Windows 10: BSOD on brand-new laptop


  1. Posts : 17
    Windows 10 x86 EN-GB
       29 Apr 2017 #1

    BSOD on brand-new laptop


    Hi all,

    I have recently bought new laptop (Dell Vostro 5468). I did clean install of Windows 10 and installed additional harddrive. Today I have experienced a BSOD. I had many programs running when a blue screen appeared. I had a look at logs and what is bugging me is this error:

    Code:
    A corrected hardware error has occurred.Component: PCI Express Root Port
    Does it mean I have faulty hardware? Perhaps it is not important but I didn't install all the drivers. I have only drivers for graphics, WiFi and chipset.

    Thanks in advance
      My ComputerSystem Spec


  2. Posts : 13,320
    Windows 10 Pro
       29 Apr 2017 #2

    Hi menteith,

    Both the crashes and the hardware reports point to your Intel wifi adapter.
    Did you install the drivers from Dell or Windows Update?
      My ComputersSystem Spec


  3. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       30 Apr 2017 #3

    axe0 said: View Post
    Hi menteith,

    Both the crashes and the hardware reports point to your Intel wifi adapter.
    Did you install the drivers from Dell or Windows Update?
    Thanks for your reply. I took the latest drivers from Intel's page because drivers from Dell's were a bit older. Windows Update doesn't have the drivers for my WiFi at all.
      My ComputerSystem Spec


  4. Posts : 13,320
    Windows 10 Pro
       30 Apr 2017 #4

    That might explain a few things, you should get your drivers from Dell only.
      My ComputersSystem Spec


  5. Posts : 17
    Windows 10 x86 EN-GB
    Thread Starter
       30 Apr 2017 #5

    I will install the drivers from Dell and I will report whether it helps or not.
      My ComputerSystem Spec


 

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