1.    29 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 2
    Windows 10 64bit

    BSOD while browsing in Firefox new 1080ti installed


    So i upgraded from gtx 980 to1080ti two days ago and ever since then i am having multiple problems. I used DDU to remove my previous drivers i installed latest nvidia drivers from their website.Since then my pc crashed twice while i was browsing firefox and i am randomly getting disconnected from the internet while playing online games. Please help me guys .

    Attachment 132632
      My ComputerSystem Spec
  2.    29 Apr 2017 #2
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    Seems like the thing to do is remove the new card and put back the old one. If the problem disappears then RMA (return merchandise authorization) the new one to get a replacement.
      My ComputersSystem Spec
  3.    29 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 2
    Windows 10 64bit
    Thread Starter

    Quote Originally Posted by Ztruker View Post
    Seems like the thing to do is remove the new card and put back the old one. If the problem disappears then RMA (return merchandise authorization) the new one to get a replacement.
    Thanks for the quick reply is it possible that my new card is not properly inserted or my new drivers are corrupt?Did you see any anomalies in my system files.
      My ComputerSystem Spec
  4.    29 Apr 2017 #4
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    I didn't look at anything as it seems like the best approach is to undo what you did and see if that fixes it.

    I'll look at the dumps now just to see what they show.

    There is a newer driver available:

    GeForce Game Ready Driver

    Version: 381.89 WHQL
    Release Date: 2017.4.25
    Operating System: Windows 10 64-bit
    Language: English (US)
    File Size: 416.55 MB
      My ComputersSystem Spec
  5.    29 Apr 2017 #5
    Join Date : Apr 2014
    Space coast of Florida
    Posts : 5,343
    Windows 10 Pro X64 16299.19

    Both dumps indicate a problem with your Nvidia card or driver:

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8040eefd5af, 0, ffffffffffffffff}
    *** WARNING: Unable to verify timestamp for nvlddmkm.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
    Probably caused by : nvlddmkm.sys ( nvlddmkm+26d5af )
    Try the new driver. If no help replace the card.
      My ComputersSystem Spec
  6.    02 May 2017 #6
    Join Date : Jan 2017
    Karlsruhe
    Posts : 729
    Windows 10 Pro

    Sorry for breaking in but u should also remove or disable MSI Afterburner. Its seen an main process in all dumps.

    Code:
    0x0000001E:    KMODE_EXCEPTION_NOT_HANDLED (30.04.2017 03:34:52) [Windows 10] 
     
    CAUSED BY:     nvlddmkm.sys [1.04.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       MSIAfterburner.exe 
     
    Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS 
    
    
    ============================================================================================================== 
     
     
    0x0000001E:    KMODE_EXCEPTION_NOT_HANDLED (28.04.2017 13:01:52) [Windows 10] 
     
    CAUSED BY:     nvlddmkm.sys [20.04.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
     
    PROCESS:       MSIAfterburner.exe 
     
    Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

    Bonus Tip:
    Theres an external drive u are using (volume K:). There are bad sectors and a broken filesystem on it. U should backup all your data from it before its too late.
      My ComputerSystem Spec

 


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