Washingmachine View Post
    Thank you for your answer. I attached it here but I think they are all empty.
    Yes, empty. Not sure how you created the zip file but try it again.
      My ComputersSystem Spec
  8.    08 May 2017 #8
    Join Date : May 2017
    Posts : 4
    Windows 10
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Yes, empty. Not sure how you created the zip file but try it again.
    Hi,

    Dropbox - dmpfiles.zip

    I uploaded some dmp files here.
      My ComputerSystem Spec
  9.    08 May 2017 #9
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,345
    Windows 10 Pro X64 16299.19

    Almost all the dumps are the same:
    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8016b772060, 0, ffffffffffffffff}
    Probably caused by : memory_corruption
    A few are this instead:
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff803517dc9a9, ffff8901a983c7d8, ffff8901a983c000}
    Probably caused by : memory_corruption
    This could be RAM or a Device Driver. How many passes did you run memtest86+ ? A minimum of 8 passes is required.

    Also, from what I read online, you need to turn off Secure Boot to boot the Windows 10 DVD.

    You've already eliminated a lot of hardware so it is possible the mainboard is the problem. If nothing else is found then maybe RMA the board.
      My ComputersSystem Spec

 


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