BSOD when starting windows

  1. Posts : 18
    Windows 10 Pro

    BSOD when starting windows


    I have a computer here I suspect could be my video card failing. Its a different spec than whats posted on my profile. I first noticed this issue when my computer would not go to sleep (as per the settings) or it would go to sleep I would turn it on and the screen would not turn on. The only way I would get the computer to respond to the monitor is resetting using the power button and do a hard reset. I would usually get the BSOD then but it goes so fast I'm not able to take a photo fast enough to see what error it is.

    However, the obvious is I have a video card that's not windows 10 compatible but it has worked fine until now with the driver windows provided me through windows update. I'm sure the attachment will give all the information you need and the dump files are there.

    I will try to generate the BSOD and post it but I'm sure you guys will see it in the file. Any questions let me know.

    thank you in advance
      My Computer

  2. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503

    Please post the specs for the computer with the problem since the specs are for a different one.

    Lawest dump shows a problem with dxgmms1.sys.
    BugCheck 10E, {1d, ffff9c85a9841db0, ffffae8ed5aa9010, 0}
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_GLOBAL::SetupForBuildPagingBufferIteration+9c )
    This is for DirectX support and is a Microsoft driver, unlikely to be the cause of the problem. Almost surely your video card or driver as you suspected.

    You have a ATI Radeon HD 4800 Series video card which has no Windows 10 driver. You could try uninstalling the current driver and let Windows 10 install the generic driver, see if that helps.
      My Computers

  3. Posts : 18
    Windows 10 Pro
    Thread Starter

    I've already jumped the ship and uninstalled the driver and reinstalled it. And that BSOD happened. There unfortunately isn't any driver aside from what AMD ATI provides. Just wanted to make sure it isn't a different issue. I might just replace the video card it's way past it's prime.

    Thank you for the help
      My Computer

  4. Posts : 13,957
    Windows 10 Pro X64 21H1 19043.1503

    New video card is the way to go. Good luck.
      My Computers


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