1.    19 Apr 2017 #1
    Join Date : Apr 2017
    Posts : 2
    W10

    Automatic Restart Every 2 Minutes


    Hi All,

    About 5 days ago I received a BSOD but I cannot remember what it was for (It may have been a Power State Failure). I would get the BSOD and then the computer would restart.
    • I uninstalled the latest Microsoft Update (I believe it was a Security update). BSOD problem went away
    • 2 days later my computer will turn on for about 2 minutes and then restart. About 2 seconds prior to the restart my cursor will freeze
    • I tried to do a system restore but it did not complete
    • Computer will not boot into Safe Mode (just hangs on the computer logo, Lenova)
    • I am suspecting a potential virus due to being overseas and on an open network at the hotel. I did use a U.S. VPN when on the internet. I also downloaded some torrents, TV Shows, prior to the trip. Yes....a very bad idea
    • I have not posted in a virus forum...this is my first one.


    Thank you for the assistance.
      My ComputerSystem Spec
  2.    19 Apr 2017 #2
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Your System Restore likely failed because you're running version 1607 of Windows. Let's try System Restore again:

    1. Start the system with Advanced startup options
    2. Select Troubleshoot
    3. Select Advanced Options
    4. Select Command Prompt
    5. Choose the drive with Windows installation, e.g. C:, by typing
      Code:
      C:
      • Check whether Windows is on that drive by typing
        Code:
        dir
        and look for Windows and Users directories listed. If you do not find it, choose another drive letter, e.g. D:, as above.
    6. Type
      Code:
      xcopy /s /q "C:\Program Files\WindowsApps" "C:\Program Files\WindowsApps.old"
      Does C:\Program Files\WindowsApps.old specify a file name
      or directory name on the target
      (F = file, D = directory)? d
      rmdir /s /q "C:\Program Files\WindowsApps"
      • The above assumes you found Windows and Users under the C: drive; your commands will change if it was a different drive letter.
    7. Type
      Code:
      exit
    8. Return to Advanced Options and choose System Restore



    After attempting System Restore, whether it fails or succeeds, start a thread in the AntiVirus, Firewalls and System Security section of these forums. I am seeing a suspicious module loading in your crashes:

    Code:
    Unable to load image \??\C:\WINDOWS\TEMP\{0d47c9bc-7b04-4d81-9ad8-b2e00681de8e}, Win32 error 0n2 
    *** WARNING: Unable to verify timestamp for {0d47c9bc-7b04-4d81-9ad8-b2e00681de8e} 
    *** ERROR: Module load completed but symbols could not be loaded for {0d47c9bc-7b04-4d81-9ad8-b2e00681de8e}
      My ComputerSystem Spec
  3.    19 Apr 2017 #3
    Join Date : Apr 2017
    Posts : 2
    W10
    Thread Starter

    Hi Xilnik,

    Thank you for taking the time to look at my post. I did as you requested and was able to get it to System Restore.

    I'm now getting the original BSOD and it gives me the Stop Code: System_Service_Exception and sometimes has a static sound coming out of the speaker when the BSOD shows up.

    I'm posting a message in a virus removal site (bleepingcomputer). I'm having trouble keeping my computer powered on for more than 1 min before BSOD happens.

    Thanks again for the help!
      My ComputerSystem Spec
  4.    19 Apr 2017 #4
    Join Date : Mar 2017
    Posts : 83
    Windows 10 Professional

    Quote Originally Posted by trane251 View Post
    Hi Xilnik,

    Thank you for taking the time to look at my post. I did as you requested and was able to get it to System Restore.

    I'm now getting the original BSOD and it gives me the Stop Code: System_Service_Exception and sometimes has a static sound coming out of the speaker when the BSOD shows up.

    I'm posting a message in a virus removal site (bleepingcomputer). I'm having trouble keeping my computer powered on for more than 1 min before BSOD happens.

    Thanks again for the help!
    No problem. I wish you well in getting the system clean of possible viruses. It may be difficult if the system is not stable, but hopefully the security experts can help you track it down.

    We will not be able to offer further advice while you are troubleshooting your security issues because it is best not to cause confusion by providing too much advice from too many sources. If you still need help after you finish at the virus removal site, let us know. Also let us know if/when the system is back up and running.

    Best regards!
      My ComputerSystem Spec

 


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