Windows 10: BSOD due to ntfs.sys

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  1.    03 May 2017 #1

    BSOD due to ntfs.sys


    Got a BSOD here is the Crash Log

    On Wed 5/3/2017 11:12:37 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\Minidump\050317-22406-01.dmp
    This was probably caused by the following module: ntfs.sys (0xFFFFF807818D44F2)
    Bugcheck code: 0x50 (0xFFFFE78A37886F6C, 0x0, 0xFFFFF807818D44F2, 0x2)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\ntfs.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT File System Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.



    On Wed 5/3/2017 11:12:37 PM GMT your computer crashed
    crash dump file: C:\WINDOWS\memory.dmp
    This was probably caused by the following module: ntfs.sys (NTFS+0xC44F2)
    Bugcheck code: 0x50 (0xFFFFE78A37886F6C, 0x0, 0xFFFFF807818D44F2, 0x2)
    Error: PAGE_FAULT_IN_NONPAGED_AREA
    file path: C:\WINDOWS\system32\drivers\ntfs.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT File System Driver
    Bug check description: This indicates that invalid system memory has been referenced.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.


    Any tips how to fix or should I ignore it?
      My ComputerSystem Spec

  2.    03 May 2017 #2

    Okay so apparently it was caused by edrsensor.sys. What is that?

    Which I have now found its a driver in Bitdefender Free Edition. So uh should I leave it as is or change antivirus?

    Which this file is also in System 32 driver. Hmm any ideas?
    Last edited by Redbatman; 03 May 2017 at 19:04.
      My ComputerSystem Spec


  3. Posts : 3,283
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       04 May 2017 #3

    Without uploading the log files as instructed to do in this section then we can't carry out a crash analysis. However, you seem to have identified the cause so completely remove Bitdefender and see if it fixes the problem. You can use Windows Defender for now.
      My ComputersSystem Spec


  4. Posts : 16,315
    windows 10 professional version 1607 build 14393.969 64 bit
       04 May 2017 #4

    The control panel uninstall is likely to leave residual software. Make sure you use the applicable bitdefender uninstall method/tool:

    Repairing or removing Bitdefender Free Edition

    Uninstall Consumer Paid
      My ComputerSystem Spec

  5.    04 May 2017 #5

    I used Blue screen view to find the problem, would you like me to still upload log file, though I forget how.

    Also I may give Bitdefender one more chance, since chances are it may have been Windows 10 being well Windows 10.
      My ComputerSystem Spec


  6. Posts : 3,283
    64bit Win 10 Pro ver 1709 Build 16299.371 and W10 Insider Builds 17134.1 and 17643
       04 May 2017 #6

    Redbatman said: View Post
    I used Blue screen view to find the problem, would you like me to still upload log file, though I forget how.

    Also I may give Bitdefender one more chance, since chances are it may have been Windows 10 being well Windows 10.
    For completeness and in case there are other factors follow the BSOD Posting Instructions.
      My ComputersSystem Spec

  7.    04 May 2017 #7

    Alright I'll do that once I get off work.

    Though I have to ask, what's the favorite free antivirus around here. I won't use Norton, or Avira since they have given me BSOD's in the past. I won't use Avast since it blocked Windows updates on my gaming laptop. I was thinking about going back to AVG but users are saying it's basically bloatware now, so no to that either.

    So any good recommendations? In case I need to switch.
      My ComputerSystem Spec

  •    04 May 2017 #8

    Log Files


    Here they are, I also imculded some pictures from Blue Screen View as well as one from the internet.
      My ComputerSystem Spec

  •    04 May 2017 #9

    In case you missed it.
      My ComputerSystem Spec


  • Posts : 5,684
    Windows 10 Pro X64 16299.192
       04 May 2017 #10

    I use Windows Defender that comes with Windows 10 along with Malwarebytes Anti-malware Premium.

    The dump indicates a problem with edrsensor.sys as you mentioned. Since you've uninstalled BitDefe3nder, wait and see if the problem is resolved or not.
      My ComputersSystem Spec


  •  
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