Windows 10: BSOD during Chrome browsing

  1.    23 Apr 2017 #1

    BSOD during Chrome browsing


    I have received multiple BSOD with various codes, always during browsing on Chrome

    Most commonly "CRITICAL_PROCESS_DIED" but also
    KERNEL_DATA_INPAGE_ERROR what failed: dxgmm2.sys

    I downloaded the tool from advice on another thread but started a new one since my errors were different.

    Attachment 131569

    Any help is much appreciated
      My ComputerSystem Spec

  2. axe0's Avatar
    Posts : 13,610
    Windows 10 Pro
       23 Apr 2017 #2

    Run in an admin command prompt the following commands and post a screenshot of command prompt
    Code:
    diskpart
    list disk
    sel disk #
    list partition
    # = number of disk, please run the last 2 commands on each disk.





    BSOD during Chrome browsing Diagnostics Test BSOD during Chrome browsing
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
      My ComputersSystem Spec

  3.    23 Apr 2017 #3

    axe0 said: View Post
    Run in an admin command prompt the following commands and post a screenshot of command prompt
    Code:
    diskpart
    list disk
    sel disk #
    list partition
    # = number of disk, please run the last 2 commands on each disk.





    BSOD during Chrome browsing Diagnostics Test BSOD during Chrome browsing
     HDD TEST

    Note   Note
    Please run HDTune first, in the order posted!

    Run HDTune to
    • check the health,
    • scan for errors, no quick scan but full scan
    • run a benchmark.

    It may take some time, but please take the time you need to perform it properly.
    When above is done please make screenshots of the following
    • the health,
    • the error scan,
    • the benchmark incl. following
      • transfer rate,
      • access time,
      • burst rate,
      • cpu usage.


    Run SeaTools DOS to check the integrity of your HDD. SeaTools for DOS and Windows - How to Use - Windows 7 Help Forums
    Run the long test.
    Note   Note
    Do not run SeaTools on an SSD as the results will be invalid.

    Make a photo of the result and post it.

    Run chkdsk
    Disk Check - Windows 7 Help Forums
    Use option TWO with parameter /r
    Upload the chkdsk log Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums
    Ok, Think I did everything you asked. My 3 drives are all SSD, so i skipped the latter portion.Attachment 131688Attachment 131689Attachment 131690Attachment 131691Attachment 131692
      My ComputerSystem Spec

  4. axe0's Avatar
    Posts : 13,610
    Windows 10 Pro
       23 Apr 2017 #4

    I do recommend to run all tests on all drives/partitions.
      My ComputersSystem Spec

  5.    23 Apr 2017 #5

    Even if they are just photo folders? I don't have a single piece of software or driver on anything but my C drive. The other two are just working files. I'll get to it though
      My ComputerSystem Spec

  6.    24 Apr 2017 #6
      My ComputerSystem Spec

  7. axe0's Avatar
    Posts : 13,610
    Windows 10 Pro
       24 Apr 2017 #7

    Even if they are just photo folders? I don't have a single piece of software or driver on anything but my C drive. The other two are just working files. I'll get to it though
    Yes, quite often it isn't the OS drive causing issues.

    Please disconnect all removable media.

    Next step, please run the command 'uniqueid disk' on all disks and provide another screenshot.
    An example
    Attachment 131822
      My ComputersSystem Spec


 

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