BSOD on brand-new laptop


  1. Posts : 17
    Windows 10 x86 EN-GB
       #1

    BSOD on brand-new laptop


    Hi all,

    I have recently bought new laptop (Dell Vostro 5468). I did clean install of Windows 10 and installed additional harddrive. Today I have experienced a BSOD. I had many programs running when a blue screen appeared. I had a look at logs and what is bugging me is this error:

    Code:
    A corrected hardware error has occurred.Component: PCI Express Root Port
    Does it mean I have faulty hardware? Perhaps it is not important but I didn't install all the drivers. I have only drivers for graphics, WiFi and chipset.

    Thanks in advance
      My Computer


  2. Posts : 14,897
    Windows 10 Pro
       #2

    Hi menteith,

    Both the crashes and the hardware reports point to your Intel wifi adapter.
    Did you install the drivers from Dell or Windows Update?
      My Computers


  3. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #3

    axe0 said:
    Hi menteith,

    Both the crashes and the hardware reports point to your Intel wifi adapter.
    Did you install the drivers from Dell or Windows Update?
    Thanks for your reply. I took the latest drivers from Intel's page because drivers from Dell's were a bit older. Windows Update doesn't have the drivers for my WiFi at all.
      My Computer


  4. Posts : 14,897
    Windows 10 Pro
       #4

    That might explain a few things, you should get your drivers from Dell only.
      My Computers


  5. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       #5

    I will install the drivers from Dell and I will report whether it helps or not.
      My Computer


 

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