BSOD after Creators Update "Attempted Switch from DPC"


  1. Posts : 6
    Windows 10 Home
       #1

    BSOD after Creators Update "Attempted Switch from DPC"


    System crashes 2-3 times a day, usually when idle. Log Collector files attached.

    Attachment 133382
      My Computer


  2. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #2

    The crash report suggests that it is due to snapman.sys a part of the Acronis True Image software. Try updating or removing this software and seeing if it makes a difference.

    Code:
    BugCheck 100000B8, {86aceb40, c48878c0, 86ae6de0, 0}
    
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : snapman.sys ( snapman+11f6b )
      My Computers


  3. Posts : 6
    Windows 10 Home
    Thread Starter
       #3

    Thanks. I've uninstalled Acronis and will see what happens. I read on their website that my version of Acronis is not compatible with Win10 so that is likely it.
      My Computer


  4. Posts : 6
    Windows 10 Home
    Thread Starter
       #4

    No joy. Even with Acronis uninstalled the system still crashes with the same error. I've attached another set of log collector files.

    Attachment 133536
      My Computer


  5. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #5

    The latest files still show the snapman.sys driver as being present and being the most likely cause. Depending on what method you used to uninstall you can still leave behind the drivers which then continue to load.

    Please try the following to uninstall Acronis using their cleanup utility: https://kb.acronis.com/aticleanup
      My Computers


  6. Posts : 6
    Windows 10 Home
    Thread Starter
       #6

    That did the trick. The uninstaller did find remnants of Acronis and remove them. All is well. Thanks
      My Computer


  7. Posts : 5,184
    64bit Win 10 Pro ver 21H2
       #7

    You're welcome
      My Computers


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 06:30.
Find Us




Windows 10 Forums