1.    03 May 2017 #1
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home

    BSOD after Creators Update "Attempted Switch from DPC"


    System crashes 2-3 times a day, usually when idle. Log Collector files attached.

    Attachment 133382
      My ComputerSystem Spec
  2.    04 May 2017 #2
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    The crash report suggests that it is due to snapman.sys a part of the Acronis True Image software. Try updating or removing this software and seeing if it makes a difference.

    Code:
    BugCheck 100000B8, {86aceb40, c48878c0, 86ae6de0, 0}
    
    *** WARNING: Unable to verify timestamp for snapman.sys
    *** ERROR: Module load completed but symbols could not be loaded for snapman.sys
    Probably caused by : snapman.sys ( snapman+11f6b )
      My ComputersSystem Spec
  3.    04 May 2017 #3
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home
    Thread Starter

    Thanks. I've uninstalled Acronis and will see what happens. I read on their website that my version of Acronis is not compatible with Win10 so that is likely it.
      My ComputerSystem Spec
  4.    04 May 2017 #4
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home
    Thread Starter

    No joy. Even with Acronis uninstalled the system still crashes with the same error. I've attached another set of log collector files.

    Attachment 133536
      My ComputerSystem Spec
  5.    05 May 2017 #5
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    The latest files still show the snapman.sys driver as being present and being the most likely cause. Depending on what method you used to uninstall you can still leave behind the drivers which then continue to load.

    Please try the following to uninstall Acronis using their cleanup utility: https://kb.acronis.com/aticleanup
      My ComputersSystem Spec
  6.    06 May 2017 #6
    Join Date : Mar 2016
    Posts : 6
    Windows 10 Home
    Thread Starter

    That did the trick. The uninstaller did find remnants of Acronis and remove them. All is well. Thanks
      My ComputerSystem Spec
  7.    06 May 2017 #7
    Join Date : Nov 2015
    Posts : 2,867
    64bit Win 10 Pro ver 1709 Build 16299.64

    You're welcome
      My ComputersSystem Spec

 


Similar Threads
Thread Forum
Solved Start menu "greyed out" after Creators update
So, my start menu greyed out after Creators update, - https://i.gyazo.com/c17e75bb1a743d389e70d7897d67e5d2.png What can I do about it? Please help, need advice. I tried reboot, switch start menu settings, end explorer.exe process and start...
General Support
File Explorer "Photos" icon now missing since Creators Edition update
You know those little icons beside a file name to denote what app is used to open them ? Well the one for the app Photos (the inbuilt Win 10 app) is not showing anymore since I just updated to Creators Edition, everything else works fine. I am using...
General Support
Creators Upgrade--multiple BSOD'S "Page Fault in non-paged area".
Upgrade to 15063.0 and everything is fine on a Toshiba Laptop that has been running Windows 10 since July, 2016 upgrade from Windows 8.1 flawlessly. Further update to 15063.138 (KB4015583) produces BSOD'S when trying to run any one of a number of...
BSOD Crashes and Debugging
Creators update "0xc1900101 - 0x30018 the installation failed"
I have been trying to update for a day or two now but it always reverts to the previous version in the middle and after I boot in windows I get "0xc1900101 - 0x30018 the installation failed in the first_boot phase with an error during sysprep...
Installation and Upgrade
Our Sites
Site Links
About Us
Windows 10 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 10" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd
All times are GMT -5. The time now is 14:34.
Find Us
Twitter Facebook Google+ Ten Forums iOS App Ten Forums Android App



Windows 10 Forums