BSOD while browsing in Firefox new 1080ti installed


  1. Starchild88
    Posts : 2
    Windows 10 64bit
       New #1

    BSOD while browsing in Firefox new 1080ti installed


    So i upgraded from gtx 980 to1080ti two days ago and ever since then i am having multiple problems. I used DDU to remove my previous drivers i installed latest nvidia drivers from their website.Since then my pc crashed twice while i was browsing firefox and i am randomly getting disconnected from the internet while playing online games. Please help me guys .

    Attachment 132632
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  3. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #2

    Seems like the thing to do is remove the new card and put back the old one. If the problem disappears then RMA (return merchandise authorization) the new one to get a replacement.
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  4. Starchild88
    Posts : 2
    Windows 10 64bit
    Thread Starter
       New #3

    Ztruker said:
    Seems like the thing to do is remove the new card and put back the old one. If the problem disappears then RMA (return merchandise authorization) the new one to get a replacement.
    Thanks for the quick reply is it possible that my new card is not properly inserted or my new drivers are corrupt?Did you see any anomalies in my system files.
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  6. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #4

    I didn't look at anything as it seems like the best approach is to undo what you did and see if that fixes it.

    I'll look at the dumps now just to see what they show.

    There is a newer driver available:

    GeForce Game Ready Driver

    Version: 381.89 WHQL
    Release Date: 2017.4.25
    Operating System: Windows 10 64-bit
    Language: English (US)
    File Size: 416.55 MB
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  7. Ztruker
    Posts : 14,046
    Windows 11 Pro X64 22H2 22621.1848
       New #5

    Both dumps indicate a problem with your Nvidia card or driver:

    Code:
    BugCheck 1E, {ffffffffc0000005, fffff8040eefd5af, 0, ffffffffffffffff}
*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+26d5af )
    Try the new driver. If no help replace the card.
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  8. BSODHunter
    Posts : 926
    Windows 10 Pro
       New #6

    Sorry for breaking in but u should also remove or disable MSI Afterburner. Its seen an main process in all dumps.

    Code:
    0x0000001E:    KMODE_EXCEPTION_NOT_HANDLED (30.04.2017 03:34:52) [Windows 10] 
 
CAUSED BY:     nvlddmkm.sys [1.04.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
 
PROCESS:       MSIAfterburner.exe 
 
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS 


============================================================================================================== 
 
 
0x0000001E:    KMODE_EXCEPTION_NOT_HANDLED (28.04.2017 13:01:52) [Windows 10] 
 
CAUSED BY:     nvlddmkm.sys [20.04.2017] * nVidia Video drivers * => http://www.nvidia.com/Download/index.aspx  
 
PROCESS:       MSIAfterburner.exe 
 
Usual causes:  Device driver, hardware, System service, compatibility, Remote control programs, memory, BIOS

    Bonus Tip:
    Theres an external drive u are using (volume K:). There are bad sectors and a broken filesystem on it. U should backup all your data from it before its too late.
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